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Hello,</div>
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Collective minds of CATO, can you please assist in determining the true accessibility of this product? Anyone have experience with Lumes? </div>
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Per our IT director, "this is for continuing education and we need to move forward with it quickly if possible." Seems like this sense of urgency might be in conflict with valuing accessibility, but there we are
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Thank you,</div>
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<b></b><span style="font-size:12pt"><b>Jeannie Henkle, </b></span><span style="font-size:14pt"><b><a href="https://ischool.uw.edu/programs/mlis/what-is-library-science" title="https://ischool.uw.edu/programs/mlis/what-is-library-science"><span style="font-size:12pt">MLIS</span></a></b></span></div>
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Director of Libraries & Learning Support Services</div>
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Wenatchee Valley College</div>
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Phone: (509) 682-6718</div>
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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black; text-align:start; background-color:rgb(255,255,255)">(she/her/hers
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<span style="font-size: 10pt;"><span style="font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"></span></span><span style="font-size: 11pt;"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255);"></span></span><span style="margin:0px;font-size:11pt;text-align:start;background-color:rgb(255, 255, 255)"><b style="background-color:rgb(255, 255, 255)"></b></span><span style="margin:0px;font-weight:400;font-size:11pt;font-family:Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont;color:rgb(32, 31, 30);background-color:rgb(255, 255, 255)"><b style="background-color:rgb(255, 255, 255)">currently<span style="margin:0px"> </span>reading: </b></span><span style="margin: 0px; font-size: 10pt; font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; color: rgb(32, 31, 30); background-color: rgb(255, 255, 255);"><span style="background-color: rgb(255, 255, 255);"><span style="margin: 0px; font-size: 11pt;"><a href="https://www.goodreads.com/book/show/41161349-parable-of-the-sower" title="https://www.goodreads.com/book/show/41161349-parable-of-the-sower" style="">Parable
of the Sower</a></span></span><i style="font-weight: 400; background-color: rgb(255, 255, 255);"><i style="background-color:rgb(255, 255, 255)"><span style="margin:0px;font-size:11pt"><i style="font-size:13.3333px;background-color:rgb(255, 255, 255)"><span style="margin:0px;font-style:normal;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px;font-size:11pt">,</span><span style="margin:0px;font-size:11pt"><span style="margin:0px"> </span>by
Octavia E. Butler</span></span></i></span></i></i></span></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Jason Hetterle <jhetterle@wvc.edu><br>
<b>Sent:</b> Friday, June 3, 2022 7:29 AM<br>
<b>To:</b> Henkle, Jeannie <jHenkle@wvc.edu>; Thorpe, Holly <hthorpe@wvc.edu><br>
<b>Subject:</b> Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</font>
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We are considering this software. We need an opinion on accessibility. Who is best to provide that? See attached.</div>
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<div> <a href="https://nam10.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%2522fe590da2-8322-492d-a44c-32a1d698a506%2522%252c%2522Oid%2522%253a%25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%2522%257d&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634094974836%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FLS0hIEFA2isPs24%2B%2FVeb0hBbFx19tbZS%2FykHSjiMKA%3D&reserved=0" originalsrc="https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%40thread.v2/0?context=%7b%22Tid%22%3a%22fe590da2-8322-492d-a44c-32a1d698a506%22%2c%22Oid%22%3a%226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%22%7d" shash="WFAcui+t8BDV3hAS8BggGZtXEKu4rFYnu1FQkagdWKR9t8L8w4I3dkNsFlxGEp5PSmKhjUih72OTyRTNScIMcHfHfoHxWrxBByYbTzxG8oggvF+nxIq7B0cI6ZSvd6zm/q35euwGXwvB0+SgDlguHrL0G7yAsN2ZJMKDlXauLrk=" title="https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%40thread.v2/0?context=%7b%22Tid%22%3a%22fe590da2-8322-492d-a44c-32a1d698a506%22%2c%22Oid%22%3a%226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%22%7d"><img style="width:initial; height:initial; max-width:100%" data-outlook-trace="F:2|T:2" src="cid:e8595d1d-c6dc-436f-9cf7-bb577dd4d6e5"></a><br>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Ted Tollefson <ttollefson@moderncampus.com><br>
<b>Sent:</b> Thursday, June 2, 2022 5:48 PM<br>
<b>To:</b> Jason Hetterle <jhetterle@wvc.edu>; Kathy Brady <kbrady@moderncampus.com>; Davidson, Erin <EDavidson@wvc.edu>; Steve Garcia <SGarcia@wvc.edu>; Chad Evans <CEvans@wvc.edu><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</font>
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<p class="x_x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif">Please see the attached VPAT</span></p>
<p class="x_x_MsoNormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_MsoNormal"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Lumens complies with the ADA and Section 508 of the Rehabilitation Act and complies with WCAG 2.1 guidelines. Modern Campus uses the WAVE evaluation tool (<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2F%2Fwave.webaim.org%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5mhh0yuw%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634094974836%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Xk6tUW1DzlCXQlNGoD5XR%2B%2F7y2ZpU27KwV05oczOiiY%3D&reserved=0" originalsrc="https://urldefense.com/v3/__http://wave.webaim.org/__;!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5mhh0yuw$" shash="EJ0Qql9dyGRzVyxPESq6kHX3QL1tn1J0pQqxeZ1kjwjh8IFc9nH0E4mJqvyFHxV663U0G5qBu1YlqzRVbtmpDk+Erc68H7w6BGT8m6ghVOmkNnaZjmKzUZkOW654kx3LGak5G/d/qh3A3piUgEX6JeGCaOlJmfoCpkWW8OkJ6rE=" originalsrc="https://urldefense.com/v3/__http://wave.webaim.org/__;!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5mhh0yuw$" shash="uDEUss7x74r+v9ZI5ylvYHvsU3cFSXwBAS8Yqjg9SrhqutQ8rQmsPZfZKAxHOScBuaRfwwShPM4/SfZbsdbh9W4k94cD2O3nWzzUi5CBfPeyaoPcfdiqag+2ecWpCc/5LiUSSSOOPRSTSmdBtIqVeo7/PPysnrjwPuJb6G1GiFQ=">http://wave.webaim.org/</a>)
