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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Lattin, Zachary <br>
<b>Sent:</b> Friday, December 9, 2022 2:13 PM<br>
<b>To:</b> Rovner, Amy <arovner@shoreline.edu><br>
<b>Subject:</b> RE: [CATO] Help - Accessibility of Synergy Sports<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Amy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">By a timely coincidence, I am currently testing
</span>Synergy Sports for accessibility because it is up for renewal at Clark. From what I’ve found so far with screen-reader and screen magnification testing, I have to say it’s likely not going to pass here at Clark based just on the UI. I haven’t even
gotten around to verifying that the vids are captioned, or if the product has the ability to provide a captioner / interpreter for live videos, but that is on my list for this product.<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I also have to confess that I actually read that “</span><span style="font-family:"Gill Sans MT",sans-serif;color:red">with<span style="letter-spacing:-.3pt">
</span>the<span style="letter-spacing:-.3pt"> </span>complexities<span style="letter-spacing:-.35pt">
</span>of<span style="letter-spacing:-.5pt"> </span>making<span style="letter-spacing:1.05pt">
</span>streaming<span style="letter-spacing:-.45pt"> </span>video<span style="letter-spacing:-.3pt">
</span>accessible<span style="letter-spacing:-.3pt"> </span>we<span style="letter-spacing:-.3pt">
</span>cannot<span style="letter-spacing:-.5pt"> </span>guarantee<span style="letter-spacing:-.45pt">
</span>to<span style="letter-spacing:-.45pt"> </span>meet<span style="letter-spacing:-.3pt">
</span>federal<span style="letter-spacing:-.55pt"> </span>accessible<span style="letter-spacing:-.3pt">
</span>guidelines<span style="letter-spacing:-.45pt"> </span>in<span style="letter-spacing:-.45pt">
</span>our<span style="letter-spacing:-.5pt"> </span>product</span><span style="color:#1F497D">” language, and didn’t read further, so thank you for quoting it in your email. (I’ve seen a lot of language like that, particularly around live videos which is
why I look for the ability to provide an interpreter or captioner in the product.) In my mind “</span><span style="font-family:"Gill Sans MT",sans-serif;color:red">at<span style="letter-spacing:-.35pt">
</span>this<span style="letter-spacing:-.45pt"> </span>time,<span style="letter-spacing:-.45pt">
</span>our<span style="letter-spacing:-.35pt"> </span>product<span style="letter-spacing:-.35pt">
</span>apps<span style="letter-spacing:-.45pt"> </span>are<span style="letter-spacing:-.5pt">
</span>not<span style="letter-spacing:-.55pt"> </span>ADA<span style="letter-spacing:-.35pt">
</span>compliant<span style="letter-spacing:-.5pt"> </span>and<span style="letter-spacing:-.5pt">
</span>we<span style="letter-spacing:-.3pt"> </span>currently<span style="letter-spacing:-.3pt">
</span>do<span style="letter-spacing:-.45pt"> </span>not<span style="letter-spacing:-.55pt">
</span>have plans<span style="letter-spacing:-.45pt"> </span>to<span style="letter-spacing:-.45pt">
</span>make<span style="letter-spacing:-.3pt"> </span>them<span style="letter-spacing:-.3pt">
</span>ADA<span style="letter-spacing:-.5pt"> </span>compliant.</span><span style="color:#1F497D">” Is an open invitation for the colleges of Washington state to choose another product, or for some of to engage with the vendor at the very least!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you, and I can keep you posted on what I find in testing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">--Zach<o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> CATO <<a href="mailto:cato-bounces@lists.ctc.edu">cato-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Rovner, Amy via CATO<br>
<b>Sent:</b> Thursday, December 8, 2022 5:16 PM<br>
<b>To:</b> <a href="mailto:cato@lists.ctc.edu">cato@lists.ctc.edu</a><br>
<b>Subject:</b> [EXTERNAL] [CATO] Help - Accessibility of Synergy Sports<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span><span style="font-size:10.0pt;color:black"> This email originated from outside Clark College. Do not click links or open attachments
unless you validate the sender and know the content is safe. If you suspect this is phishing forward to
<a href="mailto:phishing@clark.edu">phishing@clark.edu</a> or contact the helpdesk at x2425 or email
<a href="helpdesk@clark.edu">helpdesk@clark.edu</a>.<o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="background:white"><span style="color:black">I don’t think CATO is necessarily the right place to ask this but I know you all will at least be interested (horrified, disheartened) by the accessibility information from Synergy Sports. This is a streaming
platform plus some features for coaches and players where they can watch their film, stats, play analysis etc. for basketball. Both our men’s and women’s teams use it. Last year, due to ctcLink, I gave them one year provisional approval because I just couldn’t
deal. </span><o:p></o:p></p>
