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<td><span style="font-weight:bold; padding-left:3px">Hanan Zawideh</span> <span>reacted to your message:</span>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> DEOC <deoc-bounces@lists.ctc.edu> on behalf of Sophia Agtarap via DEOC <deoc@lists.ctc.edu><br>
<b>Sent:</b> Wednesday, November 29, 2023 10:09:17 PM<br>
<b>To:</b> DEOC <deoc@lists.ctc.edu><br>
<b>Cc:</b> Sophia Agtarap <sagtarap@sbctc.edu><br>
<b>Subject:</b> [DEOC] Fw: SBCTC focus, prioritization, and leadership for ctcLink optimization</font>
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<p>WARNING: This email originated outside of Peninsula College. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
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DEOC--</div>
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Sharing this communication from Paul Francis with the invitation at the bottom to <span style="font-weight:400">discuss more specific elements of this plan with you. </span></div>
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peace,<br>
Sophia</div>
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<div style="margin:0px; background-color:rgb(255,255,255)"><span style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(36,36,36); background-color:rgb(255,255,255)"><b><img alt="Compass" data-outlook-trace="F:1|T:1" src="cid:dd028c1b-79f2-4419-be01-ad2c23b24337" style="width:0.625in; height:1.1666in; min-width:auto; min-height:auto; margin:0px; float:left"></b></span><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:16px; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b><br>
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</b></span><span style="font-family:"Franklin Gothic Medium",sans-serif; font-size:11pt; color:rgb(31,56,100)"><b>Sophia Kristina R. Agtarap (she/siya)</b></span></div>
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<span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(31,56,100)"> Director, Equity, Diversity, and Inclusion</span></p>
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<span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(31,56,100)"> Washington State Board for Community and Technical Colleges</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><span style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(0,0,0)"><b>From:</b> Paul Francis <pfrancis@sbctc.edu><br>
<b>Sent:</b> Wednesday, November 29, 2023 1:52 PM<br>
<b>To:</b> SBCTC All Staff <SBCTCAllStaff@sbctc.edu><br>
<b>Subject:</b> SBCTC focus, prioritization, and leadership for ctcLink optimization</span>
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<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt">Good afternoon colleagues –</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">Since the finish of the implementation phase of ctcLink, there have been several changes to our community and
technical college system that call for additional work to make ctcLink the best tool for our system and for individual colleges.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">Among the many changes since the implementation of ctcLink include:</span></p>
<ul style="margin-bottom:0in; list-style-type:disc">
<li style="font-family:Calibri,sans-serif; font-size:11pt; margin:0in; color:black">
<span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">a heightened focus on the wrap-around support services for our students, many of whom were the hardest hit by the COVID-19 pandemic;</span></li><li style="font-family:Calibri,sans-serif; font-size:11pt; margin:0in; color:black">
<span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">a structural change in the staffing patterns of the colleges, which increases the need for training and business continuity strategies; </span></li><li style="font-family:Calibri,sans-serif; font-size:11pt; margin:0in; color:black">
<span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">and an overall slower than anticipated recovery in the number of students we serve, which brings calls for removing as many technical barriers as possible for student attendance.</span></li></ul>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">While the base functionality, features, and security of ctcLink are sound, college leadership has asked for
help to address these changes in student and staff patterns and demographics. These requests, while numerous and varied, have homed in on the themes of training, common business processes, and communications.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">At the SBCTC we have listened to and heard the college system's collective calls for improvement. After conferring
with leadership at colleges and at SBCTC, we are announcing a focused approach to make progress on a comprehensive set of improvements to ctcLink. These improvements will focus on the three themes of training, common business processes, and communications.