from WebAim to test for accessibility compliance Lumens for levels AA and AAA of the WCAG guidelines. (Note: WCAG 2.2 guidelines are scheduled for release in September 2022. The Lumens team is evaluating the drafted new guidelines in order to determine the
impact (if any) to Lumens.) With the configurable nature of Lumens, there are areas of the system (such as staff content for the templates in Template Management) for which the program staff will need to check and assure accessibility. This also applies to
other choices available such as color selection (meeting color contrast needs) within the site’s style configuration.
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<p class="x_x_MsoNormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> <span style="font-size:9.0pt; font-family:"Segoe UI",sans-serif"></span></p>
<p class="x_x_MsoNormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span><span style="font-size:9.0pt; font-family:"Segoe UI",sans-serif"></span></p>
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<p class="x_x_MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <jhetterle@wvc.edu>
<br>
<b>Sent:</b> June 1, 2022 2:53 PM<br>
<b>To:</b> Ted Tollefson <ttollefson@moderncampus.com>; Kathy Brady <kbrady@moderncampus.com>; Davidson, Erin <EDavidson@wvc.edu>; Steve Garcia <SGarcia@wvc.edu>; Chad Evans <CEvans@wvc.edu><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Hi Ted and Kathy,</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Thank you for your time today. Where does Lumens stand with accessibility? Do you have an accessibility score based on WCAG?</span></p>
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<p class="x_x_MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Tuesday, May 31, 2022 8:57 AM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">I hope you are doing better.</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">Following up on our exchange last week, are you available to connect this morning?</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
<p class="x_x_xmsonormal" style="vertical-align:baseline"> </p>
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<p class="x_x_xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ted Tollefson
<br>
<b>Sent:</b> May 26, 2022 2:57 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">Glad you are doing better. Attached is a breakdown of the features.
</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">You could do a Collective license for a lower subscription price, but it would not include the Contract Training Essentials.</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">I think it would be better for you to remain with Pro and we offer a discount for you on that license.
</span></p>
<p class="x_x_xmsonormal"><span style="font-family:"Segoe UI",sans-serif">Would it be helpful for you to justify the cost if we were to offer the 50 hours of training but discount that by $5000 as well as discounting the subscription by $3,000?</span></p>
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<p class="x_x_xmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
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<p class="x_x_xmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
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<b>Sent:</b> May 26, 2022 12:12 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">I am back in the office today and then out tomorrow. We are working through the new pricing structure.</span></p>
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<p class="x_x_xmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Do you have a breakdown of features on the pro level? </span></p>
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<p class="x_x_xmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Is there any option for a lower level?</span></p>
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<p class="x_x_xmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">I'm working to justify the expense. Jumping from 12k to 25k is a big leap for us.</span></p>
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<p class="x_x_xmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Thursday, May 26, 2022 12:07 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_xxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxmsonormal"><span style="font-family:"Segoe UI",sans-serif">I am doing a literal health check.</span></p>
<p class="x_x_xxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Are you back in the office today?</span></p>
<p class="x_x_xxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
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<p class="x_x_xxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 24, 2022 4:45 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Hi Ted, I have been out sick all week and haven't had time to lay the groundwork for this. I am hoping to be back tomorrow in a limited capacity. </span></p>
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<p class="x_x_xxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Tuesday, May 24, 2022 3:05 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason and Erin,</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Following up on previous email, would you be available for a call this week?</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
<p class="x_x_xxxmsonormal" style="vertical-align:baseline"> </p>
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<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p class="x_x_xxxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ted Tollefson
<br>
<b>Sent:</b> May 23, 2022 7:13 AM<br>
<b>To:</b> 'Jason Hetterle' <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; 'Davidson, Erin' <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
</div>
</div>
<p class="x_x_xxxmsonormal"> </p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason and Erin,</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">I hope you both had a great weekend.
