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FYI...Securebook 6 Windows driver information for your images. Should hopefully solve Brandon's issue.</div>
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<p style="direction: ltr; margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Andy Duckworth (he|him)</span></p>
<p style="direction: ltr; margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Technology Innovation Officer</span></p>
<p style="direction: ltr; margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">w (360) 704-4311 c (253) 318-7586</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Jeremy Schwartz <jeremy@justicetechsolutions.com><br>
<b>Sent:</b> Monday, March 25, 2024 10:50 AM<br>
<b>To:</b> John Michel <jmichel@sbctc.edu><br>
<b>Cc:</b> Andy Duckworth <aduckworth@sbctc.edu>; Raymond Pulsipher <rpulsipher@sbctc.edu><br>
<b>Subject:</b> Re: FW: GEN 3 BIOs pasword SCCC issue</font>
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<center>[Sent from outside SBCTC] </b></center>
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<div dir="ltr">Hi team,
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<div>We're working on some machines Brandon sent us back. The driver installation in the machines is a little hit-and-miss. Currently, two devices show up as needing new drivers, one of which is the important graphics driver. Is everyone using one master image?
We don't have USB access on the laptops to install the drivers here, but we would love to make sure the master image has everything it needs. The drivers are in the bottom right here: <a href="https://justicetechsolutions.com/collections/frontpage/products/securebook-6">https://justicetechsolutions.com/collections/frontpage/products/securebook-6</a></div>
<div><img alt="image.png" width="310" height="562" data-outlook-trace="F:1|T:1" src="cid:ii_lu78uti93"><br>
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<div>Thanks,<br>
Jeremy</div>
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<div dir="ltr" class="x_gmail_attr">On Tue, Mar 12, 2024 at 1:26 PM John Michel <<a href="mailto:jmichel@sbctc.edu">jmichel@sbctc.edu</a>> wrote:<br>
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<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Update from Brandon below,<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><u></u><img width="60" height="113" align="left" hspace="12" alt="Title: SBCTC logo - Description: Compass" style="width:0.625in; height:1.177in" data-outlook-trace="F:1|T:1" src="cid:ii_18e76ba1cef692e332"><u></u><span style="font-size:11pt; font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)"><u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">John Michel<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">Senior Support Engineer / Corrections Education</span><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)"><u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Washington State Board for Community and Technical Colleges<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><a href="mailto:jmichel@sbctc.edu" target="_blank"><span style="color:rgb(70,120,134)">jmichel@sbctc.edu</span></a> • c: 253-549-1974<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; color:rgb(0,55,100)"><a href="https://www.sbctc.edu/" target="_blank"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(70,120,134)">sbctc.edu</span></a></span><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><u></u><u></u></span></p>
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<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11pt; font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt; font-family:Calibri,sans-serif"> Henness, Brandon J. 'GHC' (DOC) <<a href="mailto:brandon.henness@doc1.wa.gov" target="_blank">brandon.henness@doc1.wa.gov</a>>
<br>
<b>Sent:</b> Tuesday, March 12, 2024 1:20 PM<br>
<b>To:</b> John Michel <<a href="mailto:jmichel@sbctc.edu" target="_blank">jmichel@sbctc.edu</a>><br>
<b>Cc:</b> Andy Duckworth <<a href="mailto:aduckworth@sbctc.edu" target="_blank">aduckworth@sbctc.edu</a>>; Raymond Pulsipher <<a href="mailto:rpulsipher@sbctc.edu" target="_blank">rpulsipher@sbctc.edu</a>><br>
<b>Subject:</b> RE: GEN 3 BIOs pasword SCCC issue<u></u><u></u></span></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<b><span style="color:rgb(192,0,0)">[Sent from outside SBCTC] </span></b><span style="color:rgb(192,0,0)"><u></u><u></u></span></p>
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<p class="x_MsoNormal" style="margin-bottom:12pt"><span style="font-size:11pt; font-family:Calibri,sans-serif">Thanks John here is what I found out:<b><br>
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Invalid BIOS Password Issue:</b><br>
Thanks for your help, Jeremy.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">I tried an external keyboard on the bricked laptop and was able to get into the BIOS. I also did some additional testing and was able to get into the BIOS without the external
keyboard by toggling numlock on and off before entering the password.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">I also found out that it’s not related to the fast boot setting. I was also able to reproduce the issue by going into the BIOS and then turning numlock on with the numlock key.