The primary focus will be on aligning and unifying business processes throughout the system. The goal, when completed, is to have the broadest base of knowledge throughout the system so that</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:red">
</span><span style="font-family:"Times New Roman",serif; font-size:12pt">the impact of
</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">staff turnover can be mitigated, and technical issues</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:red">
</span><span style="font-family:"Times New Roman",serif; font-size:12pt">are</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> supported in the best way possible.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">To lead this process at the SBCTC, Choi Halladay will shift focus to work primarily on this task. His years
of experience at colleges in our system, and his work in instruction, business offices, and information technology give him a unique skillset ready to tackle this challenge. He will lead a team at the SBCTC that is made up of specialists in project management,
training, and business process change. This work will begin in January.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">Organizing this endeavor in this way will allow Grant Rodeheaver to focus his attention on the technical support
of ctcLink, and working with the Information Technology Commission, to </span><span style="font-family:"Times New Roman",serif; font-size:12pt">focus</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:red">
</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">on systemwide initiatives like cybersecurity and infrastructure</span><span style="font-family:"Times New Roman",serif; font-size:12pt"> resilience</span><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt">Colleges’ financial challenge during the recovery from COVID-19 is always a key part of any decision and plan. By utilizing
existing personnel and shifting internal SBCTC resources, moving forward will not require additional resources from colleges.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">Of course, the same skillset that makes Choi so invaluable in leading our ctcLink improvement process are also
the same skills that make his current role as the Deputy Executive Director for Business Operations so valuable. While Choi will continue to have general oversight and a hand in the Business Operations Division, to allow his attention to be on ctcLink, we
are tapping into the skills of three recently retired vice presidents from the system to work on specific topic areas: Operating Budget, Capital Budget, and systemwide staff development for business offices.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">There is no delusion that this process will be easy or quick; the best estimates right now are that this process will
take two to three years. In addition to the SBCTC staff, it will take work at campuses, the knowledge of campus leaders, and the support of presidents and chancellors. As with many large projects, it is also likely that some things may get worse before they
get better. However, after moving through this process, there is confidence that the ctcLink system and daily operations at the colleges will be improved, sustainable, and allow college staff to focus on serving students in the best way possible.</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">We welcome the opportunity to discuss more specific elements of this plan with you. </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:12pt; color:black">Paul</span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:8pt"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><span style="font-family:"Times New Roman",serif; font-size:8pt"> </span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"><img alt="Title: SBCTC logo - Description: Compass" data-outlook-trace="F:1|T:1" src="cid:image003.png@01DA22CB.4262FD20" style="width:0.6111in; height:1.1527in; margin-top:0px; margin-bottom:0px; float:left"><span style="font-family:"Franklin Gothic Medium",sans-serif; font-size:12pt; color:rgb(0,55,100)">Paul
Francis</span></p>
<p style="margin:0in 0in 0in 0.5in; font-family:Calibri,sans-serif; font-size:11pt">
<span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">Executive Director</span></p>
<p style="line-height:10.55pt; margin:0in 0in 0in 0.5in; font-family:Calibri,sans-serif; font-size:11pt">
<span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(0,55,100)">Washington State Board for Community and Technical Colleges</span></p>
<p style="line-height:10.55pt; margin:0in 0in 0in 0.5in; font-family:Calibri,sans-serif; font-size:11pt">
<span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(31,73,125)"><a href="mailto:pfrancis@sbctc.edu" id="OWAc6835de2-9e1f-6e3b-ccb9-2caa0f8bc2a0" class="OWAAutoLink" style="margin-top:0px; margin-bottom:0px">pfrancis@sbctc.edu</a></span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(0,53,97)">
</span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(0,55,100)">• o: 360-704-4355 </span></p>
<p style="margin:0in 0in 0in 0.5in; font-family:Calibri,sans-serif; font-size:11pt">
<span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt"><a href="https://www.sbctc.edu/" id="OWAb9f8f556-9e87-e23e-f1f7-8a29dee22c18" class="OWAAutoLink" style="margin-top:0px; margin-bottom:0px">sbctc.edu</a></span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(0,53,97)">
</span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(0,55,100)">• Twitter:
</span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt"><a href="https://twitter.com/SBCTCWashington" id="OWA997c164a-3dc8-d725-337b-4ed76bd725b0" class="OWAAutoLink" style="margin-top:0px; margin-bottom:0px">@SBCTCWashington</a></span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt; color:rgb(0,55,100)"> •
Facebook: </span><span style="font-family:"Franklin Gothic Book",sans-serif; font-size:10pt"><a href="https://www.facebook.com/wasbctc/" id="OWA55bcabdd-be40-cead-b935-74e369fedd3d" class="OWAAutoLink" style="margin-top:0px; margin-bottom:0px">@WASBCTC</a></span></p>
<p style="margin:0in 0in 0in 0.5in; font-family:Calibri,sans-serif; font-size:11pt">
<span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(31,73,125)"><i> </i></span></p>
<p style="margin:0in 0in 0in 63pt; font-family:Calibri,sans-serif; font-size:11pt">
<span style="color:rgb(31,78,121)"><i>SBCTC Vision - “Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities.”</i></span></p>
<p style="margin:0in; font-family:Calibri,sans-serif; font-size:11pt"> </p>
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