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<h1>SBCTC-ITD Memorandum<o:p></o:p></h1>
<p class="MsoNormal">Date: August 19, 2024<o:p></o:p></p>
<p class="MsoNormal">From: Johnathan Rider, SBCTC Infrastructure Services Director<o:p></o:p></p>
<p class="MsoNormal">To: SBCTC All Staff, systemwide listservs<o:p></o:p></p>
<p class="MsoNormal">Subj: IMPORTANT NOTICE: System Server Downtime, Friday, Aug. 23, 2024, noon to 8 p.m.<o:p></o:p></p>
<p class="MsoNormal" style="margin-top:12.0pt">Dear SBCTC and college system colleagues:<o:p></o:p></p>
<p class="MsoNormal">As part of the final move to the new SBCTC offices, the physical server hardware is moving from the Quince Street office to the State Data Center (SDC) in our new facility.<o:p></o:p></p>
<p class="MsoNormal">This will impact several commonly used online applications and services, so your attention is requested.
<o:p></o:p></p>
<p class="MsoNormal"><i>Please ensure impacted students and staff are aware of this downtime.<o:p></o:p></i></p>
<h2>Downtime Details<o:p></o:p></h2>
<p class="MsoNormal">Friday, Aug. 23, 2023, 12 p.m. to 8 p.m.<o:p></o:p></p>
<p class="MsoNormal">The downtime will last approximately eight hours, with every effort made to minimize the duration.
<o:p></o:p></p>
<h2>Impacted Applications<o:p></o:p></h2>
<p class="MsoNormal">During this period, all services hosted on the affected servers will be offline and unavailable. <o:p></o:p></p>
<p class="MsoNormal">The following college-, public-, and student-facing services and web applications will be unavailable during the server move.
<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
Mailman Lists (Listservs) – sent messages will be delayed<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
metaLink<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
<a href="https://obis.sbctc.edu/login.aspx" target="_blank"><span style="font-family:"Aptos",sans-serif">Online Budget and Invoicing System (OBIS)</span></a> <o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
<a href="https://ogms.sbctc.edu/"><span style="font-family:"Aptos",sans-serif">Online Grant Management System (OGMS)</span></a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
QARS<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
SBCTC Budget Reports<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
SBCTC Internal Report Manager<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
<a href="https://www.sbctc.edu/"><span style="font-family:"Aptos",sans-serif">SBCTC.edu website</span></a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
SBCTC SharePoint sites<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
<a href="https://www.ctesers.org/Home"><span style="font-family:"Aptos",sans-serif">Statewide Enrollment and Reporting System (SERS)</span></a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l5 level1 lfo7">
Tickler<o:p></o:p></li></ul>
<h3>SBCTC staff only<o:p></o:p></h3>
<p class="MsoNormal">Colleges won’t experience downtime, but SBCTC researchers will not have access to the following:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
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DataLink<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l2 level1 lfo6">
Data Warehouse<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l2 level1 lfo6">
Tableau dashboards<o:p></o:p></li></ul>
<h2>What is not impacted?<o:p></o:p></h2>
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<li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l1 level1 lfo5">
ctcLink<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l1 level1 lfo5">
CampusCE<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l1 level1 lfo5">
Canvas<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l1 level1 lfo5">
LACES<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l1 level1 lfo5">
LegacyLink<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l1 level1 lfo5">
Legacy Transcript<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo5"><span style="font-family:"Aptos",sans-serif">Online Admissions Application Portal (OAAP)<o:p></o:p></span></li></ul>
<h2>Post-Downtime<o:p></o:p></h2>
<p class="MsoNormal">Once the migration is complete, we will notify the college system. We expect this to be a seamless transition for the colleges and all services to be fully operational post-migration.<o:p></o:p></p>
<p class="MsoNormal">IP addresses for all servers will change, so certain SBCTC teams (e.g., Application Services, Data Services, Research, ctcLink) will want to test queries, reports, and processes to ensure connectivity.<o:p></o:p></p>
<p class="MsoNormal">I appreciate your understanding and cooperation as we work to move our infrastructure to the new location.
<o:p></o:p></p>
<p class="MsoNormal">If you have any questions or concerns, please do not hesitate to contact me directly.<o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
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</v:shapetype><v:shape id="Picture_x0020_3" o:spid="_x0000_s1026" type="#_x0000_t75" alt="Title: SBCTC logo - Description: Compass" style='position:absolute;margin-left:0;margin-top:853.3pt;width:35pt;height:65.55pt;z-index:251658240;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:margin;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
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</v:shape><![endif]--><![if !vml]><img width="47" height="87" style="width:.4861in;height:.9097in" src="cid:image003.png@01DAF255.23C92E20" align="left" hspace="12" alt="Title: SBCTC logo - Description: Compass" v:shapes="Picture_x0020_3"><![endif]>Johnathan Rider<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in">SBCTC Infrastructure Services Director<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in">Washington State Board for Community and Technical Colleges<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in"><a href="mailto:jrider@sbctc.edu">jrider@sbctc.edu</a>• o: 360-704-4391 •
<a href="https://www.sbctc.edu/colleges-staff/it-support/"><span style="font-family:"Aptos",sans-serif">SBCTC.edu/IT Division</span></a><o:p></o:p></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo8"><b><span style="font-size:10.0pt">Please DO NOT REPLY to SBCTC-IT Mail regarding this e-mail</span></b><span style="font-size:10.0pt">. SBCTC-IT Mail is an unmonitored mailbox, and
your message will not be received. <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo8"><span style="font-size:10.0pt">Message Received Only Once When Sent to Multiple Mail Lists: A message sent to multiple lists is received only once by members using Microsoft Exchange
Server and MS-Outlook. For example, if a systemwide message is sent to 30 lists, and you are a member of 10 of those lists, you will receive the message only once rather than 10 times. <o:p></o:p></span></li></ul>
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