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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><img width="1052" height="162" style="width:10.9583in;height:1.6875in" id="_x0000_i1025" src="cid:image002.png@01DA3295.A1A1EAB0"></span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">Good afternoon,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">I hope this email finds you
<b><i>merry and bright</i></b>! By popular request, I have added two more learning opportunities to the
<a href="https://www.sbctc.edu/calendar">SBCTC Calendar</a> for January and February 2024.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">Outlook calendar invites will go out to the ctclinkfinaidsupport list serv shortly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<h1>Session: Intermediate Loan Processing - Loan Troubleshooting<span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></h1>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">When:
</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Tuesday, 1/30/2024, 9:00AM – 11:00AM
</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Audience:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"> Staff
responsible for awarding/managing the Direct loan program<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Presenters:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"> Kelly Forsberg, FA Functional Trainer
</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Objectives:
<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Understand how to work varying examples from the following reports:<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Loans on Hold Report<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Origination Hold<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Origination Changes Hold<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Rejected Originations Report<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Disbursement Errors Report<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Understand which ctcLink pages to navigate and how to read and update them when troubleshooting loan reject and loans on hold messages:<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">View Loan Processing Actions page<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">View COD Data page<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Hold/Suspend Change Data page <o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Override Loan Data page<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l0 level2 lfo3"><span style="font-size:12.0pt;mso-ligatures:none">Override Processing Status page<o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<h1>Session: Intermediate Pell Processing - Pell Troubleshooting <span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></h1>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">When:
</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Tuesday, 2/13/2024, 9:00AM – 11:00AM
</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Audience:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"> Staff
responsible for managing Pell payment<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Presenters:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none"> Kelly Forsberg, FA Functional Trainer
</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-ligatures:none">Objectives:
<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level1 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Understand how to read and work examples in the Pell Reports<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Pell Records by Transaction Status<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Pell Records by Status<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Pell Origination Validation Report<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Pell Disbursement Validation Report<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Pell Disbursement Status Report<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level1 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Understand how to perform Pell troubleshooting using various pages in ctcLink<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">View COD Data page<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-list:l2 level2 lfo4"><span style="font-size:12.0pt;mso-ligatures:none">Manage Pell Payment page<o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
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Forsberg </span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764;mso-ligatures:none">ctcLink Functional Trainer | Financial Aid</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764;mso-ligatures:none">Washington State Board for Community and Technical Colleges</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:black;mso-ligatures:none">o: 360-704-1066</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
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