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<p class="MsoNormal">Alma and Primo returned to regular service at about 8:30pm on Saturday evening.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, it was about an 8 hour outage.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I haven’t yet heard what caused the outage.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">But ExLibris releases RCA’s (root cause analyses) following all major product outages (<a href="https://knowledge.exlibrisgroup.com/Alma/Product_Materials/RCA_Reports/North_America">https://knowledge.exlibrisgroup.com/Alma/Product_Materials/RCA_Reports/North_America</a>
)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, I’m sure they will publish one for this outage as well. <o:p>
</o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this point, I couldn’t speculate on the cause, but I expect, due to the outage severity, Ex Libris may put out some informal cause statement to the Alma / Primo community, on the Alma-L and Primo-L listservs.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:#0563C1">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR [mailto:librarydir-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Saturday, May 13, 2017 5:33 PM<br>
<b>To:</b> 'WACTC Library Directors' <librarydir@lists.ctc.edu><br>
<b>Subject:</b> [LIBRARYDIR] Alma and Primo currently down (as of May 13, 5:30PM)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The message below went out earlier to the C1, C2 and C3 Leads lists as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Alma and Primo are currently down for all institutions (including those in implementation), since about 12:30PM on Saturday, May 13.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">It appears that most of the North American Alma and Primo servers, hosted at the Ex Libris data center in Chicago, are currently still down, as of the time of this message, about 5:30PM local time.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Current Alma and Primo status info is always publicly available at
<a href="http://status.exlibrisgroup.com">http://status.exlibrisgroup.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For Alma, we are on NA02<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For Primo, we are on NA08.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I don’t have any additional information about cause at this time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">But will share any updates I receive from Ex Libris or elsewhere.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="172" height="64" style="width:1.7916in;height:.6666in" id="Picture_x0020_10" src="cid:image001.png@01D2CD59.B37A3600" alt="Title: Big Bend Community College Logo"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#132048">Wade Guidry<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048">Library Consortium Services Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;font-family:"Times New Roman",serif;color:white">Big Bend Community College</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048"><o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a></span></b><b><span style="font-size:9.0pt;color:#132048"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">509.760.4474<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><span style="color:#1F497D"><a href="http://www.bigbend.edu"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">www.bigbend.edu</span></b></a></span><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">
</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Times New Roman",serif;color:#1F2A50">Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></i></p>
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