<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:10.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
font-size:10.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle25
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:80222993;
mso-list-type:hybrid;
mso-list-template-ids:52976124 -1703529728 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-start-at:0;
mso-level-number-format:bullet;
mso-level-text:-;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Calibri",sans-serif;
mso-fareast-font-family:Calibri;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">Pulling numbers for Whatcom CC (~2500 FTEs):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Fall 2022 quarter chat: 193 requests<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Winter 2023 quarter chat to date: 65 requests<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I’ve not opened the chats to look at the depth of question. We’ve one entry point for chat on our department main landing page plus a slide-out widget.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Howard<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> LIBRARYDIR <librarydir-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Christie Flynn via LIBRARYDIR<br>
<b>Sent:</b> Friday, January 27, 2023 1:17 PM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> Christie Flynn <CFlynn@pierce.ctc.edu><br>
<b>Subject:</b> Re: [LIBRARYDIR] Virtual Chat Question<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin-bottom:12.0pt"><strong><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red">CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown
senders.</span></strong><b><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red"><br>
</span></b><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red"><br>
</span><br>
<br>
<span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Here is what my faculty member said:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Hi Christie, our usage is pretty good, I think. In the last month (12/27 – 1/27), we’ve had 51 uses. Of course that’s less than a month really, since we weren’t getting much use during break.
FYI, here’s the breakdown through these widgets:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:#1F497D;margin-left:0in;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt">The widget embedded on our Library Canvas page (20 uses)<o:p></o:p></span></li><li class="MsoListParagraph" style="color:#1F497D;margin-left:0in;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt">The widget at the bottom of our homepage (14 uses)<o:p></o:p></span></li><li class="MsoListParagraph" style="color:#1F497D;margin-left:0in;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt">The slide-out widget embedded in Primo and ProQuest (17 uses)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">For Fall quarter (9/15 – 12/15), we had 197 reach-outs through those three widgets combined.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Morgan, Heather via LIBRARYDIR<br>
<b>Sent:</b> Friday, January 27, 2023 10:32 AM<br>
<b>To:</b> <a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a><br>
<b>Cc:</b> Morgan, Heather <<a href="mailto:Heather.Morgan@sfcc.spokane.edu">Heather.Morgan@sfcc.spokane.edu</a>><br>
<b>Subject:</b> [LIBRARYDIR] Virtual Chat Question<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#F5EF3A"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION:</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> This email originated
from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email
<a href="mailto:Helpdesk@pierce.ctc.edu">Helpdesk@pierce.ctc.edu</a> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Happy Friday, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We’re curious about virtual chat usage at other libraries (ex. AskWa LibChat).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Our usage isn’t much and we’re wondering about other libraries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">How is your usage? Has anyone decided to drop their chat service? Has anyone added chat or something similar (text messaging…)?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you in advance, <o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">heather<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#005197;border:none windowtext 1.0pt;padding:0in">Heather Morgan </span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#005197;border:none windowtext 1.0pt;padding:0in">| Library
Faculty | Dept Chair</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in">Spokane Falls Community College</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130"> <span style="border:none windowtext 1.0pt;padding:0in">Library
</span></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in">509-533-3807 | <a href="mailto:heather.morgan@sfcc.spokane.edu">heather.morgan@sfcc.spokane.edu</a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbit.ly%2fsfcclibchat&c=E,1,RBH409sut5HOWq3KYBrQ3vG8kZp0HrLDf3F0bXhnSSVbCekdqvBcMbNNpcIfHt2nVH0LeiwEjdeSRYvw1mT9fSv__wwCh-LV7EN6xA36Xs2CCUNf&typo=1">24/7
Chat with a Librarian</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbit.ly%2fsfcclibrary&c=E,1,uies6HolSDx3HPSwmZphwJ0ci2vkD4OZt_V8YVC1J36pmkPfkbt-rXG1pZyrJr_n0E7187tFh-9sP_KMsEWKKAirPgok2iAgAQ7BRlyk3lfBYPQn&typo=1">SFCC
Library Canvas Course</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Upcoming
<a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbit.ly%2fsfcclibraryworkshops&c=E,1,aBPRrPaG3xRVLGZjVS2__iqm8mbou7qiGjF1sgvXW15Bd2B_GJAX5gqxbZZlWyCoNdOxMOPaAIqOw8UHWOEDqaYzdNag-vKpSqX11mtQ_32KZYnNHPl1TpAPi-nW&typo=1">
SFCC Library Workshops</a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#444444;background:white">“A library is a house of hope. It’s a place where we all, whatever our situation, can feed our ideas and develop our dreams.” – Doug Wilhelm<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#444444;background:white"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="103" height="128" style="width:1.0729in;height:1.3333in" id="Picture_x0020_1" src="cid:image001.jpg@01D93257.5CB83560" alt="Small Skitch"></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
</div>
</body>
</html>