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</head>
<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<i><span style="font-size:14.0pt;color:#4472C4;mso-ligatures:none">
<hr size="1" width="100%" align="center">
</span></i></div>
<p style="margin:0in;background:white"><i><span style="font-size:14.0pt;color:#4472C4">A Financial Aid Focus</span></i><o:p></o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p align="center" style="margin:0in;text-align:center;background:white"><b><span style="font-family:"Calibri Light",sans-serif;color:black"> </span></b><o:p></o:p></p>
<p style="margin:0in;background:white"><b><i><span style="font-size:14.0pt;color:#7030A0">Friendly Reminders and Ticketing Housekeeping . . . </span></i></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l2 level1 lfo1">
When submitting tickets, please submit detailed screenshots with them. For example, if you are encountering an error in the Message Log, errors posting aid, awarding, or processing of any kind, please
<span style="font-size:14.0pt">please</span> <span style="font-size:16.0pt">please</span> grab a screenshot of it for the ticket. Word descriptions are great, but we are looking to recreate the same error message you are seeing. Screen shots of the actual
message you are encountering, no matter how nonsensical the error message may be, we still want to see it!<o:p></o:p></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l2 level1 lfo1">
Before you submit a ticket, check your ticket history to see if this is something you have asked about before, maybe in a prior year. That older ticket may have the solution from way-back-when!<o:p></o:p></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l2 level1 lfo1">
Remember to properly categorize your ticket request types so they are getting to the right tech in a timely manner. For example, if you are submitting a ticket requesting help with a ctcLink technical issue, the Request type is: ctcLink Support > Financial
Aid > FA(specific function) If you are requesting a training ticket, the Request Type is: ctcLink Support > Training > Financial Aid > FA(specific process)<o:p></o:p></li></ul>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img width="399" height="550" style="width:4.1562in;height:5.7291in" id="Picture_x0020_3" src="cid:image001.jpg@01DB52C7.0290DFA0"></span><span style="color:black"><o:p></o:p></span></p>
<p style="margin:0in;background:white"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p style="margin:0in;background:white"><i><span style="font-size:14.0pt;color:#4472C4">Query Corner</span></i><o:p></o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p style="margin:0in;background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424">The following queries have been disabled in PRD as housing data is no longer provided on ISIRs:
<b>QCS_FA_RESIDENT_OTHER_GRANT</b> and <b>QCS_FA_NONRESIDENT_OTHER_GRANT</b><o:p></o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424"> </span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-family:"Calibri Light",sans-serif;color:black"> </span><o:p></o:p></p>
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<p style="margin:0in;background:white"><i><span style="font-size:14.0pt;color:#4472C4">Financial Aid Learning Opportunities</span></i><o:p></o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="color:black">
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<p align="center" style="margin:0in;text-align:center;background:white"><b><span style="font-family:"Calibri Light",sans-serif;color:#242424"> </span></b><o:p></o:p></p>
<p style="margin:0in;background:white"><b><i><span style="font-size:14.0pt;color:#00B050"><o:p> </o:p></span></i></b></p>
<p style="margin:0in;background:white"><b><i><span style="font-size:14.0pt;color:#00B050">Calendar invite with web ex log in information already sent out to the ctcLinkfinaidsupport list serv</span></i></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p style="margin:0in;background:white"><b><span style="color:#4D4D4D"> </span></b><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:16.0pt;color:#2F5496">Session:
<b><i> RESCHEDULED!</i></b> Fin Aid Training: PLUS Loan Refresher </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">When: </span></b><span style="color:#242424">Tuesday,
<b>01/28/2025</b>, 9:00AM – 10:30AM</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Audience:</span></b><span style="color:#242424"> New Financial Aid staff (and current staff needing a refresher) who are responsible for processing PLUS loans in ctcLink</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Presenters:</span></b><span style="color:#242424"> Kelly Forsberg, FA Functional Trainer </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Objectives:</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand awarding the PLUS Loan<span style="font-size:11.0pt"><o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#242424;mso-list:l3 level2 lfo2;background:white">
performing a credit check<span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level2 lfo2;background:white">
brief discussion about using loan request form vs. PLUS Loan application on studentaid.gov <span style="font-size:11.0pt"><o:p></o:p></span></li></ul>
