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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Calibri Light",sans-serif;color:#00B0F0">Knowing is Half the Battle!<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-size:14.0pt;font-family:Wingdings"><span style="mso-list:Ignore">F<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif">Super Helpful Reminders and Tips!
</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l2 level2 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif">File Paths:</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"> Are you having more headaches than you would like over your
inbound and outbound file paths? Double-check and triple-check your file path and your file naming convention
</span><span style="font-family:"Segoe UI Emoji",sans-serif">🤔</span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">!!
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Remember that a file going
<b>OUTBOUND </b>to COD should follow the format in the specific business processing guides. For example, Pell outbound out should look like CRAA23IN.001 (increase the extension number by 1 each time you outbound) and is in
<i>upper case</i> format <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">A response file from COD coming
<b>INBOUND</b> to ctclink should follow the format in the specific business processing guides. For example, Pell inbound files in should be craa23op.001 (or any other range of numbers)
<i>or</i> craa23op.dat file and is in <i>lower case</i> format <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Be sure not to overwrite files you have already outbounded or inbounded<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:2.25in;text-indent:-.25in;mso-list:l0 level4 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">For example, rename your .dat files with a unique identifier so you are not duplicating/overwriting your files. Sometimes the same file naming convention can
appear in your SAIG mailbox (EdConnect). You don’t want to overwrite a .dat file you already brought into ctcLink, so a suggested practice is to change your .dat file with a distinguishing alpha or numeric value to keep the file name unique. <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">When in doubt, follow the business processing guides/QRGs as you are progressing through the steps<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:14.0pt;font-family:Wingdings"><span style="mso-list:Ignore">F<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif">Query Corner!</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">COD FILES!</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"> Are you unsure whether or not you loaded a response file?
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l1 level3 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Run the
<b>QCS_FA_MISSING_COD_RESPONSE_DATA</b> to see if any inbound COD response files were missed and not loaded into ctcLink<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">VETERANS PROCESSING</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">! Are you tracking class changes for your Veteran students
in ctcLink? <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l1 level3 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Any drops that occur throughout the term need to be reported within 30 days to the VA. This can be checked using the query:
<b>QCS_SR_VETERAN_ENRLMNT_CHANGES</b> (the query is also useful when processing the 10<sup>th</sup> day audit)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.75in;text-indent:-.25in;mso-list:l1 level3 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Grades are to be reported
<a name="_Int_oVWYZMYQ">to VA 30 days</a> after they are officially released to the student. For every student in the SVB student group run
<b>QCS_SR_STUDENT_GROUP_GRADES</b><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:14.0pt;font-family:Wingdings"><span style="mso-list:Ignore">F<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif">Training Team News</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"> – Now that all of the colleges are in the ctcLink system,
the Training Team is offering Just-in-Time Trainings, trainings at the time you need them!<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Check the
<a href="https://www.sbctc.edu/calendar.aspx?trumbaEmbed=filterview%3DFINAidTraining">
SBCTC Calendar</a> to see what Trainings and Work Sessions are coming up! <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Have an idea for a needed training? Please contact Kelly Forsberg, ctcLink Functional Trainer (Financial Aid) at
<a href="mailto:kforsberg@sbctc.edu">kforsberg@sbctc.edu</a> or file a Training Ticket. Currently, Training has identified the need for:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:2.25in;text-indent:-.25in;mso-list:l1 level4 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Processing and Tracking Veterans ED Benefits in ctcLink<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:2.25in;text-indent:-.25in;mso-list:l1 level4 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Processing Work-Study in ctcLink<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Training content build is in progress – stay tuned for future announcements for these areas and keep an eye out on this list serv and the SBCTC Calendar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:14.0pt;font-family:Wingdings"><span style="mso-list:Ignore">F<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif">Security Team Updates</span></b><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif"> –
</span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Have you noticed that some QRGs in the ctcLink Reference Center have the security roles listed to be able to perform the function, and some do not? Our Security Team is going through
our QRGs and adding the security roles to them so you and your LSAs can add them to your ctcLink User profile if you need them.</span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"> Keep an eye out on the Financial Aid QRGs in the coming
weeks; security roles will be added to the QRGs!</span><span style="font-size:14.0pt;font-family:"Calibri Light",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Calibri Light",sans-serif;color:#00B0F0">What’s Coming Down the Pike?:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Work Sessions (FA Support):<o:p></o:p></span></b></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">COD Credential Cross Reference</span></i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"> – 8/25/22 1:00 PM – 3:00 PM<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Just In Time Trainings (FA Training):<o:p></o:p></span></b></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Awarding Refresher</span></i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"> – 8/23/22 9:00 AM – 11:00 AM<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Follow Up Q & A for Awarding Refresher </span></i><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">– 8/25 9:00 AM – 10:00 AM<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">Calendar invites with web ex info are forthcoming to the ctclinkfinaidsupport list serv
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Calibri Light",sans-serif;color:#00B0F0">Environment Updates:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:windowtext">PCD Refreshes</span></b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:windowtext"> normally take place on the
first Monday of every month. They also correspond with image updates. The next PCD refresh will take place on Monday, September 5</span><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p></o:p></span></p>
<p class="Body" style="margin-left:.75in"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Calibri Light",sans-serif;color:#00B0F0">Just For Fun!
</span><span style="font-size:16.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#00B0F0">😂</span><span style="font-size:16.0pt;font-family:"Calibri Light",sans-serif;color:#00B0F0"> Did you know these things have names?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The space between your eyebrows is called a
<i>glabella</i><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The way it smells after rain is called<i> petrichor</i>
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The plastic or metallic coating at the end of your shoelaces is called an
<i>aglet</i><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The rumbling of your stomach is called a
<i>wamble </i><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The cry of a newborn baby is called
<i>vagitus </i><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The sheen or light that you see when you close your eyes and press your hands on them is called
<i>phosphenes</i><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">The day after tomorrow is called
<i>overmorrow</i><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">When you combine an exclamation mark with a question mark, like this ?!, it is referred to as an<i> interrobang</i><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif">TGIF for all you summer-schedule folks out there, and/or Happy Friday Eve! <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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</v:shapetype><v:shape id="Picture_x0020_1" o:spid="_x0000_s1026" type="#_x0000_t75" alt="Compass" style='position:absolute;margin-left:0;margin-top:0;width:45pt;height:84.3pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:absolute;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
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</v:shape><![endif]--><![if !vml]><img width="60" height="113" style="width:.625in;height:1.1736in" src="cid:image002.jpg@01D8B30B.BE8CA490" align="left" hspace="12" alt="Compass" v:shapes="Picture_x0020_1"><![endif]><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Kelly
Forsberg<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764">ctcLink Functional Trainer | Financial Aid<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">o: 360-704-1066<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><u><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue"><a href="mailto:kforsberg@sbctc.edu"><span style="color:#0563C1">kforsberg@sbctc.edu</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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