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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">Good afternoon,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Thank you to all who participated in the training session for
<b><span style="color:#00B0F0">Pell Troubleshooting </span></b>on Tuesday 02/13/2024.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">The
<b>session recording</b> and <b>slide deck</b> (also attached) have been posted to the
<i>Processing Pell Payment and Direct Loans</i> Canvas Course, and is also linked below:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#0563C1;mso-list:l0 level1 lfo1"><u><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1;mso-ligatures:none"><a href="https://sbctc.instructure.com/courses/1664990/pages/current-training-videos-slash-recordings">Intermediate
Pell Processing - Loan Troubleshooting<span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></a></span></u></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">If you have not registered for the Canvas Training course, you will receive an ‘access denied’ message when selecting the above link. You may register
for the course(s) at the </span><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><a href="https://www.sbctc.edu/colleges-staff/it-support/ctclink/ctclink-training-registration.aspx"><span style="color:#0563C1">ctcLink
Training Registration</span></a> </span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">page. To access the module, if you have not completed the course before, you must progress through all modules to view the recording.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45"><img border="0" width="131" height="109" style="width:1.368in;height:1.1388in" id="_x0000_i1025" src="cid:image001.png@01DA6004.5CD6D610"><span style="background:white;mso-ligatures:none"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:6.0pt"><a href="https://www.pngall.com/parking-only-sign-png/download/30966"><span style="color:#0563C1">This Photo</span></a> by Unknown Author is licensed under
<a href="https://creativecommons.org/licenses/by-nc/3.0/"><span style="color:#0563C1">CC BY-NC</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none">Additionally, here is the follow-up from a parking lot question:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-indent:.25in"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none">Q.</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none">
<b>From Brian Isbell (LCC):</b> Can we bring back the Mass Cancellation Business Processing Guide that was removed from the ctcLink Reference Center? (<b><i>Context:</i></b> The manual cancelling of unused Pell is very time consuming)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#2D3B45;background:white;mso-ligatures:none"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="A">
<li class="MsoListParagraph" style="color:#2D3B45;margin-left:0in;mso-list:l1 level1 lfo2">
<b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;background:white;mso-ligatures:none">FA Support:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;background:white;mso-ligatures:none"> Colleges, please discuss
this request with FAST to be added to the FAST Maintenance list (<b><i>Context:</i></b> At this time, the query from the guide CTC_FA_CANCEL_ALL_AID_AWARDS includes a term prompt but does not cancel aid for that term only or aid that has a term disbursed
in the AY. It only cancels aid that has been unused for the entire aid year, with no disbursed aid in the AY.)
<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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</v:shapetype><v:shape id="Picture_x0020_2" o:spid="_x0000_s1026" type="#_x0000_t75" alt="Compass" style='position:absolute;margin-left:0;margin-top:0;width:45pt;height:84pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:6pt;mso-wrap-distance-top:0;mso-wrap-distance-right:6pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:line;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page' o:allowoverlap="f">
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Forsberg </span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764;mso-ligatures:none">ctcLink Functional Trainer | Financial Aid</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764;mso-ligatures:none">Washington State Board for Community and Technical Colleges</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:black;mso-ligatures:none">o: 360-704-1066</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue;mso-ligatures:none"> </span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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