<div dir="ltr">Hi Heather, <div><br></div><div>Our chat usage dropped last year. </div><div><br></div><div>However, the college is getting a new website with a link to the chat in a relatively prominent place, so I'm curious to see what happens. We added texting and I thought use would go up, but it didn't. </div><div><br></div><div>I don't want to cancel it, however, because I don't know what is going to happen next with students who keep opting for online classes. I would be interested to hear how other libraries are thinking about it. Thanks for bringing this question to the group! Claire<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p style="color:rgb(0,0,0)"><font face="arial, sans-serif"><b>Claire Murata, MLIS</b><br>Associate Dean, Library and Learning Resources<br>20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu" target="_blank">edmonds.edu</a><br><a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522</font></p><p style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><img src="https://employees.edmonds.edu/prtools/brand-guidelines/images/ec-college-logo.png" alt="college logo" width="155" height="37"></p></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 27, 2023 at 10:32 AM Morgan, Heather via LIBRARYDIR <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-7626697764054165628">
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<p class="MsoNormal">Happy Friday, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We’re curious about virtual chat usage at other libraries (ex. AskWa LibChat).<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Our usage isn’t much and we’re wondering about other libraries.<u></u><u></u></p>
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<p class="MsoNormal">How is your usage? Has anyone decided to drop their chat service? Has anyone added chat or something similar (text messaging…)?
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thank you in advance, <u></u><u></u></p>
<p class="MsoNormal"><i>heather<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(0,81,151);border:1pt none windowtext;padding:0in">Heather Morgan </span></b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(0,81,151);border:1pt none windowtext;padding:0in">| Library
Faculty | Dept Chair</span><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(50,49,48)"> </span><span style="font-size:12pt;font-family:"Times New Roman",serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(50,49,48);border:1pt none windowtext;padding:0in">Spokane Falls Community College</span><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(50,49,48)"> <span style="border:1pt none windowtext;padding:0in">Library
</span></span><span style="font-size:12pt;font-family:"Times New Roman",serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(50,49,48);border:1pt none windowtext;padding:0in">509-533-3807 | <a href="mailto:heather.morgan@sfcc.spokane.edu" target="_blank">heather.morgan@sfcc.spokane.edu</a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(50,49,48);border:1pt none windowtext;padding:0in"><a href="https://bit.ly/sfcclibchat" target="_blank">24/7 Chat with a Librarian</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><a href="https://bit.ly/sfcclibrary" target="_blank">SFCC Library Canvas Course</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">Upcoming
<a href="https://bit.ly/sfcclibraryworkshops" target="_blank">SFCC Library Workshops</a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(50,49,48);border:1pt none windowtext;padding:0in"><u></u> <u></u></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:Helvetica,sans-serif;color:rgb(68,68,68);background:white">“A library is a house of hope. It’s a place where we all, whatever our situation, can feed our ideas and develop our dreams.” – Doug Wilhelm<u></u><u></u></span></i></p>
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<p class="MsoNormal"><img border="0" width="103" height="128" style="width: 1.075in; height: 1.3333in;" id="m_-7626697764054165628Picture_x0020_1" src="cid:185f4f84b154ce8e91" alt="Small Skitch"><u></u><u></u></p>
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