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<p class="MsoNormal">I am very suspect without doing testing of the product after reading this VPAT. As Doug stated the first part of a vpat is missing talking about when it was done and by who; what standards its addressing, what product specifically is being
evaluated. <o:p></o:p></p>
<p class="MsoNormal">Also this VPAT has been modified, usually the only supported options are:<o:p></o:p></p>
<ul type="disc">
<li style="mso-list:l0 level1 lfo1"><b><span style="font-family:"Arial",sans-serif">Supports</span></b><span style="font-family:"Arial",sans-serif">: The functionality of the product has at least one method that meets the criterion without known defects or
meets with equivalent facilitation.<o:p></o:p></span></li><li style="mso-list:l0 level1 lfo1"><b><span style="font-family:"Arial",sans-serif">Partially Supports</span></b><span style="font-family:"Arial",sans-serif">: Some functionality of the product does not meet the criterion.<o:p></o:p></span></li><li style="mso-list:l0 level1 lfo1"><b><span style="font-family:"Arial",sans-serif">Does Not Support</span></b><span style="font-family:"Arial",sans-serif">: The majority of product functionality does not meet the criterion.<o:p></o:p></span></li><li style="mso-list:l0 level1 lfo1"><b><span style="font-family:"Arial",sans-serif">Not Applicable</span></b><span style="font-family:"Arial",sans-serif">: The criterion is not relevant to the product.<o:p></o:p></span></li><li style="mso-list:l0 level1 lfo1"><b><span style="font-family:"Arial",sans-serif">Not Evaluated</span></b><span style="font-family:"Arial",sans-serif">: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.<o:p></o:p></span></li></ul>
<p class="MsoNormal">They have added “configurable support” and “upcoming support” and also removed “Not Evaluated”<o:p></o:p></p>
<p class="MsoNormal">This is a huge red flag for me, this is a highly modified VPAT.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05pt;margin-right:0in;margin-bottom:.05pt;margin-left:0in;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:13.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:5.75pt;border-collapse:collapse">
<tbody>
<tr style="height:24.45pt">
<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;padding:0in 0in 0in 0in;height:24.45pt">
<p class="MsoNormal" style="mso-margin-top-alt:5.25pt;margin-right:0in;margin-bottom:0in;margin-left:38.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<a name="Accessibility Evaluation Template"></a><a name="Explanation of Status"></a><b><span style="font-size:12.0pt;font-family:"Cambria",serif">Current Status<o:p></o:p></span></b></p>
</td>
<td width="474" valign="top" style="width:355.55pt;border:solid black 1.0pt;border-left:none;padding:0in 0in 0in 0in;height:24.45pt">
<p class="MsoNormal" align="center" style="mso-margin-top-alt:5.25pt;margin-right:143.65pt;margin-bottom:0in;margin-left:2.0in;margin-bottom:.0001pt;text-align:center;punctuation-wrap:simple;text-autospace:none">
<b><span style="font-size:12.0pt;font-family:"Cambria",serif;letter-spacing:-.1pt">Explanation<o:p></o:p></span></b></p>
</td>
</tr>
<tr style="height:36.8pt">
<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;border-top:none;padding:0in 0in 0in 0in;height:36.8pt">
<p class="MsoNormal" style="mso-margin-top-alt:11.35pt;margin-right:0in;margin-bottom:0in;margin-left:5.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif;letter-spacing:-.1pt">Supports<o:p></o:p></span></p>
</td>
<td width="474" valign="top" style="width:355.55pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0in 0in 0in 0in;height:36.8pt">
<p class="MsoNormal" style="mso-margin-top-alt:4.3pt;margin-right:.3pt;margin-bottom:0in;margin-left:5.7pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif">Fully<span style="letter-spacing:-.25pt">
</span>meets<span style="letter-spacing:-.2pt"> </span>all<span style="letter-spacing:-.25pt">
</span>of<span style="letter-spacing:-.25pt"> </span>the<span style="letter-spacing:-.2pt">
</span>required<span style="letter-spacing:-.15pt"> </span>criteria.<span style="letter-spacing:-.2pt">
</span>Please<span style="letter-spacing:-.2pt"> </span>describe<span style="letter-spacing:-.2pt">
</span>the supporting features.<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:36.7pt">
<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;border-top:none;padding:0in 0in 0in 0in;height:36.7pt">
<p class="MsoNormal" style="mso-margin-top-alt:11.25pt;margin-right:0in;margin-bottom:0in;margin-left:5.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif">Partially Supports<o:p></o:p></span></p>
</td>
<td width="474" valign="top" style="width:355.55pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0in 0in 0in 0in;height:36.7pt">
<p class="MsoNormal" style="mso-margin-top-alt:4.3pt;margin-right:.3pt;margin-bottom:0in;margin-left:5.7pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif">Meets<span style="letter-spacing:-.2pt">
</span>only<span style="letter-spacing:-.25pt"> </span>some<span style="letter-spacing:-.2pt">
</span>of<span style="letter-spacing:-.25pt"> </span>the<span style="letter-spacing:-.2pt">
</span>required<span style="letter-spacing:-.15pt"> </span>criteria.<span style="letter-spacing:-.3pt">
</span>Must<span style="letter-spacing:-.35pt"> </span>provide<span style="letter-spacing:-.2pt">
</span>further details or explanation.<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:36.65pt">
