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<p class="MsoNormal">Hi Debbie, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When OC loads suspended ISIRs, sometimes ctcLink crashes. When this happens, we have to close out of the browser and log back into ctcLink.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The suspended ISIR loads, but for the ISIR that made ctcLink crash, the EFC doesn’t calculate unless we manually push the “calc EFC” button in the correct ISIR record.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Not sure if this is the same issue others are experiencing, but I wanted to share that this is something we deal with on an occasional basis.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D;border:none windowtext 1.0pt;padding:0in"><img width="198" height="59" style="width:2.0625in;height:.618in" id="Picture_x0020_4" src="cid:image002.jpg@01D9D0EF.43748090" alt="Logo Small"></span></b><b><span style="color:black"> </span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12.0pt;font-family:inherit;color:#1F497D;border:none windowtext 1.0pt;padding:0in">Frank McNeilly, M.A.</span></b><b><span style="font-size:12.0pt;font-family:inherit;color:#A6A6A6;border:none windowtext 1.0pt;padding:0in"> |</span></b><b><span style="font-size:12.0pt;font-family:inherit;color:#D81E05;border:none windowtext 1.0pt;padding:0in"> </span></b><b><span style="font-size:12.0pt;font-family:inherit;color:#1F497D;border:none windowtext 1.0pt;padding:0in">Director</span></b><b><span style="font-size:12.0pt;font-family:inherit;color:#A6A6A6;border:none windowtext 1.0pt;padding:0in"> |</span></b><b><span style="font-size:12.0pt;font-family:inherit;color:#D81E05;border:none windowtext 1.0pt;padding:0in"> </span></b><b><span style="font-size:12.0pt;font-family:inherit;color:#1F497D;border:none windowtext 1.0pt;padding:0in">Financial
Aid</span></b><span style="font-size:12.0pt;font-family:inherit;color:#1F497D;border:none windowtext 1.0pt;padding:0in"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#1F497D;border:none windowtext 1.0pt;padding:0in">1600 Chester Avenue, HSS #103-F<b> | </b>Bremerton, WA 98337-1699 </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#1F497D;border:none windowtext 1.0pt;padding:0in">360.475.7279<b> </b></span><b><span style="color:#A6A6A6;border:none windowtext 1.0pt;padding:0in">|</span></b><b><span style="color:#D81E05;border:none windowtext 1.0pt;padding:0in"> </span></b><span style="color:#1F497D;border:none windowtext 1.0pt;padding:0in">Fax
360.475.7471<b> </b></span><b><span style="color:#A6A6A6;border:none windowtext 1.0pt;padding:0in">|</span></b><b><span style="color:#D81E05;border:none windowtext 1.0pt;padding:0in"> </span></b><span style="color:#1F497D;border:none windowtext 1.0pt;padding:0in"><a href="mailto:fmcneilly@olympic.edu">fmcneilly@olympic.edu</a> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><i><span style="font-size:10.0pt;font-family:inherit;color:#1F497D;border:none windowtext 1.0pt;padding:0in">Olympic College does not discriminate on the basis of race, color, national origin, sex, disability, sexual
orientation, or age in its programs and activities. </span></i><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> DirFinAid <dirfinaid-bounces@lists.ctc.edu> <b>
On Behalf Of </b>Deborah Englehardt via DirFinAid<br>
<b>Sent:</b> Thursday, August 17, 2023 9:37 AM<br>
<b>To:</b> ctclinkfinaidsupport@lists.ctc.edu; Financial Aid Directors <dirfinaid@lists.ctc.edu><br>
<b>Cc:</b> Deborah Englehardt <denglehardt@sbctc.edu><br>
<b>Subject:</b> [EXTERNAL] - [Dirfinaid] Prorated EFC not calculating for some students<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:10.0pt;background:#FFCC66"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span class="elementtoproof"><span style="font-size:12.0pt;color:black">Good morning FA!</span></span>
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<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;color:black">Two colleges reported seeing the Prorated EFC not being calculated for a few of their students.