<p class="MsoNormal">I’ve attached a likely inaccessible PDF (sorry!) from them with their IT FAQ. Here is the Accessibility information you will find if you scroll to the last page…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:1.95pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Gill Sans MT",sans-serif;letter-spacing:-.1pt">Accessibility<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05pt;margin-right:30.55pt;margin-bottom:0in;margin-left:2.0pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Gill Sans MT",sans-serif">What<span style="letter-spacing:-.65pt">
</span>has<span style="letter-spacing:-.65pt"> </span>your<span style="letter-spacing:-.5pt">
</span>company<span style="letter-spacing:-.55pt"> </span>done<span style="letter-spacing:-.4pt">
</span>to<span style="letter-spacing:-.55pt"> </span>evaluate<span style="letter-spacing:-.6pt">
</span>the<span style="letter-spacing:-.4pt"> </span>accessibility<span style="letter-spacing:-.5pt">
</span>of<span style="letter-spacing:-.6pt"> </span>your<span style="letter-spacing:-.65pt">
</span>product<span style="letter-spacing:-.65pt"> </span>in<span style="letter-spacing:-.5pt">
</span>accordance with<span style="letter-spacing:-.4pt"> </span>either<span style="letter-spacing:-.55pt">
</span>Section<span style="letter-spacing:-.6pt"> </span>508<span style="letter-spacing:-.55pt">
</span>of<span style="letter-spacing:-.5pt"> </span>the<span style="letter-spacing:-.6pt">
</span>Rehabilitation<span style="letter-spacing:-.6pt"> </span>Act<span style="letter-spacing:-.6pt">
</span>or<span style="letter-spacing:-.5pt"> </span>WCAG<span style="letter-spacing:-.55pt">
</span>2.0<span style="letter-spacing:-.6pt"> </span>accessibility<span style="letter-spacing:-.55pt">
</span>guidelines?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:8.0pt;margin-bottom:0in;margin-left:2.0pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Gill Sans MT",sans-serif;color:red">Synergy<span style="letter-spacing:-.45pt">
</span>understands<span style="letter-spacing:-.45pt"> </span>the<span style="letter-spacing:-.5pt">
</span>need<span style="letter-spacing:-.3pt"> </span>to<span style="letter-spacing:-.45pt">
</span>make<span style="letter-spacing:-.3pt"> </span>software<span style="letter-spacing:-.45pt">
</span>accessible<span style="letter-spacing:-.3pt"> </span>but<span style="letter-spacing:-.35pt">
</span>with<span style="letter-spacing:-.3pt"> </span>the<span style="letter-spacing:-.3pt">
</span>complexities<span style="letter-spacing:-.35pt"> </span>of<span style="letter-spacing:-.5pt">
</span>making<span style="letter-spacing:1.05pt"> </span>streaming<span style="letter-spacing:-.45pt">
</span>video<span style="letter-spacing:-.3pt"> </span>accessible<span style="letter-spacing:-.3pt">
</span>we<span style="letter-spacing:-.3pt"> </span>cannot<span style="letter-spacing:-.5pt">
</span>guarantee<span style="letter-spacing:-.45pt"> </span>to<span style="letter-spacing:-.45pt">
</span>meet<span style="letter-spacing:-.3pt"> </span>federal<span style="letter-spacing:-.55pt">
</span>accessible<span style="letter-spacing:-.3pt"> </span>guidelines<span style="letter-spacing:-.45pt">
</span>in<span style="letter-spacing:-.45pt"> </span>our<span style="letter-spacing:-.5pt">
</span>product.<span style="letter-spacing:2.0pt"> </span>Thus,<span style="letter-spacing:-.3pt">
</span>at<span style="letter-spacing:-.35pt"> </span>this<span style="letter-spacing:-.45pt">
</span>time,<span style="letter-spacing:-.45pt"> </span>our<span style="letter-spacing:-.35pt">
</span>product<span style="letter-spacing:-.35pt"> </span>apps<span style="letter-spacing:-.45pt">
</span>are<span style="letter-spacing:-.5pt"> </span>not<span style="letter-spacing:-.55pt">
</span>ADA<span style="letter-spacing:-.35pt"> </span>compliant<span style="letter-spacing:-.5pt">
</span>and<span style="letter-spacing:-.5pt"> </span>we<span style="letter-spacing:-.3pt">
</span>currently<span style="letter-spacing:-.3pt"> </span>do<span style="letter-spacing:-.45pt">
</span>not<span style="letter-spacing:-.55pt"> </span>have plans<span style="letter-spacing:-.45pt">
</span>to<span style="letter-spacing:-.45pt"> </span>make<span style="letter-spacing:-.3pt">
</span>them<span style="letter-spacing:-.3pt"> </span>ADA<span style="letter-spacing:-.5pt">
</span>compliant.<o:p></o:p></span></p>
<p class="MsoNormal" style="punctuation-wrap:simple;text-autospace:none"><span style="font-size:13.0pt;font-family:"Gill Sans MT",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:10.95pt;margin-right:8.0pt;margin-bottom:0in;margin-left:2.0pt;margin-bottom:.0001pt;line-height:100%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Gill Sans MT",sans-serif">If<span style="letter-spacing:-.4pt">
</span>our<span style="letter-spacing:-.4pt"> </span>users<span style="letter-spacing:-.45pt">
</span>should<span style="letter-spacing:-.55pt"> </span>encounter<span style="letter-spacing:-.6pt">
</span>issues<span style="letter-spacing:-.4pt"> </span>with<span style="letter-spacing:-.55pt">
