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<p class="MsoNormal">Hello FA Users,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please see the below announcement with important information regarding fraudulent accounts.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">- FA Support<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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</v:shape><![endif]--><![if !vml]><img width="76" height="142" style="width:.7916in;height:1.4791in" src="cid:image001.jpg@01D831FD.B60E7F80" align="left" hspace="12" alt="Compass" v:shapes="Picture_x0020_2"><![endif]><b><span style="font-size:13.0pt;font-family:"Calibri Light",sans-serif;color:#44546A">Amanda
Hoover<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><b><span style="font-family:"Calibri Light",sans-serif;color:#44546A">Senior Functional Analyst, Campus Solutions (Financial Aid)<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Calibri Light",sans-serif">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Calibri Light",sans-serif">1300 Quince Street SE<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Calibri Light",sans-serif">Olympia, WA 98504-2495<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Calibri Light",sans-serif;color:#1F497D"><a href="mailto:ahoover@sbctc.edu"><span style="color:#0563C1">ahoover@sbctc.edu</span></a></span><span style="font-family:"Calibri Light",sans-serif;color:#003561">
</span><span style="font-family:"Calibri Light",sans-serif;color:#1F497D">• o: </span>
<span style="font-family:"Calibri Light",sans-serif">360-704-1042<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#1F497D"><a href="https://www.sbctc.edu/"><span style="color:#0563C1">sbctc.edu</span></a></span><span style="font-family:"Calibri Light",sans-serif;color:#003561">
</span><span style="font-family:"Calibri Light",sans-serif;color:#1F497D">• </span>
<span style="font-family:"Calibri Light",sans-serif">Twitter:<span style="color:#003764">
</span><span style="color:#1F497D"><a href="https://twitter.com/SBCTCWashington"><span style="color:#0563C1">@SBCTCWashington</span></a></span><span style="color:#003764">
</span><span style="color:#1F497D">• </span>Facebook:<span style="color:#1F497D">
<a href="https://www.facebook.com/wasbctc/"><span style="color:#0563C1">@WASBCTC</span></a></span></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> ctcLink_POC <ctclink_poc-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Dani Bundy via ctcLink_POC<br>
<b>Sent:</b> Friday, March 4, 2022 3:40 PM<br>
<b>To:</b> ctclink_poc@lists.ctc.edu<br>
<b>Cc:</b> Grant Rodeheaver <grodeheaver@sbctc.edu><br>
<b>Subject:</b> [ctcLink_POC] Financial Aid Fraudulent Account Information<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.0pt;color:black">Good afternoon, </span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.5pt;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">T<span style="background:white">he Washington State Auditor and Department of Education (DOE) Office of Inspector General (OIG) is conducting an </span>active
investigation of a sophisticated, multi-state fraud ring. Colleges nationwide are seeing patterns of fake student admissions and financial aid applications.</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.5pt;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">Last week, myself. Dani Bundy, SBCTC Customer Support; Sandy Main, SBCTC Application Services; and Johnathan Rider, Infrastructure Services/Security,
met with the State Auditor and DOE OIG to discuss the matter.</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:12.0pt;color:black">Below are some of the items discussed and that colleges should be aware of. </span><span style="color:black"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:6.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)">
<span style="font-size:16.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#0071CE">Preserve evidence</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">To support the state and federal criminal investigation and preserve evidence, <i>student accounts identified as fraudulent should remain in their
current state to capture the history and status of the account up to the point of fraudulent identification</i>. </span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">All prior and current applications, enrollment and/or financial aid records should not be removed. Colleges should take the necessary action to
ensure financial aid/refunds are not disbursed.</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:6.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)">
<span style="font-size:16.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#0071CE">What to watch for</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">Clark College was alerted by Bank Mobile that
some of their students had bank accounts set up with other colleges.</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">Edmonds eLearning staff observed patterns in online
classes that led them to report some potentially fraudulent student accounts to SBCTC.</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">It’s a complex case, because as soon as a pattern is identified, the fraudsters change tactics, but patterns may include: </span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">Many applications with very similar information coming
through within minutes of each other: similar email addresses (Hotmail/Outlook), all for the same quarter, similar program/plan (e.g. AA-transfer & Business-transfer).</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">When colleges have tried emailing the purported students, they
haven't responded.</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p style="mso-margin-top-alt:6.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)">
<span style="font-size:16.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#0071CE">Resources</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">If fraudulent accounts are identified by the institution, they must follow the first four steps in the ctcLink Quick Reference Guide, </span><span style="font-size:13.5pt;color:black"><a href="https://ctclinkreferencecenter.ctclink.us/m/79544/l/1404796-reporting-fraudulent-accounts-to-sbctc"><span style="font-size:13.0pt;color:#0563C1">Reporting
Fraudulent Accounts to SBCTC</span></a></span><span style="font-size:13.0pt;color:black">, prior to submitting a ticket. </span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:6.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)">
<span style="font-size:13.5pt;font-family:"Franklin Gothic Medium",sans-serif;color:#0071CE">Available queries to support tracking</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">The following queries can be used to find enrollment/awards at more than one college:</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
<div style="margin-left:27.0pt;caret-color: rgb(0, 0, 0)">
<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">CTC_FA_CONCURRENT_ENROLLMENT, QCS_SF_CONCURR_ENROLLMNT
(term activation)</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<div style="margin-left:27.0pt;caret-color: rgb(0, 0, 0)">
<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">CTC_FA_MULTI_INSTITUTION_AWARD</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">To find and filter out duplicate emails and/or addresses:</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-13.5pt"><span style="font-size:8.5pt;font-family:Symbol;color:black">•</span><span style="font-size:8.5pt;color:black"> </span><span style="font-size:13.0pt;color:black">QCS_FA_ISIR_DATA</span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.5pt;color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;caret-color: rgb(0, 0, 0)"><span style="font-size:13.0pt;color:black">We will keep folks apprised of updates if there changes to these situations. </span><span style="font-size:13.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dani Bundy<o:p></o:p></p>
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<p class="MsoNormal">ctcLink PeopleSoft Customer Support Director<o:p></o:p></p>
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<p class="MsoNormal">Washington State Board for Community and Technical Colleges<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:dbundy@sbctc.edu">dbundy@sbctc.edu</a> • c: 360-619-8960 o: 360-704-1028 • sbctc.edu<o:p></o:p></p>
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