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<p class="MsoNormal">BTC does not charge late fines, but we do charge replacement costs plus a processing fee for materials that are lost. All fees are waived when materials are returned. We do accept patron replacements for missing items, and we will make
special returns agreements and/or payment arrangements. To support patrons through the pandemic response, we have been extending circulation periods and we have been renewing items that we do not normally renew (laptops, graphing calculators, etc.).<o:p></o:p></p>
<p class="MsoNormal">Dawn<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dawn Hawley<o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="color:black">Executive Director</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="color:black">Library, eLearning & Academic Support</span><o:p></o:p></p>
<p class="MsoNormal">Bellingham Technical College<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Jacot, Jaclyn via LIBRARYDIR<br>
<b>Sent:</b> Monday, April 26, 2021 8:17 AM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> Jacot, Jaclyn <Jaclyn.Jacot@scc.spokane.edu><br>
<b>Subject:</b> Re: [LIBRARYDIR] [EXT] Fine Policies/Procedures<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you so much. I would still love to hear from others, but the information provided so far as been enough to push my executive leadership to move towards a recommendation to move away from punitive measures and towards a more inclusive
approach to lending in our library. What the outcome of that will be is yet to be determined, but knowing that so many of you are also doing this work was helpful in my sales pitch. Below is some information one of my librarians found for me. I hope some of
you find it helpful.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Again, most of the research appears to me to be from public libs, which are the wider adopters, but...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">return rates actually go up. There are FAQ pages, studies, and reports that address this question, should we need them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">From Syracuse U iSchool:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt">Summary article: <a href="https://ischool.syr.edu/five-unexpected-benefits-to-eliminating-library-fines/" title="https://ischool.syr.edu/five-unexpected-benefits-to-eliminating-library-fines/"><span style="color:blue">Five Unexpected
Benefits of Eliminating Library Fines</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt"><a href="https://ischool.syr.edu/wp-content/uploads/2020/04/Overdue-Fines-Advantages-Disadvantages-and-How-Eliminating-Them-Can-Benefit-Public-Libraries.pdf" title="https://ischool.syr.edu/wp-content/uploads/2020/04/Overdue-Fines-Advantages-Disadvantages-and-How-Eliminating-Them-Can-Benefit-Public-Libraries.pdf"><span style="color:blue">Full
2020 report</span></a><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Excerpt:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><img border="0" width="840" height="596" style="width:8.75in;height:6.2083in" id="_x0000_i1025" src="cid:image007.png@01D73A7E.74EF0230"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Take care and have a great day.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Jaclyn Jacot<o:p></o:p></p>
<p class="MsoNormal">Dean of Extended Learning and Workforce Initiatives<o:p></o:p></p>
<p class="MsoNormal">Spokane Community College<o:p></o:p></p>
<p class="MsoNormal">509-533-8235<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Margret Mills via LIBRARYDIR<br>
<b>Sent:</b> Monday, April 26, 2021 8:05 AM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Margret Mills <<a href="mailto:Margret.Mills@skagit.edu">Margret.Mills@skagit.edu</a>><br>
<b>Subject:</b> Re: [LIBRARYDIR] [EXT] Fine Policies/Procedures<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060">We are also revising our fine policy. We have eliminated overdue fines during the pandemic and are weighing fines v getting items back. Our main concern when
we are fully back on ground is getting reserve materials back in a timely fashion. We are also balancing fees for non-returned items v forgiving the non-return of state property. We have also raised our threshold for sending patrons to collections – although
that is in conjunction with other departments on campus.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060">Margret Mills (Muggs)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060">Department Chair,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060">Skagit Valley College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Koshi-Lum, Jessica via LIBRARYDIR<br>
<b>Sent:</b> Friday, April 23, 2021 1:55 PM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Koshi-Lum, Jessica <<a href="mailto:jkoshi-lum@rtc.edu">jkoshi-lum@rtc.edu</a>><br>
<b>Subject:</b> Re: [LIBRARYDIR] [EXT] Fine Policies/Procedures<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Jaclyn,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Last year, we did away with our punitive fines policy for mostly racial equity reasons at RTC. We found that our fining policy drove a wedge between our students and some of our staff. Anecdotally, fines were
also disproportionately impacting our students of color on campus, who make up 70% of our student population and most of our borrowers in general. Students have been so much happier with us since we’ve made this change, and have been more communicative with
us than ever before when they need a renewal.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Since we got rid of fines, we are being a lot more proactive and forgiving in getting stuff returned. For example, we will text them through our Signal Vine platform a reminder if their item has gone into late
status. Signal Vine has been a super effective way in getting in touch with our students.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For certain classes like our ESL/ELA ones, we’ve partnered with the instructor to monitor certain limited inventories. If there are books that are extremely late, we mention this generally to the instructor and
the instructor will remind their class on how to return their books in on time. We also text the students a reminder.
