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<p class="MsoNormal">If the users do not have a student security role and are logged in to PeopleSoft as an employee they will receive an error. The work around to this is to have the user use a browser where they are not logged into PeopleSoft, to use an incognito
window of a browser, or to assign the user the student security role. This is a know issue that we are actively working on getting resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Looking at the URL that is coded for the red button it is using the vanity URL as the base url. You should try using this URL to go directly to your class search:
<a href="https://csprd.ctclink.us/psp/csprd/EMPLOYEE/SA/s/WEBLIB_HCX_CM.H_CLASS_SEARCH.FieldFormula.IScript_Main?institution=WA120">
https://csprd.ctclink.us/psp/csprd/EMPLOYEE/SA/s/WEBLIB_HCX_CM.H_CLASS_SEARCH.FieldFormula.IScript_Main?institution=WA120</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">- Drake<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> ctcLink-Mobile <ctclink-mobile-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Carrie Powell via ctcLink-Mobile<br>
<b>Sent:</b> Tuesday, November 9, 2021 8:29 AM<br>
<b>To:</b> ctclink-mobile@lists.ctc.edu<br>
<b>Cc:</b> Frances Mayfield <frances.mayfield@centralia.edu><br>
<b>Subject:</b> [ctcLink-Mobile] Two users reporting errors when attempting to access HCX Class Schedule from college webpage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Drake et al, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Centralia’s webmaster has received two reports of users getting errors when attempting to access the HCX Class Schedule from the college webpage link.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just wondering if anyone else is getting reports from users about error messages with the HCX link right now?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As we have tested on multiple devices/browsers and cannot yet replicate this, we are asking the users to provide a screenshot of the error message.
<o:p></o:p></p>
<p class="MsoNormal">In the meantime, this is what our webmaster said: <o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:1.0in"><i><span style="font-size:12.0pt">On the class schedule page (<a href="https://www.centralia.edu/pathways/schedule.aspx">https://www.centralia.edu/pathways/schedule.aspx</a>), if you click the big red button it
connects to this page: <a href="https://csprd.ctclink.us/psc/csprd/EMPLOYEE/SA/s/WEBLIB_HCX_GN.H_SPRINGBOARD.FieldFormula.IScript_Main?institution=WA120&">
https://csprd.ctclink.us/psc/csprd/EMPLOYEE/SA/s/WEBLIB_HCX_GN.H_SPRINGBOARD.FieldFormula.IScript_Main?institution=WA120&</a>.
<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:1.0in"><i><span style="font-size:12.0pt">Two people said they clicked it and got an error code. Even when I emailed them the direct link, they got an error code. I don’t get an error code. One of the people was using
MS Edge as their browser. I don’t know what the other person was using.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal">We will submit a ticket as soon as we have something more concrete to report.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:11.55pt"><b><span style="font-size:12.0pt;color:#2F5496">Carrie Powell<br>
</span></b><span style="font-size:10.0pt;color:#1F3864">ctcLink Project Director</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:10.0pt;color:#1F3864">600 Centralia College Blvd </span><span style="font-size:10.0pt;color:#FFC000">| </span><span style="font-size:10.0pt;color:#1F3864">WSC 209 </span><span style="font-size:10.0pt;color:#FFC000"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:10.0pt;color:#1F3864">Centralia, WA 98531 </span><span style="font-size:10.0pt;color:#FFC000"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:10.0pt;color:#1F3864">360-623-8581 office<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:10.0pt;color:#1F3864">360-261-4840 mobile<br>
<a href="http://www.centralia.edu">www.centralia.edu</a></span><o:p></o:p></p>
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