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<p class="MsoNormal">I asked my colleague and friend Ryer Banta at Centralia on his perspective and received this response. I think it’s important to gauge both administrative perspective as well as other on-the-ground library workers (including faculty) (and
I bolded the line below that resonated a lot with me):<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">After having gone through this at my campus and my library, I absolutely recommend library staff thinking through the implications and impacts of an event like this that
takes out key technology.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">First t<span style="background:white">he library technology lead should connect with IT to better understand the likely scenarios to anticipate. There are lots of different
types of exploits, but the effect and impact probably fall into a few key types. At Centralia we experienced a lengthy shut-down of all campus computer, including student labs, and all campus servers, which acted as key points of connection between users and
both local and cloud services. So that seems like one big scenario to think through.</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">Then, I recommend involving all library staff in some sort of brainstorming and planning discussion. A technology lead can probably anticipate a great deal of impacts,
both other staff will bring valuable perspective and impacts that may not be immediately apparent. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">If you have locally hosted proxy service or other local sign-on tools, think carefully about how to quickly pivot and provide alternative access. Many databases have ways
in the admin panel to configure some sort of generic, remote access, like a shared username and password. While not ideal, this type of alternative can help as a temporary workaround. If you have a locally hosted website, think about how you can schedule cloud
backups that can be used to restore. Think through ways to improve backup of files on machines and any local network drives.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">Ransomeware attacks will look different on different campuses, but at heart of my recommendation is the idea that thinking through what would be impacted as a group will
come up with some good ideas of how to have workarounds in place, multiple backups automated, and other methods of not keeping all your eggs in one basket.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:12.0pt;color:black">And FWIW, we are still experiencing issues from our attack. Months and months later. Our student computer labs are still down. Our intranet files are still unrecovered.
We still don't know if files on our local networked drives will be recovered.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">At our library, the biggest, most visible and painful weakpoint was our locally hosted EzProxy service. It was frustrating knowing that databases were still working, but
no one could get to them because there were no on-campus computers or wifi, and remote users couldn't log in. We also saw how this impacted direct database access as well as access via Primo. It took a good bit of work to create workarounds, then even more
work once we had a fix. We made decisions on the fly about what to prioritize. So I focused on restoring workaround access to a few of our most popular database packages.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:black">I happy to answer any questions or provide any more detail on any of this, but hopefully this helps get started.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#0070C0">Greg Bem, MLIS</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#0070C0">Faculty Library Coordinator<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#0070C0">Library Learning Commons<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#0070C0">Lake Washington Inst. Of Technology<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#0070C0">Pronouns: <i>
he/him/his</i></span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:black">Contact Info</span></b><o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:greg.bem@lwtech.edu%0d"><span style="font-size:9.0pt">greg.bem@lwtech.edu</span></a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">425-739-8100 xt.8898</span><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.lwtech.edu/campus-life/library"><span style="font-size:9.0pt">http://www.lwtech.edu/campus-life/library</span></a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Jacquelyn Ray via LIBRARYDIR<br>
<b>Sent:</b> Wednesday, June 15, 2022 4:12 PM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> Jacquelyn Ray <jacquelyn.ray@wwcc.edu><br>
<b>Subject:</b> Re: [LIBRARYDIR] Ransomware plan?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Cambria",serif;color:black">Well, I wonder if they worder their request poorly? (Not saying that's an IT thing to do)
</span><span style="font-family:"Segoe UI Emoji",sans-serif;color:black">🙂</span><span style="font-family:"Cambria",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Cambria",serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Cambria",serif;color:black">Perhaps they are thinking of continuity of services and what might be impacted? For example, Centralia's quick move to LibGuides was impressive. Services and Resources we could continue
to offer would also include circulating print materials, virtual reference, etc.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Cambria",serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Cambria",serif;color:black">All my best,</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Cambria",serif;color:black">Jacquelyn</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Cambria",serif;color:black">Jacquelyn Ray, MLIS, MA | Director of Library Services, FYE & Interim Director of Continuing Education| <span style="background:white">she/her</span></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Cambria",serif;color:black">Walla Walla Community College<br>
</span><i><span style="font-family:"Helvetica",sans-serif;color:#616074;background:white">Need help evenings or weekends? Try our </span></i><span style="color:black"><a href="https://askwa.libanswers.com/widget_chat.php?hash=d266f8c192e1c15230f3b8f764dcead2" title="https://askwa.libanswers.com/widget_chat.php?hash=d266f8c192e1c15230f3b8f764dcead2"><i><span style="font-family:"Helvetica",sans-serif;background:white">24/7
Ask-a-Librarian Chat Service!</span></i></a></span><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black"><o:p> </o:p></span></p>
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<h1 align="center" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;text-align:center;line-height:15.75pt;background:white">