</span><span style="font-family:Wingdings;color:#1F497D">J</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Good luck!<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-size:12.0pt;font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0in"> </span><span style="color:#201F1E"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellpadding="0" style="background:white">
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<p class="MsoNormal" style="line-height:11.55pt"><b><span style="color:#98002E">Jessica Koshi-Lum, MLISc</span></b><span style="color:#201F1E"><br>
<b>Associate Dean<br>
</b>Library<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt;vertical-align:baseline"><span style="font-family:inherit;color:#201F1E"><br>
</span><span style="color:#3B3838">(425) 235-2352, ext. 5678</span><span style="font-family:inherit;color:#201F1E"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt;vertical-align:baseline"><span style="color:black"><a href="mailto:%20jkoshi-lum@rtc.edu" title="mailto: jkoshi-lum@rtc.edu"><span style="color:blue;border:none windowtext 1.0pt;padding:0in">jkoshi-lum@rtc.edu</span></a></span><span style="color:#201F1E;border:none windowtext 1.0pt;padding:0in"> </span><span style="color:#201F1E">|<span style="border:none windowtext 1.0pt;padding:0in"> </span></span><span style="color:black"><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rtc.edu%2F&data=04%7C01%7Cjaclyn.jacot%40scc.spokane.edu%7C228fc40463fd41d0681b08d908c4c675%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C1%7C637550463531878612%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=D2afZw3pCpkspbNZY7ZD4LVOLCF01qpXAY2cbizvKBo%3D&reserved=0" title="https://www.rtc.edu/"><span style="color:blue;border:none windowtext 1.0pt;padding:0in">rtc.edu</span></a></span><span style="color:#201F1E"><br>
Pronouns: she, her, hers<br>
<br>
</span><span style="color:black"><img border="0" width="160" height="47" style="width:1.6666in;height:.4895in" id="Picture_x0020_1" src="cid:image008.png@01D73A7E.74EF0230" alt="A0F2258E"></span><span style="color:#201F1E"><br>
3000 NE 4<sup>th </sup>St., Renton WA 98056<br>
<b>Students Succeed at RTC.<br>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Jacot, Jaclyn via LIBRARYDIR<br>
<b>Sent:</b> Friday, April 23, 2021 1:30 PM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Jacot, Jaclyn <<a href="mailto:Jaclyn.Jacot@scc.spokane.edu">Jaclyn.Jacot@scc.spokane.edu</a>><br>
<b>Subject:</b> [EXT] [LIBRARYDIR] Fine Policies/Procedures<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi All. Spokane Community College’s library department is working on revising our very outdated fines policy that is not student center, and frankly downright punitive. Do any of you have policies that are more in line with our guided pathways/holistic
support services/equity work? If you aren’t charging fines, what other methods are you using ensuring materials/technology are being returned? I’d really appreciate having some examples to share with my executive leadership.
<o:p></o:p></p>
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<p class="MsoNormal">Thanks in advance to anyone that may be able to help.<o:p></o:p></p>
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<p class="MsoNormal">Sincerely, <o:p></o:p></p>
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<p class="MsoNormal">Jaclyn Jacot<o:p></o:p></p>
<p class="MsoNormal">Dean of Extended Learning and Workforce Initiatives<o:p></o:p></p>
<p class="MsoNormal">Spokane Community College<o:p></o:p></p>
<p class="MsoNormal">1810 N Greene St<o:p></o:p></p>
<p class="MsoNormal">Spokane, WA 99217<o:p></o:p></p>
<p class="MsoNormal">509-533-8235<o:p></o:p></p>
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