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<p class="xxmsonormal">Good afternoon Financial Aid community -<o:p></o:p></p>
<p class="xxmsonormal">We are currently knee deep in testing what Oracle has delivered to date. In addition, we are testing the environment where you’ll be able to load and view your ISIR’s, and therefore we are SUPER busy.<o:p></o:p></p>
<p class="xxmsonormal">As you can imagine this work requires crucial attention to detail and quite a bit of alignment with other teams at the agency.<o:p></o:p></p>
<p class="xxmsonormal"><o:p> </o:p></p>
<p class="xxmsonormal">Per my prior explanation that I’ve shared out in a few meetings - we are not answering tickets at this time.
<o:p></o:p></p>
<p class="xxmsonormal"> <o:p></o:p></p>
<p class="xxmsonormal">UNLESS - they fit the following criteria: <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xxmsonormal" style="mso-list:l0 level1 lfo1">Jobset issues - please see the email Debbie sent out today regarding budget optimization<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="xxmsonormal" style="mso-list:l0 level2 lfo1">Job failed, job didn’t run, job went to complete<o:p></o:p></li></ul>
<li class="xxmsonormal" style="mso-list:l0 level1 lfo1">Pell or Loan out issues<o:p></o:p></li><li class="xxmsonormal" style="mso-list:l0 level1 lfo1">Client needs to get funds into students hands for the CURRENT aid year - 23/24<o:p></o:p></li></ul>
<p class="xxmsonormal"> <o:p></o:p></p>
<p class="xxmsonormal">We are looking at tickets we currently have open and will respond to any that fit in the above category. While the team is busy testing away, I will be monitoring tickets and get them triaged as quickly as possible.
<o:p></o:p></p>
<p class="xxmsonormal"><o:p> </o:p></p>
<p class="xxmsonormal">Thank you all for your patience with FA Support while they work diligently to get the Oracle PRP turned around for our June 8<sup>th</sup> deadline.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none">Peace be with you,<o:p></o:p></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764"><o:p> </o:p></span></p>
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Ybarra, MA<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Associate Director Campus Solutions - Financial Aid</span><span style="font-family:"Franklin Gothic Medium",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">• o: 360-704-1024
</span><span style="font-size:12.0pt;font-family:"Franklin Gothic Book",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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