<i><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#333333;font-weight:normal">“Be kind whenever possible. It is always possible.” ~Dalai Lama</span></i><span style="font-size:10.5pt;font-family:Merriweather;color:#181818;font-weight:normal"><o:p></o:p></span></h1>
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<p style="font-stretch:normal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#616074"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://askwa.libanswers.com/widget_chat.php?hash=d266f8c192e1c15230f3b8f764dcead2"><span style="font-size:12.0pt"><br>
</span></a><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> LIBRARYDIR <</span><a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a><span style="color:black">> on behalf of Susan Schreiner via
LIBRARYDIR <</span><a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a><span style="color:black">><br>
<b>Sent:</b> Wednesday, June 15, 2022 1:04 PM<br>
<b>To:</b> WACTC Library Directors <</span><a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a><span style="color:black">><br>
<b>Cc:</b> Susan Schreiner <</span><a href="mailto:susan.schreiner@ghc.edu">susan.schreiner@ghc.edu</a><span style="color:black">><br>
<b>Subject:</b> Re: [LIBRARYDIR] Ransomware plan?</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="background:#FFC000"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email did NOT originate from WWCC. Do not click links or open attachments unless you validate the sender and know the content
is safe. If you are unsure, contact the Help Desk at x4357 or email </span><span style="color:black"><a href="mailto:helpdesk@wwcc.edu"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">helpdesk@wwcc.edu</span></a></span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">
</span><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<div>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Kind of my thought too. Other than listing all service providers and having these contacts and their information maintained in an off-campus computer, and maybe
doing backups that are stored off the main system, what else can we be doing for this scenario?</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Susan A. Schreiner</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">Associate Dean for Library, eLearning, and Learning Support Services</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">Grays Harbor College
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">Aberdeen, WA 98520</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> LIBRARYDIR [<a href="mailto:librarydir-bounces@lists.ctc.edu">mailto:librarydir-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Fuhrman, Tim via LIBRARYDIR<br>
<b>Sent:</b> Wednesday, June 15, 2022 1:00 PM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Fuhrman, Tim <<a href="mailto:timf@bigbend.edu">timf@bigbend.edu</a>><br>
<b>Subject:</b> Re: [LIBRARYDIR] Ransomware plan?<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Wouldn’t that be what we have THEM for?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="margin-bottom:12.0pt"><span style="color:#1F497D">______________________________________________________________</span><o:p></o:p></p>
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<p class="xmsonormal" style="line-height:105%"><span style="color:#1F497D"><img border="0" width="172" height="64" style="width:1.7916in;height:.6666in" id="x_Picture_x0020_2" src="cid:image001.jpg@01D88161.EC7DFC40"></span><o:p></o:p></p>
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<p class="xmsonormal" style="line-height:105%"><b><span style="color:#1F497D">Tim Fuhrman</span></b><o:p></o:p></p>
<p class="xmsonormal" style="line-height:105%"><i><span style="font-size:8.0pt;line-height:105%;color:#1F497D">Director of Library Resources<br>
& eLearning</span></i><o:p></o:p></p>
<p class="xmsonormal" style="line-height:105%"><b><span style="font-size:1.0pt;line-height:105%;color:white">Big Bend Community College</span></b><o:p></o:p></p>
<p class="xmsonormal" style="line-height:105%"><a href="mailto:timf@bigbend.edu"><b><span style="font-size:9.0pt;line-height:105%;color:#385623">timf@bigbend.edu</span></b></a><o:p></o:p></p>
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<p class="xmsonormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;color:#132048">509.793.</span></b><b><span style="font-size:9.0pt;line-height:150%;color:#1F497D">2350</span></b><b><span style="font-size:9.0pt;line-height:150%;color:#132048"><br>
877.745.1212</span></b><o:p></o:p></p>
<p class="xmsonormal" style="line-height:150%"><a href="http://www.bigbend.edu/"><b><span style="font-size:9.0pt;line-height:150%;color:#385623">www.bigbend.edu</span></b></a><o:p></o:p></p>
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<p class="xmsonormal" style="line-height:105%"><b><span style="font-size:8.5pt;line-height:105%;color:#1F2A50">Bonaudi Library (ATEC/1800 Building)•7662 Chanute Street NE•Moses Lake, WA 98837-3299</span></b><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Wednesday, June 15, 2022 12:37 PM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Claire Murata <<a href="mailto:claire.murata@edmonds.edu">claire.murata@edmonds.edu</a>><br>
<b>Subject:</b> [LIBRARYDIR] Ransomware plan?<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">Hi all, <o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">I hope your spring quarter is wrapping up well for you and your students! <o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">Does your library have a plan for what to do if there is a ransomware attack? Our IT department has told everyone to make a plan, and I thought I would start with this group. Thanks in advance for your help, and if it's easier to talk
than write, I would be happy to set up a call! Take care, Claire<br clear="all">
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<p><b><span style="font-family:"Arial",sans-serif;color:black">Claire Murata, MLIS</span></b><span style="font-family:"Arial",sans-serif;color:black"><br>
Associate Dean, Library and Learning Resources<br>
20000 68th Ave. W., Lynnwood WA 98036 | </span><a href="http://edmonds.edu" target="_blank"><span style="font-family:"Arial",sans-serif">edmonds.edu</span></a><span style="font-family:"Arial",sans-serif;color:black"><br>
</span><a href="mailto:claire.murata@edmonds.edu" target="_blank"><span style="font-family:"Arial",sans-serif">claire.murata@edmonds.edu</span></a><span style="font-family:"Arial",sans-serif;color:black"> | (425) 640-1522</span><o:p></o:p></p>
<p><span style="font-size:13.5pt;color:black;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="155" height="37" style="width:1.6145in;height:.3854in" id="x__x005f_x0000_i1025" src="cid:image002.jpg@01D88161.EC7DFC40" alt="Image removed by sender. college logo"></span><o:p></o:p></p>
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