<li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to establish the Parent Record in ctcLink<span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to establish a student parent relationship<span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to link the parent record to the PLUS Loan record <span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to work with PLUS-denied students by awarding addt'l unsub <span style="font-size:11.0pt"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><b><i><span style="color:#7030A0">Did you not receive a calendar invite?</span></i></b><span style="color:#7030A0">
</span><span style="color:#242424">As a reminder, you can go to the </span><u><span style="color:#467886"><a href="https://www.sbctc.edu/calendar" title="https://www.sbctc.edu/calendar">SBCTC Calendar</a></span></u><span style="color:#242424"> (filter by Calendar
ctcLink Learning Opportunities > Financial Aid) to get the information and block out your own calendar for this time.</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><i><span style="color:#00B050"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="background:white"><b><i><span style="font-size:14.0pt;color:#00B050">Calendar invites forthcoming:<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="font-size:16.0pt;color:#2F5496">Session: Intermediate Fin Aid Training: Loan Exit Counseling Processing </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">When: </span></b><span style="color:#242424">Tuesday, 02/18/2025, 9:00AM – 10:30AM</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Audience:</span></b><span style="color:#242424"> Loan processing staff who are responsible for managing exit counseling notifications and email bounces
</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Presenters:</span></b><span style="color:#242424"> Kelly Forsberg, FA Functional Trainer </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Objectives:</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand the difference between the emailed Loan Exit Counseling notification and the paper print out Loan Exit Packet options<span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to work email bounces using Communication Management <span style="font-size:11.0pt">
<o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to test Loan Exit communications before sending them through Communication Generation<span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:#242424;mso-list:l3 level1 lfo2;background:white">
Understand how to print batch Loan Exit Packets using Communication Generation <span style="font-size:11.0pt">
<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.25in;background:white"><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="font-size:16.0pt;color:#2F5496">Session: Fin Aid Training: ISIR Processing Refresher </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">When: </span></b><span style="color:#242424">Tuesday, 03/18/2025, 9:00AM – 10:30AM</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Audience:</span></b><span style="color:#242424"> New Financial Aid Staff (and staff who need a refresher) who are responsible for ISIR processing in the 25/26 AY
</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Presenters:</span></b><span style="color:#242424"> Kelly Forsberg, FA Functional Trainer </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Objectives:</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#242424;mso-list:l0 level1 lfo3;background:white">
Understand how to set/update User Defaults for the new AY<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l0 level1 lfo3;background:white">
Understand the steps in ISIR Processing<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#242424;mso-list:l0 level2 lfo3;background:white">
Upload/download process<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l0 level2 lfo3;background:white">
FA Inbound<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l0 level2 lfo3;background:white">
Process Imported ISIRs<o:p></o:p></li></ul>
<li class="MsoNormal" style="color:#242424;mso-list:l0 level1 lfo3;background:white">
Understand how to load ISIRs using the File List Driven process and the Single File process<o:p></o:p></li></ul>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="font-size:16.0pt;color:#2F5496">Session: Fin Aid Training: ISIR Correction Fundamentals </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">When: </span></b><span style="color:#242424">Tuesday, 03/25/2025, 9:00AM – 10:30AM</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Audience:</span></b><span style="color:#242424"> New Financial Aid Staff (and staff who need a refresher) who are responsible for ISIR processing and file corrections in ctcLink for the
25/26 AY </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Presenters:</span></b><span style="color:#242424"> Kelly Forsberg, FA Functional Trainer </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Objectives:</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#242424;mso-list:l5 level1 lfo4;background:white">
Understand how to make ISIR Corrections on specific scenarios<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#242424;mso-list:l5 level2 lfo4;background:white">
Making Corrections on an Alien Registration Number<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l5 level2 lfo4;background:white">
Processing Dependency Override/Homeless Youth Determinations<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l5 level2 lfo4;background:white">
