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<b>This work is now complete. </b></div>
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Some services may experience intermittent outages or slowdowns over the weekend while SBCTC teams validate and test servers and connections.</div>
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If you have any questions or concerns, please do not hesitate to contact me directly.</div>
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Thank you,</div>
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Johnathan Rider</div>
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SBCTC Infrastructure Services Director</div>
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Washington State Board for Community and Technical Colleges</div>
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jrider@sbctc.edu• o: 360-704-4391 • SBCTC.edu/IT Division</div>
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<b>From:</b> SBCTC-IT Mail <itmail@sbctc.edu><br>
<b>Sent:</b> Friday, August 23, 2024 8:23 AM<br>
<b>Subject:</b> REMINDER | IMPORTANT NOTICE: System Server Downtime, Friday, Aug. 23, 2024, noon to 8 p.m.</div>
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<span style="font-family: Aptos, sans-serif;">REMINDER: This work begins at noon today.</span></p>
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<span style="font-family: Calibri, sans-serif;"><b>From:</b> SBCTC-IT Mail <itmail@sbctc.edu><br>
<b>Sent:</b> Monday, August 19, 2024 4:31 PM<br>
<b>Subject:</b> IMPORTANT NOTICE: System Server Downtime, Friday, Aug. 23, 2024, noon to 8 p.m.<br>
<b>Importance:</b> High</span></p>
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<h1 style="margin: 0in 0in 6pt; font-family: "Franklin Gothic Medium", sans-serif; font-size: 16pt; font-weight: normal; color: rgb(15, 71, 97);">
SBCTC-ITD Memorandum</h1>
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Date: August 19, 2024</p>
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From: Johnathan Rider, SBCTC Infrastructure Services Director</p>
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To: SBCTC All Staff, systemwide listservs</p>
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Subj: IMPORTANT NOTICE: System Server Downtime, Friday, Aug. 23, 2024, noon to 8 p.m.</p>
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Dear SBCTC and college system colleagues:</p>
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As part of the final move to the new SBCTC offices, the physical server hardware is moving from the Quince Street office to the State Data Center (SDC) in our new facility.</p>
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This will impact several commonly used online applications and services, so your attention is requested.</p>
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<i>Please ensure impacted students and staff are aware of this downtime.</i></p>
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Downtime Details</h2>
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Friday, Aug. 23, 2023, 12 p.m. to 8 p.m.</p>
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The downtime will last approximately eight hours, with every effort made to minimize the duration.</p>
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Impacted Applications</h2>
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During this period, all services hosted on the affected servers will be offline and unavailable. </p>
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The following college-, public-, and student-facing services and web applications will be unavailable during the server move.</p>
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Mailman Lists (Listservs) – sent messages will be delayed</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
metaLink</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
<span style="font-family: Aptos, sans-serif; color: rgb(70, 120, 134);"><u><a href="https://obis.sbctc.edu/login.aspx" id="OWA16bf56b5-4aad-951f-5eb0-63e0a29c3fc5" class="OWAAutoLink" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">Online Budget
and Invoicing System (OBIS)</a></u></span> </li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
<span style="font-family: Aptos, sans-serif; color: rgb(70, 120, 134);"><u><a href="https://ogms.sbctc.edu/" id="OWA8329f31d-6560-141e-9b5c-1f54c0835e64" class="OWAAutoLink" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">Online Grant Management
System (OGMS)</a></u></span></li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
QARS</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
SBCTC Budget Reports</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
SBCTC Internal Report Manager</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
<span style="font-family: Aptos, sans-serif; color: rgb(70, 120, 134);"><u><a href="https://www.sbctc.edu/" id="OWA1dd49522-0aa6-f4d0-3743-fa5d3f796b98" class="OWAAutoLink" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">SBCTC.edu website</a></u></span></li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
SBCTC SharePoint sites</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
<span style="font-family: Aptos, sans-serif; color: rgb(70, 120, 134);"><u><a href="https://www.ctesers.org/Home" id="OWA49f676a8-cdbb-fac8-982b-8500ff560f64" class="OWAAutoLink" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">Statewide Enrollment
and Reporting System (SERS)</a></u></span></li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
Tickler</li></ul>
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<i>SBCTC staff only</i></h3>
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Colleges won’t experience downtime, but SBCTC researchers will not have access to the following:</p>
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DataLink</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
Data Warehouse</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
Tableau dashboards</li></ul>
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What is not impacted?</h2>
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ctcLink</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
CampusCE</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
Canvas</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
LACES</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
LegacyLink</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in;">
Legacy Transcript</li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in 0in 6pt;">
<span style="font-family: Aptos, sans-serif;">Online Admissions Application Portal (OAAP)</span></li></ul>
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Post-Downtime</h2>
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Once the migration is complete, we will notify the college system. We expect this to be a seamless transition for the colleges and all services to be fully operational post-migration.</p>
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IP addresses for all servers will change, so certain SBCTC teams (e.g., Application Services, Data Services, Research, ctcLink) will want to test queries, reports, and processes to ensure connectivity.</p>
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I appreciate your understanding and cooperation as we work to move our infrastructure to the new location.</p>
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If you have any questions or concerns, please do not hesitate to contact me directly.</p>
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Thank you,</p>
<p style="margin: 0in; font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt;">
<img alt="Title: SBCTC logo - Description: Compass" width="46" height="87" style="width: 0.4861in; height: 0.9097in; margin-top: 0px; margin-bottom: 0px; float: left;" data-outlook-trace="F:1|T:1" src="cid:image002.png@01DAF535.C5A297D0">Johnathan Rider</p>
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SBCTC Infrastructure Services Director</p>
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Washington State Board for Community and Technical Colleges</p>
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<span style="color: rgb(70, 120, 134);"><u><a href="mailto:jrider@sbctc.edu" id="OWA021f5dac-872e-700c-3036-8881273d9958" class="OWAAutoLink" style="color: rgb(70, 120, 134); margin-top: 0px; margin-bottom: 0px;">jrider@sbctc.edu</a></u></span>• o: 360-704-4391
• <span style="font-family: Aptos, sans-serif; color: rgb(70, 120, 134);"><u><a href="https://www.sbctc.edu/colleges-staff/it-support/" id="OWA58489e46-2a46-6f42-ff32-0609c2d84a25" class="OWAAutoLink" data-auth="NotApplicable" style="color: rgb(70, 120, 134); margin-top: 0px; margin-bottom: 0px;">SBCTC.edu/IT
Division</a></u></span></p>
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<span style="font-size: 10pt;"><b>Please DO NOT REPLY to SBCTC-IT Mail regarding this e-mail</b>. SBCTC-IT Mail is an unmonitored mailbox, and your message will not be received. </span></li><li style="font-family: "Franklin Gothic Book", sans-serif; font-size: 11pt; margin: 0in 0in 6pt;">
<span style="font-size: 10pt;">Message Received Only Once When Sent to Multiple Mail Lists: A message sent to multiple lists is received only once by members using Microsoft Exchange Server and MS-Outlook. For example, if a systemwide message is sent to 30
lists, and you are a member of 10 of those lists, you will receive the message only once rather than 10 times. </span></li></ul>
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