</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Are you both available for a call today to discuss the Lumens project?</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Please let me know if you have a 30 minute window today or tomorrow that works for both of your schedule.</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Thank you,</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Ted</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<div>
<p class="x_x_xxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
<p class="x_x_xxxmsonormal" style="vertical-align:baseline"> </p>
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<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ted Tollefson
<br>
<b>Sent:</b> May 19, 2022 2:28 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xxxmsonormal"> </p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Yes, that is the Contract Training essentials that is included with Lumens PRO</span></p>
<p class="x_x_xxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
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<p class="x_x_xxxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 19, 2022 1:57 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Does this quote include the new workforce ed module?</span></p>
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<p class="x_x_xxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Thursday, May 19, 2022 1:33 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_xxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Thank you for reaching out with your question, I appreciate the opportunity to work on it for you.
</span></p>
<p class="x_x_xxxxmsonormal"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Wenatchee Valley fell under Grandfathered pricing and so when Lumens PRO annual fee was increased to $24,900—we waived that increase for existing customers. Because of
SOC2, we had to purge all your data, so unfortunately, we cannot just reactivate your account. Also, Lumens PRO includes Contract Training and 3<sup>rd</sup> party pay functionality which you will need training on and other additional new features which were
introduced in 2021-2022. These include bulk cancellation, SSO, pre-requisites, registration flow, custom templates for confirmation and reminders, Credly Badging integration (included in PRO at no charge), new Lumens support portal powered by ZenDesk, and
Ed2Go integration if you would like to include it in your subscription. </span></p>
<p class="x_x_xxxxmsonormal"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxmsonormal"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">The typical Lumens implementation is 150 hours and close to $50,000. We budgeted 50 hours for training on above features and therefore were able to reduce the Professional
Services Charge. </span></p>
<p class="x_x_xxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
<p class="x_x_xxxxmsonormal" style="vertical-align:baseline"> </p>
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<p class="x_x_xxxxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-US">jhetterle@wvc.edu</span></a><span lang="EN-US">>
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<b>Sent:</b> May 19, 2022 1:00 PM<br>
<b>To:</b> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-US">ttollefson@moderncampus.com</span></a><span lang="EN-US">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-US">EDavidson@wvc.edu</span></a><span lang="EN-US">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Hi Ted, </span></p>
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<p class="x_x_xxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">This amount is over double what we were paying a year ago. Can you explain the difference?</span></p>
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<p class="x_x_xxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Also, with the implementation fee. We will not require any training unless there are new features. Let us know if there is any room here for adjusting
the cost of this.</span></p>
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<p class="x_x_xxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Wednesday, May 18, 2022 3:37 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Checking in, did you want to schedule the call with Erin for next week or look at later this week?</span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Also, as we had discussed reviewing the contract. Please see the attached order form for your review.</span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">If you have any questions, please let me know.</span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Best regards,</span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Ted</span></p>
<p class="x_x_xxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxxxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxxxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
<p class="x_x_xxxxxmsonormal" style="vertical-align:baseline"> </p>
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<p class="x_x_xxxxxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-US">jhetterle@wvc.edu</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> May 11, 2022 9:26 AM<br>
<b>To:</b> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-US">ttollefson@moderncampus.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">I'm guessing we better wait until the week of the 23rd. She will be back mid-week next week but may not have the bandwidth to do this until the following
week. I will probably connect with her late this afternoon and I will confirm a time. I will also work on numbers today.</span></p>
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<p class="x_x_xxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Wednesday, May 11, 2022 9:10 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Hi Jason,</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">It was so nice to meet and speak with you last week.