<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;border-top:none;padding:0in 0in 0in 0in;height:36.65pt">
<p class="MsoNormal" style="mso-margin-top-alt:11.35pt;margin-right:0in;margin-bottom:0in;margin-left:5.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif;color:red">Configurable Support<o:p></o:p></span></p>
</td>
<td width="474" valign="top" style="width:355.55pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0in 0in 0in 0in;height:36.65pt">
<p class="MsoNormal" style="mso-margin-top-alt:4.3pt;margin-right:.3pt;margin-bottom:0in;margin-left:5.7pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif;color:red">Meets<span style="letter-spacing:-.2pt">
</span>the<span style="letter-spacing:-.2pt"> </span>required<span style="letter-spacing:-.2pt">
</span>criteria<span style="letter-spacing:-.2pt"> </span>when<span style="letter-spacing:-.2pt">
</span>configured<span style="letter-spacing:-.2pt"> </span>in<span style="letter-spacing:-.2pt">
</span>a<span style="letter-spacing:-.2pt"> </span>specific<span style="letter-spacing:-.25pt">
</span>manner. Must provide further details or explanation.<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:36.8pt">
<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;border-top:none;padding:0in 0in 0in 0in;height:36.8pt">
<p class="MsoNormal" style="mso-margin-top-alt:11.35pt;margin-right:0in;margin-bottom:0in;margin-left:5.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif;color:red">Upcoming Support<o:p></o:p></span></p>
</td>
<td width="474" valign="top" style="width:355.55pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0in 0in 0in 0in;height:36.8pt">
<p class="MsoNormal" style="mso-margin-top-alt:4.3pt;margin-right:.3pt;margin-bottom:0in;margin-left:5.7pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif;color:red">Will<span style="letter-spacing:-.2pt">
</span>meet<span style="letter-spacing:-.15pt"> </span>the<span style="letter-spacing:-.15pt">
</span>required<span style="letter-spacing:-.25pt"> </span>criteria<span style="letter-spacing:-.15pt">
</span>in<span style="letter-spacing:-.15pt"> </span>the<span style="letter-spacing:-.15pt">
</span>near<span style="letter-spacing:-.25pt"> </span>future.<span style="letter-spacing:-.15pt">
</span>Must<span style="letter-spacing:-.15pt"> </span>provide further details regarding a timeline to implementation.<o:p></o:p></span></p>
</td>
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<tr style="height:22.65pt">
<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;border-top:none;padding:0in 0in 0in 0in;height:22.65pt">
<p class="MsoNormal" style="mso-margin-top-alt:4.3pt;margin-right:0in;margin-bottom:0in;margin-left:5.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif">Does Not Support<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:4.3pt;margin-right:0in;margin-bottom:0in;margin-left:5.7pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif">Does not meet any of the required criteria.<o:p></o:p></span></p>
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<td width="210" valign="top" style="width:157.45pt;border:solid black 1.0pt;border-top:none;padding:0in 0in 0in 0in;height:36.65pt">
<p class="MsoNormal" style="mso-margin-top-alt:11.25pt;margin-right:0in;margin-bottom:0in;margin-left:5.75pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Cambria",serif;letter-spacing:-.2pt">N/A<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Cambria",serif">Not<span style="letter-spacing:-.2pt">
</span>Applicable<span style="letter-spacing:-.2pt"> </span>–<span style="letter-spacing:-.25pt">
</span>the<span style="letter-spacing:-.2pt"> </span>criteria<span style="letter-spacing:-.2pt">
</span>do<span style="letter-spacing:-.25pt"> </span>not<span style="letter-spacing:-.2pt">
</span>apply.<span style="letter-spacing:-.15pt"> </span>Must<span style="letter-spacing:-.35pt">
</span>provide<span style="letter-spacing:-.2pt"> </span>further details as to why the criteria do not apply.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Their VPATs first paragraph states WCAG 2.0 AA and so does the name. Policy 188 requires 2.1 AA.
<o:p></o:p></p>
<p class="MsoNormal">I believe 508 standards are based on WCAG 2.0, not 2.1; it may have been updated and I missed it, but I know it used to be the big difference between 508 and Policy 188. For Whatcom Community College we try to mandate a 2.1 VPAT when possible.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="Default"><span style="font-family:"Calibri",sans-serif">I would be highly suspect of this one with what appears to be a great VPAT, their use of
</span><i><span style="font-size:11.5pt">Software supports ADA and Section 508 requirements</span></i><span style="font-size:11.5pt"> On all the supports is not something you usually see, the area is usually blank if it supports. But there is nothing wrong
with filling in all the blanks.<o:p></o:p></span></p>
<p class="Default"><span style="font-size:11.5pt"><o:p> </o:p></span></p>
<p class="Default"><span style="font-size:11.5pt">I would do testing yourself. Use WAVE, ANDI, AXE by Deque, Sortsite by PowerMapper; and preferably a human tester too.<o:p></o:p></span></p>
<p class="Default"><span style="font-size:11.5pt"><o:p> </o:p></span></p>
<p class="Default"><span style="font-size:11.5pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:#1F497D">Ward Naf<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Director<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.whatcom.edu/"><span style="color:#0563C1">Whatcom Community College</span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(360) 383-3430<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> CATO <cato-bounces@lists.ctc.edu> <b>On Behalf Of