Then saved and exited the BIOS. After the computer restarts and you enter the BIOS password again you will have the “invalid password” issue. Toggling numlock on and off then fixes the issue. The reason booting into windows also fixed this issue was because
when windows starts up it automatically turned numlock off.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">There must be a bug in the BIOS. It’s almost like the numlock is enabled and disabled at the same time. I think visually the numlock is disabled because when you’re typing the
password the blue numlock keys respond as normal keys like they should, but on the back side I think the BIOS thinks numlock is enabled. As soon as you cycle numlock on and off they become in sync again and then you can enter the password like normal.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">Since we figured out the issue, I’ll keep the laptop. Unless he still needs it back for testing. But he should be able to reproduce the issue with the information I’ve provided.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><b><span style="font-size:11pt; font-family:Calibri,sans-serif">Trackpad Lockout Feature:<u></u><u></u></span></b></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">Also, about the trackpad lockout feature. If possible, maybe make 3 options for the feature in the BIOS; “auto”, “disabled”, and “toggle”/”manual”.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">“auto” would function as it does currently, automatically disabling the trackpad while typing. Maybe even make this feature exclude keys like “ctrl”, “shift”, “win”, and “alt”.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">“disabled” would disable the feature.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">“toggle”/”manual”, the third option would change the secondary display button that is on the F4 key into a hotkey for disabling and enabling the trackpad. This button is currently
useless for us because we don’t have any way of connecting a secondary display. And if we did you could just use the “display settings” desktop right click menu option. Plus, the key kind of looks like a track pad anyway and when the feature is set to “auto”
or “disabled” it would still function as it does currently.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">Just an idea!<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">Thank you,<br>
<br>
Brandon Henness<br>
IT Customer Support<br>
Grays Harbor College<br>
Stafford Creek Corrections Center<br>
191 Constantine Way<br>
Aberdeen, WA 98520<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif">(360) 537-2018<br>
<a href="mailto:brandon.henness@ghc.edu" target="_blank"><span style="color:rgb(5,99,193)">brandon.henness@ghc.edu</span></a><u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><a href="mailto:Brandon.henness@doc1.wa.gov" target="_blank"><span style="color:rgb(5,99,193)">Brandon.henness@doc1.wa.gov</span></a><u></u><u></u></span></p>
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<p class="x_MsoNormal"><span style="font-size:11pt; font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11pt; font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt; font-family:Calibri,sans-serif"> John Michel <<a href="mailto:jmichel@sbctc.edu" target="_blank">jmichel@sbctc.edu</a>>
<br>
<b>Sent:</b> Tuesday, March 12, 2024 10:38 AM<br>
<b>To:</b> Henness, Brandon J. 'GHC' (DOC) <<a href="mailto:brandon.henness@doc1.wa.gov" target="_blank">brandon.henness@doc1.wa.gov</a>><br>
<b>Cc:</b> Andy Duckworth <<a href="mailto:aduckworth@sbctc.edu" target="_blank">aduckworth@sbctc.edu</a>>; Raymond Pulsipher <<a href="mailto:rpulsipher@sbctc.edu" target="_blank">rpulsipher@sbctc.edu</a>><br>
<b>Subject:</b> FW: GEN 3 BIOs pasword SCCC issue<u></u><u></u></span></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p align="center" style="text-align:center"><span style="color:black">External Email<u></u><u></u></span></p>
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<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Jeremy’s response to the BIOs issue.