</span>accessibility,<span style="letter-spacing:-.4pt"> </span>to<span style="letter-spacing:-.45pt">
</span>what<span style="letter-spacing:-.6pt"> </span>extent<span style="letter-spacing:-.4pt">
</span>are<span style="letter-spacing:-.45pt"> </span>you<span style="letter-spacing:-.4pt">
</span>willing<span style="letter-spacing:-.45pt"> </span>to<span style="letter-spacing:-.5pt">
</span>work<span style="letter-spacing:-.05pt"> </span>with the<span style="letter-spacing:-.3pt">
</span>client<span style="letter-spacing:-.35pt"> </span>to<span style="letter-spacing:-.3pt">
</span>improve<span style="letter-spacing:-.3pt"> </span>the<span style="letter-spacing:-.45pt">
</span>product’s<span style="letter-spacing:-.35pt"> </span>accessibility?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.1pt;margin-right:0in;margin-bottom:0in;margin-left:2.0pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Gill Sans MT",sans-serif;color:red">We<span style="letter-spacing:-.05pt">
</span>would<span style="letter-spacing:-.15pt"> </span>be<span style="letter-spacing:-.05pt">
</span>open<span style="letter-spacing:-.05pt"> </span>to hearing suggestions<span style="letter-spacing:-.2pt">
</span>on how<span style="letter-spacing:-.3pt"> </span>we can<span style="letter-spacing:-.05pt">
</span>make<span style="letter-spacing:-.15pt"> </span>our<span style="letter-spacing:-.15pt">
</span>products<span style="letter-spacing:-.05pt"> </span>more accessible.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="background:white"><span style="color:black">To our Athletic Director’s credit – he let them know that<span class="xcontentpasted0"> “we were only under a one year deal from 2021-22 season with a potential to renew after an update on the Access requirement
from our TSS department. Please send us an update of the Access requirement that we communicated to you last year, so we can determine if we can continue using this product via approval from our TSS department. ”<o:p></o:p></span></span></p>
<p style="background:white"><span class="xcontentpasted0"><span style="color:black">Their reply was classic – “</span></span><span style="color:black">I see that both programs are able to access your Synergy Sports Accounts and are using them currently, so
I assume the issue has been fixed.” Access issues – ugh!</span><b><span style="font-size:10.0pt;color:#424242"><o:p></o:p></span></b></p>
<p class="MsoNormal">Anyway - not sure what to do this year. Clearly nothing has changed And coaches want to use it yesterday of course and Synergy wants us to pay for it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My ultimate question is probably better for the Accessible IT folks for each campus- what platform(s) are other colleges using for this work. I often hear, “it’s what all the colleges in the division are using.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for listening,<o:p></o:p></p>
<p class="MsoNormal">Amy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-bottom-alt:auto"><b><span style="color:#00685E">Amy Rovner, M.P.H., R.D.</span></b><span style="font-size:10.0pt;color:black"><br>
Acting Director eLearning Services, Classroom Support Services, Continuing Ed & Rentals<br>
ctcLink Training Lead <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:black">Shoreline Community College</span></b><span style="font-size:10.0pt;color:black"><br>
<a href="http://www.shoreline.edu/">www.shoreline.edu</a> | 206.546.6937<br>
eLearning Office: 206.546-6966<br>
Pronouns: she, her, hers<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://shoreline.edu/"><span style="font-size:10.0pt;color:#0074B3;text-decoration:none"><img border="0" width="100" height="76" style="width:1.0416in;height:.7916in" id="Picture_x0020_1" src="cid:image001.png@01D90BD8.587CB6B0" alt="Shoreline Community College logo"></span></a><o:p></o:p></p>
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<span style="font-size:10.0pt">Canvas Questions? Reach out to Canvas 24/7 Help Live Chat:
</span><u><span style="font-size:10.0pt;color:#2F5496"><a href="https://cases.canvaslms.com/liveagentchat?chattype=student&sfid=001A000000ZQQ2oIAH"><span style="color:#2F5496">Chat with Canvas Support (Student)</span></a></span></u><span style="font-size:10.0pt">
and </span><u><span style="font-size:10.0pt;color:#2F5496"><a href="https://cases.canvaslms.com/liveagentchat?chattype=admin&sfid=001A000000ZQQ2oIAH"><span style="color:#2F5496">Chat with Canvas Support (Faculty)</span></a></span></u><span style="font-size:10.0pt;color:#2F5496">.</span><span style="font-size:10.0pt">
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<span style="font-size:10.0pt">Other Questions? </span><u><span style="font-size:10.0pt;color:#2F5496"><a href="https://support.shoreline.edu/"><span style="color:#2F5496">Technical Support Center</span></a></span></u><span style="font-size:10.0pt"> – use the
search to look for answers or you can submit a request for assistance.<o:p></o:p></span></li></ul>
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