</b>Henkle, Jeannie via CATO<br>
<b>Sent:</b> Friday, June 3, 2022 7:49 AM<br>
<b>To:</b> cato@lists.ctc.edu<br>
<b>Subject:</b> [CATO] Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin-bottom:12.0pt"><strong><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red">CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown
senders.</span></strong><b><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red"><br>
</span></b><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red"><br>
</span><br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hello,<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Collective minds of CATO, can you please assist in determining the true accessibility of this product? Anyone have experience with Lumes? <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Per our IT director, "this is for continuing education and we need to move forward with it quickly if possible." Seems like this sense of urgency might be in conflict with valuing accessibility,
but there we are </span><span style="font-size:12.0pt;font-family:"Segoe UI Emoji",sans-serif;color:black">😕</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Jeannie Henkle,
</span></b><a href="https://ischool.uw.edu/programs/mlis/what-is-library-science" title="https://ischool.uw.edu/programs/mlis/what-is-library-science"><b><span style="font-size:12.0pt">MLIS</span></b></a><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Director of Libraries & Learning Support Services<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Wenatchee Valley College<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Phone: (509) 682-6718<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;background:white">(she/her/hers pronouns)</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#201F1E;background:white">currently reading: </span></b><a href="https://www.goodreads.com/book/show/41161349-parable-of-the-sower" title="https://www.goodreads.com/book/show/41161349-parable-of-the-sower"><span style="background:white">Parable
of the Sower</span></a><span style="color:#201F1E;background:white">, by Octavia E. Butler</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Friday, June 3, 2022 7:29 AM<br>
<b>To:</b> Henkle, Jeannie <</span><a href="mailto:jHenkle@wvc.edu">jHenkle@wvc.edu</a><span style="color:black">>; Thorpe, Holly <</span><a href="mailto:hthorpe@wvc.edu">hthorpe@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">We are considering this software. We need an opinion on accessibility. Who is best to provide that? See attached.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"><o:p> </o:p></span></p>
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<p class="MsoNormal"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="Picture_x0020_2" src="cid:image002.png@01D87742.F2626070"><o:p></o:p></p>
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<p class="MsoNormal"> <a href="https://nam10.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%2522fe590da2-8322-492d-a44c-32a1d698a506%2522%252c%2522Oid%2522%253a%25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%2522%257d&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634094974836%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FLS0hIEFA2isPs24%2B%2FVeb0hBbFx19tbZS%2FykHSjiMKA%3D&reserved=0" title=""https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%40thread.v2/0?context=%7b%22Tid%22%3a%22fe590da2-8322-492d-a44c-32a1d698a506%22%2c%22Oid%22%3a%226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%22%7d" "><span style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6041in;height:.4791in" id="Picture_x0020_3" src="cid:image003.png@01D87742.F2626070"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Thursday, June 2, 2022 5:48 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">>; Kathy Brady <</span><a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a><span style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">>;
Steve Garcia <</span><a href="mailto:SGarcia@wvc.edu">SGarcia@wvc.edu</a><span style="color:black">>; Chad Evans <</span><a href="mailto:CEvans@wvc.edu">CEvans@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Please see the attached VPAT</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Lumens complies with the ADA and Section 508 of the Rehabilitation Act and complies with WCAG 2.1 guidelines. Modern Campus uses the WAVE evaluation tool (</span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2F%2Fwave.webaim.org%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5mhh0yuw%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634094974836%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Xk6tUW1DzlCXQlNGoD5XR%2B%2F7y2ZpU27KwV05oczOiiY%3D&reserved=0"><span style="font-family:"Segoe UI",sans-serif">http://wave.webaim.org/</span></a><span style="font-family:"Segoe UI",sans-serif">)
from WebAim to test for accessibility compliance Lumens for levels AA and AAA of the WCAG guidelines. (Note: WCAG 2.2 guidelines are scheduled for release in September 2022. The Lumens team is evaluating the drafted new guidelines in order to determine the
impact (if any) to Lumens.) With the configurable nature of Lumens, there are areas of the system (such as staff content for the templates in Template Management) for which the program staff will need to check and assure accessibility. This also applies to
