[corrections_edu_it] [SPAM] Fw: Secure book 6 docking station not connecting USB 3.0

[Andy Duckworth]

Good Morning Everyone!

Just wanted to forward a thread about USB 3.0 functionality in the Gen3 BIOS 3.11. Jeremy and team at Justice Tech are working on an update to resolve this.

Thanks Mike for bringing this up and troubleshooting with Jeremy!


Andy Duckworth (he|him)

Technology Innovation Officer

w (360) 704-4311 c (253) 318-7586

[cid:459fb322-429d-4ac8-a919-bde9dc64713a]<https://outlook.office.com/bookwithme/user/a19387ebdf9440c3a7d1ee06ca22cc62@sbctc.edu?anonymous&ep=signature>                Book time to meet with me<https://outlook.office.com/bookwithme/user/a19387ebdf9440c3a7d1ee06ca22cc62@sbctc.edu?anonymous&ep=signature>
________________________________
From: Jeremy Schwartz <jeremy at justicetechsolutions.com>
Sent: Thursday, March 28, 2024 2:32 PM
To: Michael Huse <michael.huse at wwcc.edu>
Cc: Andy Duckworth <aduckworth at sbctc.edu>; Raymond Pulsipher <rpulsipher at sbctc.edu>
Subject: Re: Secure book 6 docking station not connecting USB 3.0

[Sent from outside SBCTC]

Ok we will get you out a BIOS update for this. Sorry about that.

Sent from my mobile


On Thu, Mar 28, 2024 at 2:27 PM Michael Huse <michael.huse at wwcc.edu<mailto:michael.huse at wwcc.edu>> wrote:

Here is what I show





From: Jeremy Schwartz <jeremy at justicetechsolutions.com<mailto:jeremy at justicetechsolutions.com>>
Sent: Thursday, March 28, 2024 1:56 PM
To: Michael Huse <michael.huse at wwcc.edu<mailto:michael.huse at wwcc.edu>>
Cc: Andy Duckworth <aduckworth at sbctc.edu<mailto:aduckworth at sbctc.edu>>; rpulsipher at sbctc.edu<mailto:rpulsipher at sbctc.edu>
Subject: Re: Secure book 6 docking station not connecting USB 3.0



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Hi Mike,



Do you have this option in BIOS you can try to re-enable and test USB 3.0?



[cid:ii_18e86fa951f4cd34f0f1]




Sent from my mobile





On Thu, Mar 28, 2024 at 1:39 PM Jeremy Schwartz <jeremy at justicetechsolutions.com<mailto:jeremy at justicetechsolutions.com>> wrote:

Hi Mike,



Let me look into the USB thing. We may have ticked an incorrect setting for USB 3.0 along the way.



The trackpad BIOS option unfortunately doesn’t have a great solution. At the BIOS level it’s on or off, and with it on, certain functions do become unavailable as you point out. The general consensus is still better to leave it on and lose the functionality, but we want to get to a better place still. There may be use cases where having the feature on prevents mandatory functions though so the option is there in BIOS now. We’re actively looking into this and will update you when we have something.



Best,

Jeremy


Sent from my mobile





On Thu, Mar 28, 2024 at 1:32 PM Michael Huse <michael.huse at wwcc.edu<mailto:michael.huse at wwcc.edu>> wrote:

Hi Jeremy,



I have updated the BIOS of our original Secure Book 6 laptops and several newly received laptops with the new BIOS (3.11) and I went to start imaging them. My imaging drive is only connecting USB 2.0. I looked in the BIOS to see if there is a setting to enable USB 3.0 and could not find any. I did see an option to enable/disable USB 2.0/Ethernet on the docking station. I  have an image for Digital Design that is over 200GB. Before the update I could image the laptop in about 45-50 min. After the update it took over 2 hours to image. Even after the image has been installed every time I attach my USB 3.0 drive it connects at the slower USB 2.0. I checked a laptop that we got recently (had BIOS 3.03 when shipped) and it would connect at USB 3.0. But after the update to 3.11 it would not connect at USB 3.0





Also a couple of observations. The setting to disable the touchpad when using the keyboard is a nice option as I have heard of complaints of the curser moving while typing. But it needs to be modified a little. Right click a file and try to hold down shift to delete it without the file going to the recycle bin does not work. As the touchpad gets disabled while you hold down shift so you cannot click the delete option. Also if you try to select multiple files with the shift or ctrl key you get the same issue of not being able to click the other folders.



Thanks,



Mike
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