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<p class="MsoNormal">Where do I get these BIOS updates from? I would like to update my laptops before handing them out this coming quarter but all that’s listed on the website is 3.03. Are we able to get notified as new updates come out somehow?<o:p></o:p></p>
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<p class="MsoNormal">Thank you,<br>
<br>
Brandon Henness<br>
IT Customer Support<br>
Grays Harbor College<br>
Stafford Creek Corrections Center<br>
191 Constantine Way<br>
Aberdeen, WA 98520<o:p></o:p></p>
<p class="MsoNormal">(360) 537-2018<br>
<a href="mailto:brandon.henness@ghc.edu"><span style="color:#0563C1">brandon.henness@ghc.edu</span></a><o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:Brandon.henness@doc1.wa.gov"><span style="color:#0563C1">Brandon.henness@doc1.wa.gov</span></a><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Corrections_Edu_IT <corrections_edu_it-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Andy Duckworth via Corrections_Edu_IT<br>
<b>Sent:</b> Friday, March 29, 2024 7:29 AM<br>
<b>To:</b> corrections_edu_IT@lists.ctc.edu<br>
<b>Cc:</b> John Michel <jmichel@sbctc.edu><br>
<b>Subject:</b> [corrections_edu_it] [SPAM] Fw: Secure book 6 docking station not connecting USB 3.0<o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;color:black">External Email</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Good Morning Everyone!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Just wanted to forward a thread about USB 3.0 functionality in the Gen3 BIOS 3.11. Jeremy and team at Justice Tech are working on an update to resolve this.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Thanks Mike for bringing this up and troubleshooting with Jeremy!<o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;color:black">Andy Duckworth (he|him)</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Technology Innovation Officer</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">w (360) 704-4311 c (253) 318-7586</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://outlook.office.com/bookwithme/user/a19387ebdf9440c3a7d1ee06ca22cc62@sbctc.edu?anonymous&ep=signature"><span style="text-decoration:none"><img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_1" src="cid:image001.png@01DA81C5.91A1C750"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#0078D4"><a href="https://outlook.office.com/bookwithme/user/a19387ebdf9440c3a7d1ee06ca22cc62@sbctc.edu?anonymous&ep=signature"><span style="color:#0078D4;text-decoration:none">Book time to meet with me</span></a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jeremy Schwartz <<a href="mailto:jeremy@justicetechsolutions.com">jeremy@justicetechsolutions.com</a>><br>
<b>Sent:</b> Thursday, March 28, 2024 2:32 PM<br>
<b>To:</b> Michael Huse <<a href="mailto:michael.huse@wwcc.edu">michael.huse@wwcc.edu</a>><br>
<b>Cc:</b> Andy Duckworth <<a href="mailto:aduckworth@sbctc.edu">aduckworth@sbctc.edu</a>>; Raymond Pulsipher <<a href="mailto:rpulsipher@sbctc.edu">rpulsipher@sbctc.edu</a>><br>
<b>Subject:</b> Re: Secure book 6 docking station not connecting USB 3.0</span> <o:p>
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<p class="MsoNormal" align="center" style="text-align:center;background:white"><b><span style="color:#C00000">[Sent from outside SBCTC]
</span></b><span style="color:#C00000"><o:p></o:p></span></p>
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<p class="MsoNormal">Ok we will get you out a BIOS update for this. Sorry about that. <br clear="all">
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<p class="MsoNormal">Sent from my mobile <o:p></o:p></p>
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<p class="MsoNormal">On Thu, Mar 28, 2024 at 2:27 PM Michael Huse <<a href="mailto:michael.huse@wwcc.edu">michael.huse@wwcc.edu</a>> wrote:<o:p></o:p></p>
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<p class="xmsonormal"><span style="color:#1F497D">Here is what I show</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Jeremy Schwartz <<a href="mailto:jeremy@justicetechsolutions.com" target="_blank">jeremy@justicetechsolutions.com</a>>
<br>
<b>Sent:</b> Thursday, March 28, 2024 1:56 PM<br>
<b>To:</b> Michael Huse <<a href="mailto:michael.huse@wwcc.edu" target="_blank">michael.huse@wwcc.edu</a>><br>