other choices available such as color selection (meeting color contrast needs) within the site’s style configuration.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<div>
<p class="xxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fmoderncampus.com%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu7mKTyHbA%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634094974836%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LhbxBwpsmdsDCChdSRWDHB37HxGiCMyNBrsEAMO7trQ%3D&reserved=0"><span lang="EN-CA" style="color:windowtext;text-decoration:none"><img border="0" width="250" height="62" style="width:2.6041in;height:.6458in" id="x_x_Picture_x0020_3" src="cid:image004.png@01D87742.F2626070"></span></a><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> June 1, 2022 2:53 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>>;
Steve Garcia <<a href="mailto:SGarcia@wvc.edu">SGarcia@wvc.edu</a>>; Chad Evans <<a href="mailto:CEvans@wvc.edu">CEvans@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted and Kathy,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Thank you for your time today. Where does Lumens stand with accessibility? Do you have an accessibility score based on WCAG?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 31, 2022 8:57 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">>; Kathy Brady <</span><a href="mailto:kbrady@moderncampus.com"><span lang="EN-CA">kbrady@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>;
Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-CA">EDavidson@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I hope you are doing better.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Following up on our exchange last week, are you available to connect this morning?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><b>From:</b> Ted Tollefson <br>
<b>Sent:</b> May 26, 2022 2:57 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Glad you are doing better. Attached is a breakdown of the features.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">You could do a Collective license for a lower subscription price, but it would not include the Contract Training Essentials.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I think it would be better for you to remain with Pro and we offer a discount for you on that license.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Would it be helpful for you to justify the cost if we were to offer the 50 hours of training but discount that by $5000 as well as discounting the subscription by $3,000?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
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<b>Sent:</b> May 26, 2022 12:12 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I am back in the office today and then out tomorrow. We are working through the new pricing structure.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Do you have a breakdown of features on the pro level? </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Is there any option for a lower level?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I'm working to justify the expense. Jumping from 12k to 25k is a big leap for us.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7Ce13b790decbd4e88e71e08da3f4ba0f3*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637891891385253863*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DHWBWTqkrSR*2BOi94*2FYr03DvUKxHL1td58Dva8u3R4*2FlU*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!n9uTwmsnXovGuhUfWoxa4s5y_0dM4iu2RzwyKadSJc4mxSnbKEh5iZG2tn8oHGEAMz72832ST5OttwMMYVqy1g9Apw*24%26data%3D05*7C01*7Cttollefson*40moderncampus.com*7C64c12034c9a14664c81408da44192cf9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637897172288726204*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C%26sdata%3DO*2FT41DVAZMUGZeLmD86HC2F36E73GrHOvIq2eEh6XpA*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSUlJSoqKioqKioqKioqKioqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKioqJSUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu50XflXqA%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095131073%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yVPVNnYK5CYcWxvnrINhyt0fMVWL5sJbPYG4xAw23oI%3D&reserved=0" title=""https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%40thread.v2/0?context=%7b%22Tid%22%3a%22fe590da2-8322-492d-a44c-32a1d698a506%22%2c%22Oid%22%3a%226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%22%7d" "><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6041in;height:.4791in" id="x_x_x_Picture_x0020_2" src="cid:image003.png@01D87742.F2626070"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Thursday, May 26, 2022 12:07 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-CA">EDavidson@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Kathy Brady <</span><a href="mailto:kbrady@moderncampus.com"><span lang="EN-CA">kbrady@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I am doing a literal health check.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Are you back in the office today?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 24, 2022 4:45 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted, I have been out sick all week and haven't had time to lay the groundwork for this. I am hoping to be back tomorrow in a limited capacity. </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 24, 2022 3:05 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-CA">EDavidson@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Kathy Brady <</span><a href="mailto:kbrady@moderncampus.com"><span lang="EN-CA">kbrady@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason and Erin,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Following up on previous email, would you be available for a call this week?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxmsonormal"><b>From:</b> Ted Tollefson <br>