Processing Special Conditions/Special Circumstances/EFC Adjustment Request<o:p></o:p></li></ul>
<li class="MsoNormal" style="color:#242424;mso-list:l5 level1 lfo4;background:white">
Understand how to Process ISIR Corrections in ctcLink using the following steps:<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#242424;mso-list:l5 level2 lfo4;background:white">
Process ISIR Corrections<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l5 level2 lfo4;background:white">
Create Federal Data File<o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l5 level2 lfo4;background:white">
Upload/Download File Process<o:p></o:p></li></ul>
</ul>
<p class="MsoNormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="font-size:16.0pt;color:#2F5496">Session: Fin Aid Work Session: EdConnect Show & Tell </span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">When: </span></b><span style="color:#242424">Thursday, 03/27/2025, 1:00PM – 3:00PM</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Audience:</span></b><span style="color:#242424"> Only Financial Aid Staff with EdConnect access, geared towards newer users</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="color:#242424">Presenters:</span></b><span style="color:#242424"> Guest Speaker: Lorena Saucedo, Assistant Director of Financial Aid (Tacoma Community College) & Kelly Forsberg, (SBCTC) ctcLink FA Functional
Trainer</span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="color:#242424">Join your community colleagues to learn from our valued FA community member, Lorena Saucedo from TCC in a FA community
<i>Show & Tell</i> on how to send/receive files in EdConnect, how to identify varying message class files, what to look for and just general functionality in a system YOU in FA need to perform your jobs.</span><o:p></o:p></p>
<p style="margin:0in;background:white"><b><span style="font-family:"Aptos Display",sans-serif;color:#242424"> <o:p></o:p></span></b></p>
<p style="margin:0in;background:white"><o:p> </o:p></p>
<p style="margin:0in;background:white"><span style="font-family:"Calibri Light",sans-serif;color:black"> </span><o:p></o:p></p>
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<p style="margin:0in;background:white"><i><span style="font-size:14.0pt;color:#4472C4">Team Updates</span></i><o:p></o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
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</span></div>
<p style="margin:0in;background:white"><span style="font-family:"Calibri Light",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:13.0pt;color:#2F5496">FA Support Team</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#242424;mso-list:l1 level1 lfo5;background:white">
<span style="mso-ligatures:none">The FA Support team is testing the latest PRPs containing FAFSA Simplification bug fixes and 2025-2026 processing functionality.<o:p></o:p></span></li></ul>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;background:white">
<span style="color:#242424"> </span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:13.0pt;color:#2F5496">Training Team</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#242424;mso-list:l4 level1 lfo6;background:white">
Updates to Canvas Training courses and QRGs are ongoing and will be worked up to include screen updates from the 24/25 FAFSA Simplification. Announcements will be made in Canvas when as the courses are completed. This work is expected through January. <o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l4 level1 lfo6;background:white">
Updates to Business Processing Guides will be made as time and resources allows. <o:p></o:p></li><li class="MsoNormal" style="color:#242424;mso-list:l4 level1 lfo6;background:white">
Trainings are being planned out for 2025. As Aid Year Rollover (AYRO) progresses through February/March, trainings will be held only 1x a month during the AYRO process. Once AYRO is completed for all colleges, new trainings will be announced in March. Trainings
for 2025 will be offered twice a month, on Tuesdays at 9AM.<o:p></o:p></li></ul>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;background:white">
<span style="color:#242424"> </span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:11.0pt;color:#242424"> </span><o:p></o:p></p>
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<p style="margin:0in;background:white"><i><span style="font-size:14.0pt;color:#4472C4">Just for Fun!</span></i><o:p></o:p></p>
<div class="MsoNormal" align="center" style="text-align:center;background:white">
<span style="color:black">
<hr size="1" width="100%" align="center">
</span></div>
<p style="margin:0in;background:white"><span style="color:#242424"> </span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="color:black"><img border="0" width="48" height="51" style="width:.5in;height:.5312in" id="Picture_x0020_11" src="cid:image002.png@01DB52C7.0290DFA0"></span><b><span style="color:#242424">A Financial Aid holiday
poem from ChatGPT:</span></b><span style="color:black"> <img border="0" width="41" height="41" style="width:.427in;height:.427in" id="Picture_x0020_12" src="cid:image003.png@01DB52C7.0290DFA0"></span><b><span style="color:#242424"><o:p></o:p></span></b></p>