<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">He would like to get the bricked laptop if possible and is wondering if you tried using an external keyboard.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><u></u><img width="60" height="113" align="left" hspace="12" alt="Title: SBCTC logo - Description: Compass" style="width:0.625in; height:1.177in" data-outlook-trace="F:1|T:1" src="cid:ii_18e76ba1cef855d353"><u></u><span style="font-size:11pt; font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)"><u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">John Michel<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">Senior Support Engineer / Corrections Education<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Washington State Board for Community and Technical Colleges<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><a href="mailto:jmichel@sbctc.edu" target="_blank"><span style="color:rgb(70,120,134)">jmichel@sbctc.edu</span></a> • c: 253-549-1974<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:11pt; color:rgb(0,55,100)"><a href="https://www.sbctc.edu/" target="_blank"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(70,120,134)">sbctc.edu</span></a></span><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><u></u><u></u></span></p>
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<p class="x_MsoNormal"><span style="font-size:11pt; font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11pt; font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt; font-family:Calibri,sans-serif"> Jeremy Schwartz <<a href="mailto:jeremy@justicetechsolutions.com" target="_blank">jeremy@justicetechsolutions.com</a>>
<br>
<b>Sent:</b> Tuesday, March 12, 2024 10:29 AM<br>
<b>To:</b> John Michel <<a href="mailto:jmichel@sbctc.edu" target="_blank">jmichel@sbctc.edu</a>><br>
<b>Cc:</b> Andy Duckworth <<a href="mailto:aduckworth@sbctc.edu" target="_blank">aduckworth@sbctc.edu</a>>; Raymond Pulsipher <<a href="mailto:rpulsipher@sbctc.edu" target="_blank">rpulsipher@sbctc.edu</a>><br>
<b>Subject:</b> Re: GEN 3 BIOs pasword SCCC issue<u></u><u></u></span></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<b><span style="color:rgb(192,0,0)">[Sent from outside SBCTC] </span></b><span style="color:rgb(192,0,0)"><u></u><u></u></span></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">Thanks, John. That's the first report I've heard like this, but I'm not sure about anyone else using "fast boot" - I will attempt to replicate it here. Next time it happens, can Brandon confirm if entering the password via an external
keyboard also does not work? <u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">I'm wondering if it has something like Num Lk or other setting that's being carried over from Windows to the Keyboard, the fact that restarting Windows seems to fix the issue is curious to me. Can we get the "bricked" laptop sent back
to us?<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">In the next iteration of the BIOS there is now a button to turn off the feature which disabled the trackpad while typing.<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">Best,<br>
jeremy<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">On Tue, Mar 12, 2024 at 10:25<span style="font-family:Arial,sans-serif"> </span>AM John Michel <<a href="mailto:jmichel@sbctc.edu" target="_blank">jmichel@sbctc.edu</a>> wrote:<u></u><u></u></p>
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<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Good morning, Jeremy,</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Brandon from SCCC has reached out with another issue that he has been experiencing with the GEN 3 BIOs.</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">From Brandon: “Another issue I’m having is sometimes the Securebook 6 laptop’s BIOS password doesn’t work, it says “invalid password” even though I’m entering
the correct password and have never changed the password. The only way I’ve been able to fix this is by booting into windows and then clicking the restart button in windows. Then after the computer restarts the BIOS password works perfectly fine. I have a
computer that is bricked because of this. The computer is failing to boot into windows, and I can’t install a new copy of windows on it because it’s saying the BIOS password is invalid when trying to enter the boot menu.
</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">My only guess as to why this is happening is due to enabling fast boot. But I don’t know for sure if this was the cause because I don’t know how to reliably
reproduce the problem.”</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Note, the first issue was regarding the keyboard\trackpad update in 3.03. It is my understanding that you are working on a solution to this issue and will
provide a future update with a fix, so I didn’t include it here.</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Let me know if you have any questions and I can pass them along to Brandon.</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"> </span><u></u><u></u></p>
<p class="x_MsoNormal"><u></u><img width="60" height="113" align="left" hspace="12" alt="Title: SBCTC logo - Description: Compass" style="width:0.625in; height:1.177in" data-outlook-trace="F:1|T:1" src="cid:ii_18e76ba1cee7745b41"><u></u><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">John
Michel</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Medium",sans-serif; color:rgb(0,55,100)">Senior Support Engineer / Corrections Education</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)">Washington State Board for Community and Technical Colleges</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:rgb(0,55,100)"><a href="mailto:jmichel@sbctc.edu" target="_blank">jmichel@sbctc.edu</a> • c: 253-549-1974</span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="color:rgb(0,55,100)"><a href="https://www.sbctc.edu/" target="_blank"><span style="font-family:"Franklin Gothic Book",sans-serif">sbctc.edu</span></a></span><u></u><u></u></p>
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<p class="x_MsoNormal"><a href="https://www.youtube.com/watch?v=RWgdL9mIkJY" target="_blank">Watch
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<p class="x_MsoNormal">(m) 310.988.9600<u></u><u></u></p>
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