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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;font-weight:400">Hi everyone,</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;font-weight:400">Recently I worked with the App Services team at SBCTC to create a How to Submit a Ticket
Guide for ctcLink. This Guide explains what information to include in a ticket reporting accessibility issues, and provides alternate email addresses for authorized ticket submitters that may encounter issues with the Solar Winds platform.</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;font-weight:400">Learn more by reading the
</span><a href="https://www.sbctc.edu/colleges-staff/it-support/erp-support/submit-ticket.aspx"><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#1155cc;font-weight:700;text-decoration:underline;text-decoration-skip-ink:none">How to
Get ctcLink Support web page</span></a><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;font-weight:400"> and review the section heading titled, Submit a ctcLink Service Ticket.</span></p>
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<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;font-weight:400">Thanks!</span></p>
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;font-weight:400">Monica</span></p>
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<span style="color: rgb(32, 31, 30); font-family: Calibri, sans-serif; font-size: 11pt;"> </span><br>
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<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><img align="left" alt="Title: SBCTC logo - Description: Compass" style="width: 60px; height: 113px; max-width: initial;" width="60" height="113" data-outlook-trace="F:1|T:1" src="cid:e83f16b2-d106-4b00-ab36-a2a67461ac14"></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><b><span style="margin: 0px; font-size: 14pt; font-family: "Franklin Gothic Book", sans-serif, serif, EmojiFont; color: rgb(0, 32, 96);">Monica M. Olsson (she/her/hers)</span></b></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Policy Associate – Accessible IT Coordinator</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Washington State Board for Community and Technical Colleges</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><u><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(5,99,193)"><a href="mailto:molsson@sbctc.edu" target="_blank" rel="noopener noreferrer" style="margin:0px"><span style="margin:0px"><b>molsson@sbctc.edu</b></span></a></span></u><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)"><span><b> </b></span>•
o: 360-704-3922 • c: 206-914-7187</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)"><a href="https://www.sbctc.edu/" target="_blank" rel="noopener noreferrer" style="margin:0px">sbctc.edu</a><span> </span>•
Twitter:<span> </span><a href="https://twitter.com/SBCTCWashington" target="_blank" rel="noopener noreferrer" style="margin:0px"><b>@SBCTCWashington</b></a><span> </span>• Facebook:<b><span> </span><a href="https://www.facebook.com/wasbctc/" target="_blank" rel="noopener noreferrer" style="margin:0px">@WASBCTC</a></b></span></p>
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