<p style="margin:0in;background:white"><b><span style="color:#242424"><o:p> </o:p></span></b></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">In the heart of December, the office is bright,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">With tinsel and garlands reflecting the light,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">But amidst the cheer of holiday glow,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">The Financial Aid team has SAP deadlines to go.<o:p></o:p></span></i></p>
<p style="margin:0in;background:white"><i><span style="color:#242424"><o:p> </o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">The students are frantic, their questions abound,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">“Will my loan be approved? Can my grant still be found?”<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Emails and calls stack up in a heap,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">As we sip on cold coffee, no time for a sleep.<o:p></o:p></span></i></p>
<p style="margin:0in;background:white"><i><span style="color:#242424"><o:p> </o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">FAFSA reminders and forms to be signed,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Missing documents we’re desperate to find.<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Scholarships pending, appeals on the rise,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">And budgets that vanish before our own eyes.<o:p></o:p></span></i></p>
<p style="margin:0in;background:white"><i><span style="color:#242424"><o:p> </o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">The wreath on the door masks the flurry within,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Where calculators hum like a holiday hymn.<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Yet, in all the chaos, there’s warmth to be seen,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Helping dreams come alive, like a wintery scene.<o:p></o:p></span></i></p>
<p style="margin:0in;background:white"><i><span style="color:#242424"><o:p> </o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">For each worried student who walks through the door,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">We offer them hope they can truly adore.<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">It’s not just the funds, it’s a future we aid,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">In the spirit of giving, our work is displayed.<o:p></o:p></span></i></p>
<p style="margin:0in;background:white"><i><span style="color:#242424"><o:p> </o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">So as snow softly falls and the year comes to a close,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">We push through the deadlines and emails that grow.<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">For the best gift of all, as we look to the year,
<o:p></o:p></span></i></p>
<p style="margin:0in;text-indent:.5in;background:white"><i><span style="color:#242424">Is a student’s bright smile , full of hope and good cheer.<o:p></o:p></span></i></p>
<p style="margin:0in;background:white"><i><span style="color:#242424"><o:p> </o:p></span></i></p>
<p style="margin:0in;background:white"><b><span style="color:#242424"><o:p> </o:p></span></b></p>
<p style="margin:0in;background:white"><span style="color:#242424">Not bad, AI, not bad at all . . .
<o:p></o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424">Thank you all for everything you do for Washington’s community and technical college students, FA friends.<o:p></o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p style="margin:0in;background:white"><span style="color:#242424">Wishing you a </span>
<span style="color:red">merry</span><span style="color:#242424"> and </span><span style="color:#00B050">bright</span><span style="color:#242424"> holiday season,
<o:p></o:p></span></p>
<p style="margin:0in;background:white"><o:p> </o:p></p>
<p style="margin:0in;background:white"><span style="color:black"> </span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="color:black">FA Support & Training</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Kelly Forsberg<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764">ctcLink Functional Trainer | Financial Aid</span><span style="font-family:"Franklin Gothic Medium",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges</span><span style="font-size:11.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black"><a href="mailto:kforsberg@sbctc.edu"><span style="color:blue">kforsberg@sbctc.edu</span></a></span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003561">
</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">• o: 360-704-1066</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="https://www.sbctc.edu/"><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue">sbctc.edu</span></a></span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003561">
</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">• Twitter:
</span><span style="color:black"><a href="https://twitter.com/SBCTCWashington"><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue">@SBCTCWashington</span></a></span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">
• Facebook: </span><span style="color:black"><a href="https://www.facebook.com/wasbctc/"><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue">@WASBCTC</span></a></span><span style="font-family:"Franklin Gothic Book",sans-serif;color:black"><o:p></o:p></span></p>
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