<b>Sent:</b> May 23, 2022 7:13 AM<br>
<b>To:</b> 'Jason Hetterle' <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; 'Davidson, Erin' <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason and Erin,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I hope you both had a great weekend.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Are you both available for a call today to discuss the Lumens project?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Please let me know if you have a 30 minute window today or tomorrow that works for both of your schedule.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Thank you,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<div>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxmsonormal"><b>From:</b> Ted Tollefson <br>
<b>Sent:</b> May 19, 2022 2:28 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Yes, that is the Contract Training essentials that is included with Lumens PRO</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 19, 2022 1:57 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Does this quote include the new workforce ed module?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Thursday, May 19, 2022 1:33 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-CA">EDavidson@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Thank you for reaching out with your question, I appreciate the opportunity to work on it for you.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Wenatchee Valley fell under Grandfathered pricing and so when Lumens PRO annual fee was increased to $24,900—we waived that increase for existing customers. Because of SOC2, we had to
purge all your data, so unfortunately, we cannot just reactivate your account. Also, Lumens PRO includes Contract Training and 3<sup>rd</sup> party pay functionality which you will need training on and other additional new features which were introduced in
2021-2022. These include bulk cancellation, SSO, pre-requisites, registration flow, custom templates for confirmation and reminders, Credly Badging integration (included in PRO at no charge), new Lumens support portal powered by ZenDesk, and Ed2Go integration
if you would like to include it in your subscription. </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">The typical Lumens implementation is 150 hours and close to $50,000. We budgeted 50 hours for training on above features and therefore were able to reduce the Professional Services Charge.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 19, 2022 1:00 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted, </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">This amount is over double what we were paying a year ago. Can you explain the difference?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Also, with the implementation fee. We will not require any training unless there are new features. Let us know if there is any room here
for adjusting the cost of this.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_Picture_x0020_1" src="cid:image002.png@01D87742.F2626070"></span><span lang="EN-CA"><o:p></o:p></span></p>
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<div id="x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Wednesday, May 18, 2022 3:37 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Checking in, did you want to schedule the call with Erin for next week or look at later this week?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Also, as we had discussed reviewing the contract. Please see the attached order form for your review.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">If you have any questions, please let me know.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Best regards,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 11, 2022 9:26 AM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I'm guessing we better wait until the week of the 23rd. She will be back mid-week next week but may not have the bandwidth to do this until
the following week. I will probably connect with her late this afternoon and I will confirm a time. I will also work on numbers today.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Wednesday, May 11, 2022 9:10 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">It was so nice to meet and speak with you last week.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Were you able to connect with Erin before she left regarding scheduling a meeting for next week?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Also, you were going to check on annual revenue numbers, were you able to confirm an estimate?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">As we discussed, I can send you an order form to begin reviewing.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Best regards,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 5, 2022 7:11 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Lee Crittenberger <<a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Dani Schugg <<a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Hi Ted. I am open all morning. Send me an invite. Thanks. <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Jason Hetterle<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Thursday, May 5, 2022 2:12:24 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">>; Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-CA">lcrittenberger@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>;
Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-CA">EDavidson@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
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<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">I am traveling today and between flights.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Are you available to speak tomorrow morning?</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">I am on pacific time with you.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Best regards </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
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</div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
</span></div>
<div id="x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Thursday, May 5, 2022 9:20:01 AM<br>
<b>To:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-CA">lcrittenberger@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-CA">EDavidson@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>; Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Thank you Lee,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I have some urgency to get this rolling. If I can meet with you to establish a quote, sooner than later, I will be able to work on the
finance side of things.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">We are a previous customer and would like to get going as soon as possible.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div id="x_x_x_x_x_x_x_x_x_x_Signature">
<div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_x_x_Picture_x0020_3" src="cid:image002.png@01D87742.F2626070"></span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DJlHe*2BE1*2BJ3ariXIkL6FHOKHpy5CIHI*2FogSh1uOGkP7w*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAvmRMW0w*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Dkol4ZTP12N8Vf8j*2FrWOTNdsgcho*2BjbPBqOr*2BCJqQlFQ*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSoqKioqKioqKioqKioqKioqKioqKioqKiUlKioqKioqKioq"><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6041in;height:.4791in" id="x_x_x_x_x_x_x_x_Picture_x0020_4" src="cid:image003.png@01D87742.F2626070"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
</span></div>
<div>
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-CA">lcrittenberger@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 5:02 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>; Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-CA">ttollefson@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
</div>
<div>
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<tbody>
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<td style="background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt"></td>
<td width="100%" style="width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 11.25pt">
<div>
<p class="xxxxxxxxmsonormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:lcrittenberger@moderncampus.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">lcrittenberger@moderncampus.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAM8eW6KQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DvqzioeAdw06Pl4INhFfLMFq7tFIgELy6q*2Babvnh17H4*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_gmUnONQEkgj2EMMuhcWEH4CQvdIjtNH_wF5_BgH--v8L5JCqypQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7Cc8d6f5850dce4ba03bbd08da336afbd5*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637878831855586080*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3D8vjysYjzVnSPHjP9sNrULEy7AeK6fIIBVimVGec2xso*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!n_am1Sh-UoO2GIX6-6Vx59lcpS7kz_9ExsiMkDbzDUxqYqeLsChMJZvj486TnZtcIh0hME3EurwJ3itBr2f4Mr7wlA*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C9fc1a3b2331e4761844b08da39d22ab7*7Ce6fe6e385ad94252a59a231"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span><o:p></o:p></p>
</div>
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<td width="75" style="width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 3.75pt">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Hi Jason,<o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Please meet Ted Tollefson, cc’d, who oversees Lumens and can provide more information. Ted will reach out shortly to introduce himself and outline next steps. <o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Thank you!<o:p></o:p></span></p>
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<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Lee <o:p></o:p></span></p>
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<div>
<p class="xxxxxxxxmsonormal" style="margin-bottom:12.0pt"><span lang="EN-CA"> <o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="xxxxxxxxmsonormal" style="margin-bottom:12.0pt"><span lang="EN-CA">On May 3, 2022, at 4:24 PM, Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA">> wrote:<o:p></o:p></span></p>
</blockquote>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">I am working with your Account Manager, Lee, to connect you to the right person at Augusoft. We will get back to you as soon as possible.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Best,
