[ctcLinkfinaidsupport] [ctcLinkSME_StuFin] FW: Bank Mobile File Transfer Issue

[Marjorie Facio]

Hello All ctcLink SF Users,

As we currently do not have an estimated time for resolution from Bank Mobile, we think it would be wise to halt refund processing until we have confirmed existing files are being transferred.

We apologize for the inconvenience and hope to have good news for you soon.

Thank you,

SF Support

[Compass]Marjorie Facio
Functional Analyst, Campus Solutions (Student Financials)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
mfacio at sbctc.edu<mailto:mfacio at sbctc.edu> * o: 360-704-1836
sbctc.edu<https://www.sbctc.edu/> * Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> * Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>


From: ctcLinkSME_StuFin <ctclinksme_stufin-bounces at lists.ctc.edu> On Behalf Of Lisa Mirante via ctcLinkSME_StuFin
Sent: Thursday, June 22, 2023 11:54 AM
To: ctcLink Student Financials Users <ctclinksme_stufin at lists.ctc.edu>
Cc: Lisa Mirante <Lisa.Mirante at skagit.edu>; Shailene Gronemyer <Shailene.Gronemyer at skagit.edu>
Subject: Re: [ctcLinkSME_StuFin] FW: Bank Mobile File Transfer Issue

[Sent from outside SBCTC]

Should be not be processing BM in our system?  We did one and sent the wire on Tuesday, it posted to the student accounts and came out of the bank and we have another batch to go today.  We could run the same process but I'm wondering if the request is sitting in the BM queue and when its fixed all will go through?



Lisa Mirante
Student Accounts
Fiscal Analyst 3
Skagit Valley College
Business Office
Hrs 7:30-4:30
Best to reach me via email
Fax 360-416-7854

From: ctcLinkSME_StuFin <ctclinksme_stufin-bounces at lists.ctc.edu<mailto:ctclinksme_stufin-bounces at lists.ctc.edu>> On Behalf Of Marjorie Facio via ctcLinkSME_StuFin
Sent: Thursday, June 22, 2023 9:25 AM
To: ctcLink Student Financials Users <ctclinksme_stufin at lists.ctc.edu<mailto:ctclinksme_stufin at lists.ctc.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>; FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; SFSupport <SFSupport at sbctc.edu<mailto:SFSupport at sbctc.edu>>; Hines, Colleen A <chines at bmtx.com<mailto:chines at bmtx.com>>
Subject: [ctcLinkSME_StuFin] FW: Bank Mobile File Transfer Issue
Importance: High

Good morning,

The issue with Bank Mobile files transfers is still ongoing and has been escalated with Bank Mobile.

We will send an update out as soon as we know more.

Thank you,

Marjorie Facio
Functional Analyst, Campus Solutions (Student Financials)


From: Tamara Allen <TAllen at sbctc.edu<mailto:TAllen at sbctc.edu>>
Sent: Wednesday, June 21, 2023 9:14 AM
To: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>; ctcLink Student Financials Users <ctclinksme_stufin at lists.ctc.edu<mailto:ctclinksme_stufin at lists.ctc.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: SFSupport <SFSupport at sbctc.edu<mailto:SFSupport at sbctc.edu>>; FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>
Subject: RE: Bank Mobile File Transfer Issue

Good morning,

We are still waiting on word from Bank Mobile about the connectivity issues over the weekend. Once we hear more, we will pass it on. Thank you.

Tamara Allen
Functional Analyst-Student Financials

From: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>
Sent: Tuesday, June 20, 2023 10:16 AM
To: ctcLink Student Financials Users <ctclinksme_stufin at lists.ctc.edu<mailto:ctclinksme_stufin at lists.ctc.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: SFSupport <SFSupport at sbctc.edu<mailto:SFSupport at sbctc.edu>>; FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>
Subject: Bank Mobile File Transfer Issue
Importance: High

Good morning,
We are aware of an issue with Bank Mobile file transfers and are in communication with BM Tech Support.

They are currently experiencing connectivity issues and are actively working to resolve the issue.

This has impacted Student Data files beginning Monday and Student Data and Refund files today.

We will let you know when files are being transmitted successfully.

Thank you,

Marjorie


[Compass]Marjorie Facio
Functional Analyst, Campus Solutions (Student Financials)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
mfacio at sbctc.edu<mailto:mfacio at sbctc.edu> * o: 360-704-1836
sbctc.edu<https://www.sbctc.edu/> * Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> * Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>

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