<b>Cc:</b> Andy Duckworth <<a href="mailto:aduckworth@sbctc.edu" target="_blank">aduckworth@sbctc.edu</a>>;
<a href="mailto:rpulsipher@sbctc.edu" target="_blank">rpulsipher@sbctc.edu</a><br>
<b>Subject:</b> Re: Secure book 6 docking station not connecting USB 3.0<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="background:#FFC000"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email did NOT originate from WWCC. Do not click links or open attachments unless you validate the sender and know the content
is safe. If you are unsure, contact the Help Desk at 509.527.4357 or email <a href="mailto:support@wwcc.edu" target="_blank">
support@wwcc.edu</a> </span><o:p></o:p></p>
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<p class="xmsonormal">Hi Mike,<o:p></o:p></p>
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<p class="xmsonormal">Do you have this option in BIOS you can try to re-enable and test USB 3.0? <o:p></o:p></p>
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<p class="xmsonormal">Sent from my mobile <o:p></o:p></p>
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<p class="xmsonormal">On Thu, Mar 28, 2024 at 1:39 PM Jeremy Schwartz <<a href="mailto:jeremy@justicetechsolutions.com" target="_blank">jeremy@justicetechsolutions.com</a>> wrote:<o:p></o:p></p>
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<p class="xmsonormal">Hi Mike,<o:p></o:p></p>
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<p class="xmsonormal">Let me look into the USB thing. We may have ticked an incorrect setting for USB 3.0 along the way. <o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">The trackpad BIOS option unfortunately doesn’t have a great solution. At the BIOS level it’s on or off, and with it on, certain functions do become unavailable as you point out. The general consensus is still better to leave it on and
lose the functionality, but we want to get to a better place still. There may be use cases where having the feature on prevents mandatory functions though so the option is there in BIOS now. We’re actively looking into this and will update you when we have
something. <o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal">Best,<o:p></o:p></p>
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<p class="xmsonormal">Jeremy <br clear="all">
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<o:p></o:p></p>
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<p class="xmsonormal">Sent from my mobile <o:p></o:p></p>
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<p class="xmsonormal">On Thu, Mar 28, 2024 at 1:32 PM Michael Huse <<a href="mailto:michael.huse@wwcc.edu" target="_blank">michael.huse@wwcc.edu</a>> wrote:<o:p></o:p></p>
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<p class="xmsonormal">Hi Jeremy,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I have updated the BIOS of our original Secure Book 6 laptops and several newly received laptops with the new BIOS (3.11) and I went to start imaging them. My imaging drive is only connecting USB 2.0. I looked in the BIOS to see if there
is a setting to enable USB 3.0 and could not find any. I did see an option to enable/disable USB 2.0/Ethernet on the docking station. I have an image for Digital Design that is over 200GB. Before the update I could image the laptop in about 45-50 min. After
the update it took over 2 hours to image. Even after the image has been installed every time I attach my USB 3.0 drive it connects at the slower USB 2.0. I checked a laptop that we got recently (had BIOS 3.03 when shipped) and it would connect at USB 3.0.
But after the update to 3.11 it would not connect at USB 3.0<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Also a couple of observations. The setting to disable the touchpad when using the keyboard is a nice option as I have heard of complaints of the curser moving while typing. But it needs to be modified a little. Right click a file and try
to hold down shift to delete it without the file going to the recycle bin does not work. As the touchpad gets disabled while you hold down shift so you cannot click the delete option. Also if you try to select multiple files with the shift or ctrl key you
get the same issue of not being able to click the other folders.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mike<o:p></o:p></p>
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