</span><span lang="EN-CA"><o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Dani</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
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<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
</span></div>
<div id="x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 14:34<br>
<b>To:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I need to license Lumens. We have made the decision to switch back from Campus CE. I understand that Modern Campus acquired AugustSoft.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">We would like to expedite the process. and I need quotes.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_Signature">
<div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_x_x_Picture_x0020_7" src="cid:image002.png@01D87742.F2626070"></span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Dd3m9ifFsQgkt5swv*2F04MOdBzVYFeJAQS7dV103Vo0Nk*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJh795id8*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Ds7XOR1OCoSinGGzreculAc3WLWeVTpezbSCxE2d"><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6041in;height:.4791in" id="x_x_x_x_x_x_x_x_Picture_x0020_8" src="cid:image003.png@01D87742.F2626070"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
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<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
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<div id="x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 11:31 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<td width="100%" style="width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 11.25pt">
<div>
<p class="xxxxxxxxmsonormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:dschugg@moderncampus.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">dschugg@moderncampus.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJ2YVlU-4*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DsgScYHJxUvUg3PIlKmHu8tSCJqAYByxtSaS6NsZ*2Fj34*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlDagFOphQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DGbovrZqJLsdY00B77fC1AXnfv5laKURpWIGjBuLrPtY*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_gmUnONQEkgj2EMMuhcWEH4CQvdIjtNH_wF5_BgH--v8I_fuLdGQ*24*26"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span><o:p></o:p></p>
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<td width="75" style="width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 3.75pt">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">What do you need, exactly? I may not be the right person to solve the issue but I can point you to the right person.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
</span></div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 14:30<br>
<b>To:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I have an immediate need. Do you have time for a call today?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_x_Signature">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_x_x_Picture_x0020_11" src="cid:image002.png@01D87742.F2626070"></span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C68adc9178123422c689408da2d32fdbe*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871994292328828*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DLVj0cuyqzmJshMbOBXO62bfU3au0y2wbVPylSGnKaoQ*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS4_4WidD-A*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6I"><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6041in;height:.4791in" id="x_x_x_x_x_x_x_x_Picture_x0020_12" src="cid:image003.png@01D87742.F2626070"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
</span></div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-CA">dschugg@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 10:25 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-CA">lcrittenberger@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>; Arianna Hartmann <</span><a href="mailto:ahartmann@moderncampus.com"><span lang="EN-CA">ahartmann@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>;
Chris Hyman <</span><a href="mailto:chyman@moderncampus.com"><span lang="EN-CA">chyman@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
</div>
</div>
<div>
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<tbody>
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<td style="background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt"></td>
<td width="100%" style="width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 11.25pt">
<div>
<p class="xxxxxxxxmsonormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:dschugg@moderncampus.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">dschugg@moderncampus.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS49IKH3vsA*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DjH*2BmFreFjM1Ii5aI4XP1wXaelpzR4kKFMiOOCnmpHLE*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJ4-oFxlc*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DxltZobqwI8kQ8MKw3sFQmL0I4McieU9GqyonTuPbKyo*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!l"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span><o:p></o:p></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">I hope you're doing well! I'm writing to check in and see if we can get a call scheduled in the next couple of weeks to discuss your remaining professional services hours.
