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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Good afternoon,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Thank you to all who participated in the Thursday Fin Aid Work Session on
<b><span style="color:#00B0F0">ISIR Suspense Management Best Practices</span></b>, and a GREAT BIG shout out to Alex Bailey’s team at SFCC:  Maddie Leutwyler (the amazing and knowledgeable presenter!), Rena Tinnell and Ashley Clark—THANK YOU for sharing your
 processes with the greater FA community!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The
<b>session recording</b> and the<b> slide decks</b> have been posted to the ctcLink Pillar Work Session Information Canvas Course.  You can find the recording in the
</span><i><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif"><a href="https://sbctc.instructure.com/courses/2056628/pages/top-10-loan-rejects-and-troubleshooting-held-on-10-slash-21-slash-2022"></a> Financial Aid Work Sessions 2023 module
</span></i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">in the
</span><i><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif"><a href="https://sbctc.instructure.com/courses/2056628/pages/isir-suspense-management-best-practices-held-on-2-slash-23-slash-2023">ISIR Suspense Management Best Practices</a></span></i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">
 page.</span><i><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif">
<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">If you have not registered for ctcLink Pillar Work Session Information Canvas course, you will receive an ‘access denied’ message when selecting the above link. You may
 register for the course(s) at the </span><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif"><a href="https://www.sbctc.edu/colleges-staff/it-support/ctclink/ctclink-training-registration.aspx">ctcLink Training Registration page</a></span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Additionally, we have a Follow Up Q & A doc with some parking lot questions we are still preparing.  When it is ready, I will post this Q & A doc to the work session
 page linked above. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
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 Forsberg </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764">ctcLink Functional Trainer | Financial Aid</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:black">o: 360-704-1066</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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