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<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;color:black"><img border="0" width="759" height="283" style="width:7.9027in;height:2.9513in" id="x_Picture_x0020_1" src="cid:image003.png@01D9D0EF.43748090"></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black">The Prorated EFC should have been calculated at the
<i>FAPSAR00 - Process ISIRs</i> step in the ISIR Jobset or during the <i>Mass EFC Calc</i> process colleges have set on a recurrence to run in the morning.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black">We queried data for both colleges and saw over 200 students affected for each of those colleges.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black">We queried the rest of the system and have confirmed
<span style="background:white">26 out of 33 colleges </span>have been affected at this time and most colleges only have one student with this issue.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black">We’re currently working with our App Services Team to determine why these select students are not having their Prorated EFC calculated at the time their ISIR is processed. When you select Calc
EFC on the student, the Prorated EFC does calculate.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"><img border="0" width="816" height="308" style="width:8.5in;height:3.2083in" id="x_Picture_x0020_3" src="cid:image004.jpg@01D9D0EF.43748090"></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;color:black">Until we are able to determine the cause of the issue and resolve it, please run
</span><span class="xpsqrytitle"><b><span style="font-size:12.0pt">QCS_FA_MASS_EFC_NOT_CALCD</span></b></span><span class="xpsqrytitle"><span style="font-size:12.0pt"> to find the students that are affected at your college and select the
<b>Calc EFC</b> button manually on the student’s ISIR. </span></span><o:p></o:p></p>
<p class="xmsonormal"><span class="xpsqrytitle"><span style="font-size:12.0pt"> </span></span><o:p></o:p></p>
<p class="xmsonormal"><span class="xpsqrytitle"><b><span style="font-size:12.0pt">Note:</span></b></span><span class="xpsqrytitle"><span style="font-size:12.0pt"> The Prorated EFC is what populates into your
<i>Assign Awards to a Student</i> page so we have a “Has aid?” column on the query results to indicate whether the student has been awarded aid and will need their aid reviewed.
</span></span><o:p></o:p></p>
<p class="xmsonormal"><span class="xpsqrytitle"><span style="font-size:12.0pt"> </span></span><o:p></o:p></p>
<p class="contentpasted0">Because it is unclear why some colleges are affected and not others, we ask that you continue to run the query to confirm you do not have students to clean up.
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<p class="xmsonormal"><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;color:black">Thank you,</span><o:p></o:p></p>
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Englehardt</span></b><o:p></o:p></p>
<p style="background:white;text-align:start"><b><span style="font-size:12.0pt;color:#1F497D">Senior Functional Analyst, Campus Solutions (Financial Aid)</span></b><o:p></o:p></p>
<p style="background:white;text-align:start"><span style="font-size:12.0pt;color:#1F497D">Washington State Board for Community and Technical Colleges</span><o:p></o:p></p>
<p style="background:white;text-align:start"><span style="font-size:12.0pt;color:black">1300 Quince Street SE</span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:12.0pt;color:black">Olympia, WA 98504-2495</span><o:p></o:p></p>
<p style="background:white;text-align:start"><span style="font-size:12.0pt;font-family:"Candara",sans-serif;color:#1F497D"><a href="mailto:denglehardt@sbctc.edu"><span style="font-family:"Calibri",sans-serif">denglehardt@sbctc.edu</span></a></span><span style="font-size:12.0pt;color:#1F497D"> •
O: 360-704-3979</span><o:p></o:p></p>
<p style="background:white;text-align:start"><span style="font-size:12.0pt;font-family:"Candara",sans-serif;color:#1F497D"><a href="https://www.sbctc.edu/"><span style="font-family:"Calibri",sans-serif">sbctc.edu</span></a></span><span style="font-size:12.0pt;color:#003561"> </span><span style="font-size:12.0pt;color:#1F497D">•
Twitter:</span><span style="font-size:12.0pt;color:#003764"> </span><span style="font-size:12.0pt;font-family:"Candara",sans-serif;color:#1F497D"><a href="https://twitter.com/SBCTCWashington"><span style="font-family:"Calibri",sans-serif">@SBCTCWashington</span></a></span><span style="font-size:12.0pt;color:#003764"> </span><span style="font-size:12.0pt;color:#1F497D">•
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