These engagements are crucial resources that are included in your contract; we want to make sure you're getting the most out of your usage! </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fcalendly.com*2Fdschugg*2F30min__*3B!!CVJAgw2XxpAa!mHvQhHXYcqk6xybzX6nwxP6yHXzjZD-vlXdaQvJyOhk_XuIoAXSzsl7BOUEH6040APXDraUdufWET9N43cb40w*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C68adc9178123422c689408da2d32fdbe*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871994292328828*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DvF*2B*2BU27zudIiGlFdiDGvSmk48mzGiMzpMj2YsNMgvkc*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS48yT93qvQ*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DugfaUh1Y1MmlEEK*2BzMmofyOw*2FyuhbcED0e5O*2FGwFvM0*3D*26reserved*3D0__*3BJSUlJSUlJ"><span lang="EN-CA" style="font-size:12.0pt">Here
</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">is my availability in the coming weeks - please book a 30-min window that works best for you! </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">I'm here to answer any questions you may have.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">All my best,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<hr size="2" width="98%" align="center">
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<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Dani Schugg<br>
<b>Sent:</b> Tuesday, March 8, 2022 15:58<br>
<b>To:</b> </span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black"> <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-CA">jhetterle@wvc.edu</span></a><span lang="EN-CA" style="color:black">><br>
<b>Cc:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-CA">lcrittenberger@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>; Arianna Hartmann <</span><a href="mailto:ahartmann@moderncampus.com"><span lang="EN-CA">ahartmann@moderncampus.com</span></a><span lang="EN-CA" style="color:black">>;
Chris Hyman <</span><a href="mailto:chyman@moderncampus.com"><span lang="EN-CA">chyman@moderncampus.com</span></a><span lang="EN-CA" style="color:black">><br>
<b>Subject:</b> Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Good afternoon Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">My name is Dani Schugg and I am the Customer Success Advocate at Modern Campus. I work with Signal Vine customers like yourself to ensure their success
using Signal Vine on campus. </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">I wanted to bring it to your attention that you have 20 hours of Professional Services included in your current contract. I would love to discuss the
goals you hope to achieve through these engagements and how we can help you reach them moving forward. </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">Please let me know if a 30-min phone call on any of the days/times below will work for you:</span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Tuesday 3/15 - between 2:30-3:30pm EST</span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Monday 3/21 - 1pm or 1:30pm EST</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">I am excited to strengthen the success relationship between Wenatchee Valley College and Modern Campus! </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="line-height:12.0pt;background:#FFEB9C"><b><span lang="EN-CA" style="font-size:10.0pt;color:#9C6500">CAUTION:
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:black">This email originated from an external source. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if
the request or information seems unusual please check with the sender first before clicking a link or opening any attachments. If you are unsure, contact the WVC IT Help Desk at x6550 (509-682-6550) or email
</span><span style="color:black"><a href="mailto:helpdesk@wvc.edu"><span lang="EN-CA" style="font-size:10.0pt">helpdesk@wvc.edu</span></a></span><span lang="EN-CA" style="font-size:10.0pt;color:black"> for assistance and guidance.
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Per Washington State law, this e-mail communication may be subject to public disclosure. Unauthorized review, use or disclosure of this information is strictly prohibited. If you are not the intended recipient,
please notify the sender immediately and promptly delete the message. Thank you <o:p>
</o:p></span></p>
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