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<p class="MsoNormal"><span style="color:#1F497D">Here is what my faculty member said:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Christie, our usage is pretty good, I think. In the last month (12/27 – 1/27), we’ve had 51 uses. Of course that’s less than a month really, since we weren’t getting much use during break. FYI, here’s the
breakdown through these widgets:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">The widget embedded on our Library Canvas page (20 uses)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">The widget at the bottom of our homepage (14 uses)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">The slide-out widget embedded in Primo and ProQuest (17 uses)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For Fall quarter (9/15 – 12/15), we had 197 reach-outs through those three widgets combined.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Morgan, Heather via LIBRARYDIR<br>
<b>Sent:</b> Friday, January 27, 2023 10:32 AM<br>
<b>To:</b> librarydir@lists.ctc.edu<br>
<b>Cc:</b> Morgan, Heather <Heather.Morgan@sfcc.spokane.edu><br>
<b>Subject:</b> [LIBRARYDIR] Virtual Chat Question<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#F5EF3A"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION:</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> This email originated
from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email
<a href="mailto:Helpdesk@pierce.ctc.edu">Helpdesk@pierce.ctc.edu</a> <o:p></o:p></span></p>
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<p class="MsoNormal">Happy Friday, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re curious about virtual chat usage at other libraries (ex. AskWa LibChat).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our usage isn’t much and we’re wondering about other libraries.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">How is your usage? Has anyone decided to drop their chat service? Has anyone added chat or something similar (text messaging…)?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you in advance, <o:p></o:p></p>
<p class="MsoNormal"><i>heather<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#005197;border:none windowtext 1.0pt;padding:0in">Heather Morgan </span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#005197;border:none windowtext 1.0pt;padding:0in">| Library
Faculty | Dept Chair</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in">Spokane Falls Community College</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130"> <span style="border:none windowtext 1.0pt;padding:0in">Library
</span></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in">509-533-3807 | <a href="mailto:heather.morgan@sfcc.spokane.edu">heather.morgan@sfcc.spokane.edu</a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbit.ly%2fsfcclibchat&c=E,1,RBH409sut5HOWq3KYBrQ3vG8kZp0HrLDf3F0bXhnSSVbCekdqvBcMbNNpcIfHt2nVH0LeiwEjdeSRYvw1mT9fSv__wwCh-LV7EN6xA36Xs2CCUNf&typo=1">24/7
Chat with a Librarian</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbit.ly%2fsfcclibrary&c=E,1,uies6HolSDx3HPSwmZphwJ0ci2vkD4OZt_V8YVC1J36pmkPfkbt-rXG1pZyrJr_n0E7187tFh-9sP_KMsEWKKAirPgok2iAgAQ7BRlyk3lfBYPQn&typo=1">SFCC
Library Canvas Course</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Upcoming
<a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbit.ly%2fsfcclibraryworkshops&c=E,1,aBPRrPaG3xRVLGZjVS2__iqm8mbou7qiGjF1sgvXW15Bd2B_GJAX5gqxbZZlWyCoNdOxMOPaAIqOw8UHWOEDqaYzdNag-vKpSqX11mtQ_32KZYnNHPl1TpAPi-nW&typo=1">
SFCC Library Workshops</a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#323130;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#444444;background:white">“A library is a house of hope. It’s a place where we all, whatever our situation, can feed our ideas and develop our dreams.” – Doug Wilhelm<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#444444;background:white"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><img border="0" width="103" height="128" style="width:1.0729in;height:1.3333in" id="Picture_x0020_1" src="cid:image001.jpg@01D93251.A7C44D60" alt="Small Skitch"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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