[ctcLinkfinaidsupport] FW: Production Axway Down

[Marjorie Facio]

Good afternoon SF and FA Users,
We are aware that Bank Mobile files have not been sent this morning.

Please see the below announcement regarding Axway - our file transfer product.

The SBCTC Server team is working toward resolution and announcement will go out once file transfer resumes.

Thank you for your patience,
SF Support Team


From: Dani Bundy <dbundy at sbctc.edu>
Sent: Monday, July 3, 2023 11:58 AM
To: SFSupport <SFSupport at sbctc.edu>; FASupport <FASupport at sbctc.edu>
Subject: Fwd: Production Axway Down


FYI
Thank you,

Dani Bundy
ctcLink PeopleSoft Customer Support Director
Washington State Board for Community and Technical Colleges
dbundy at sbctc.edu<mailto:dbundy at sbctc.edu> * c: 360-619-8960 o: 360-704-1028 * sbctc.edu
________________________________
From: Johnathan Rider <jrider at sbctc.edu<mailto:jrider at sbctc.edu>>
Sent: Monday, July 3, 2023 11:36:02 AM
To: Ray Gartner <rgartner at sbctc.edu<mailto:rgartner at sbctc.edu>>; Dani Bundy <dbundy at sbctc.edu<mailto:dbundy at sbctc.edu>>; Teri Sexton <tsexton at sbctc.edu<mailto:tsexton at sbctc.edu>>
Cc: Grant Rodeheaver <grodeheaver at sbctc.edu<mailto:grodeheaver at sbctc.edu>>; Server Team <serverteam at sbctc.edu<mailto:serverteam at sbctc.edu>>
Subject: Production Axway Down

We are currently working through some issues on the production axway server. It's sending and receiving some files but not all, and it's slower than normal. We have a ticket open with support and are waiting to hear back from them. In the meantime, we are researching and troubleshooting things on our own.

Please feel free to forward this to your teams.

Thanks,


[Title: SBCTC logo - Description: Compass]Johnathan Rider

Infrastructure Services Director

WA State Board for Community and Technical Colleges

* 360.704.4391 | [cid:ed483039-fef1-47c1-bc8d-bf9643d033b1]  sbctc.edu





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