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<p class="MsoNormal"><i>Forwarding systemwide on behalf of Paul Francis, SBCTC Executive Director.<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Paul Francis <pfrancis@sbctc.edu>
<br>
<b>Sent:</b> Wednesday, November 29, 2023 1:52 PM<br>
<b>To:</b> SBCTC All Staff <br>
<b>Subject:</b> SBCTC focus, prioritization, and leadership for ctcLink optimization<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Good afternoon colleagues –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Since the finish of the implementation phase of ctcLink, there have been several changes to our community and technical college system that call for additional
work to make ctcLink the best tool for our system and for individual colleges.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Among the many changes since the implementation of ctcLink include:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">a heightened focus on the wrap-around support services for our students, many of whom were the hardest hit by the COVID-19 pandemic;<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">a structural change in the staffing patterns of the colleges, which increases the need for training and business continuity strategies; <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">and an overall slower than anticipated recovery in the number of students we serve, which brings calls for removing as many technical barriers as possible for student attendance.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">While the base functionality, features, and security of ctcLink are sound, college leadership has asked for help to address these changes in student and staff
patterns and demographics. These requests, while numerous and varied, have homed in on the themes of training, common business processes, and communications.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">At the SBCTC we have listened to and heard the college system's collective calls for improvement. After conferring with leadership at colleges and at SBCTC,
we are announcing a focused approach to make progress on a comprehensive set of improvements to ctcLink. These improvements will focus on the three themes of training, common business processes, and communications. The primary focus will be on aligning and
unifying business processes throughout the system. The goal, when completed, is to have the broadest base of knowledge throughout the system so that</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:red">
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif">the impact of
<span style="color:black">staff turnover can be mitigated, and technical issues</span><span style="color:red">
</span>are<span style="color:black"> supported in the best way possible.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To lead this process at the SBCTC, Choi Halladay will shift focus to work primarily on this task. His years of experience at colleges in our system, and his
work in instruction, business offices, and information technology give him a unique skillset ready to tackle this challenge. He will lead a team at the SBCTC that is made up of specialists in project management, training, and business process change. This
work will begin in January.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Organizing this endeavor in this way will allow Grant Rodeheaver to focus his attention on the technical support of ctcLink, and working with the Information
Technology Commission, to </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif">focus<span style="color:red">
</span><span style="color:black">on systemwide initiatives like cybersecurity and infrastructure</span> resilience<span style="color:black">.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Colleges’ financial challenge during the recovery from COVID-19 is always a key part of any decision and plan. By utilizing existing personnel and shifting internal SBCTC
resources, moving forward will not require additional resources from colleges.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Of course, the same skillset that makes Choi so invaluable in leading our ctcLink improvement process are also the same skills that make his current role as
the Deputy Executive Director for Business Operations so valuable. While Choi will continue to have general oversight and a hand in the Business Operations Division, to allow his attention to be on ctcLink, we are tapping into the skills of three recently
retired vice presidents from the system to work on specific topic areas: Operating Budget, Capital Budget, and systemwide staff development for business offices.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">There is no delusion that this process will be easy or quick; the best estimates right now are that this process will take two to three years. In addition to
the SBCTC staff, it will take work at campuses, the knowledge of campus leaders, and the support of presidents and chancellors. As with many large projects, it is also likely that some things may get worse before they get better. However, after moving through
this process, there is confidence that the ctcLink system and daily operations at the colleges will be improved, sustainable, and allow college staff to focus on serving students in the best way possible.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">We welcome the opportunity to discuss more specific elements of this plan with you. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Paul<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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Francis<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;mso-line-height-alt:10.55pt;text-autospace:none">
<span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764;mso-ligatures:none">Executive Director</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;line-height:10.55pt;text-autospace:none">
<span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764;mso-ligatures:none">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;line-height:10.55pt;text-autospace:none">
<span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#1F497D;mso-ligatures:none"><a href="mailto:pfrancis@sbctc.edu">pfrancis@sbctc.edu</a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003561;mso-ligatures:none">
</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764;mso-ligatures:none">• o: 360-704-4355
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-ligatures:none"><a href="https://www.sbctc.edu/"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif">sbctc.edu</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003561;mso-ligatures:none">
</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764;mso-ligatures:none">• Twitter:
</span><span style="mso-ligatures:none"><a href="https://twitter.com/SBCTCWashington"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif">@SBCTCWashington</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764;mso-ligatures:none">
• Facebook: </span><span style="mso-ligatures:none"><a href="https://www.facebook.com/wasbctc/"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif">@WASBCTC</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-family:"Franklin Gothic Book",sans-serif;color:#1F497D;mso-ligatures:none"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:63.0pt"><i><span style="color:#1F4E79;mso-ligatures:none">SBCTC Vision - “Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social,
and economic justice in service to our diverse communities.”<o:p></o:p></span></i></p>
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Please DO NOT REPLY to SBCTC-IT Mail regarding this e-mail. SBCTC-IT Mail is an unmonitored mailbox, and your message will not be received. <span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;mso-ligatures:none"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:-.25in;mso-add-space:auto;mso-list:l2 level1 lfo4">
Message Received Only Once When Sent to Multiple Mail Lists: A message sent to multiple lists is received only once by members using Microsoft Exchange Server and MS-Outlook. For example, if a systemwide message is sent to 30 lists, and you are a member of
10 of those lists, you will receive the message only once rather than 10 times. <o:p></o:p></li></ul>
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