</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Were you able to connect with Erin before she left regarding scheduling a meeting for next week?</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Also, you were going to check on annual revenue numbers, were you able to confirm an estimate?</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">As we discussed, I can send you an order form to begin reviewing.</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Best regards,</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Ted</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<p class="x_x_xxxxxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Ted Tollefson | </span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Regional Director</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span> </p>
<p class="x_x_xxxxxxmsonormal" style="vertical-align:baseline"><b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554">Phone:</span></b><span lang="EN-US" style="font-family:"Segoe UI",sans-serif; color:#002554"> 858.869.5438</span><span style="font-family:"Segoe UI",sans-serif; color:#002554"> </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span></p>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p class="x_x_xxxxxxmsonormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu"><span lang="EN-US">jhetterle@wvc.edu</span></a><span lang="EN-US">>
<br>
<b>Sent:</b> May 5, 2022 7:11 PM<br>
<b>To:</b> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-US">ttollefson@moderncampus.com</span></a><span lang="EN-US">>; Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-US">lcrittenberger@moderncampus.com</span></a><span lang="EN-US">>;
Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu"><span lang="EN-US">EDavidson@wvc.edu</span></a><span lang="EN-US">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com"><span lang="EN-US">dschugg@moderncampus.com</span></a><span lang="EN-US">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span></p>
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<p class="x_x_xxxxxxmsonormal"> </p>
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<p class="x_x_xxxxxxmsonormal">Hi Ted. I am open all morning. Send me an invite. Thanks. </p>
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<div id="x_x_x_x_x_x_x_x_ms-outlook-mobile-signature">
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<p class="x_x_xxxxxxmsonormal"> </p>
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<p class="x_x_xxxxxxmsonormal">Jason Hetterle</p>
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<hr size="2" width="98%" align="center">
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<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Thursday, May 5, 2022 2:12:24 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">>; Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>;
Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxxxmsonormal"> </p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black">Hi Jason,</span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black"> </span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black">I am traveling today and between flights.</span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black">Are you available to speak tomorrow morning?</span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black">I am on pacific time with you.</span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black"> </span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black">Best regards </span></p>
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<p class="x_x_xxxxxxmsonormal" style="background:white"><span style="color:black">Ted</span></p>
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<div class="x_x_MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
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<div id="x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Thursday, May 5, 2022 9:20:01 AM<br>
<b>To:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">>; Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
</p>
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<p class="x_x_xxxxxxmsonormal"> </p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Thank you Lee,</span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666"> </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">Hi Ted,</span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666"> </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">I have some urgency to get this rolling. If I can meet with you to establish a quote, sooner than later, I will be able to work on the finance side
of things.</span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666"> </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">We are a previous customer and would like to get going as soon as possible.</span></p>
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<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 5:02 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">>; Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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why this is important</span></a></span></p>
</div>
</td>
<td width="75" style="width:56.25pt; background:#EAEAEA; padding:5.25pt 3.75pt 5.25pt 3.75pt">
</td>
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<p class="x_x_xxxxxxmsonormal">Hi Jason,</p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"> </p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal">Please meet Ted Tollefson, cc’d, who oversees Lumens and can provide more information. Ted will reach out shortly to introduce himself and outline next steps. </p>
</div>
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<p class="x_x_xxxxxxmsonormal"> </p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal">Thank you!</p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal">Lee </p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal" style="margin-bottom:12.0pt"> </p>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<p class="x_x_xxxxxxmsonormal" style="margin-bottom:12.0pt">On May 3, 2022, at 4:24 PM, Dani Schugg <<a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a>> wrote:</p>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div>
<p class="x_x_xxxxxxmsonormal"> </p>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">Jason,</span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">I am working with your Account Manager, Lee, to connect you to the right person at Augusoft. We will get back to you as soon as possible.</span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">Best, </span>
</p>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">Dani</span></p>
</div>
</div>
<div class="x_x_MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 14:34<br>
<b>To:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
</p>
<div>
<p class="x_x_xxxxxxmsonormal"> </p>
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<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">I need to license Lumens. We have made the decision to switch back from Campus CE. I understand that Modern Campus acquired AugustSoft.</span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666"> </span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">We would like to expedite the process. and I need quotes.</span></p>
</div>
<div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666"> </span></p>
</div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_Signature">
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<div>
<p class="x_x_xxxxxxmsonormal"> </p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><img border="0" width="352" height="152" id="x_x_x_x_x_x_x_x_Picture_x0020_7" style="width:3.6666in; height:1.5833in" data-outlook-trace="F:2|T:2" src="cid:image002.png@01D876A8.ED2AD460"></p>
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<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 11:31 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxxxmsonormal" style=""><span style="font-size:9.0pt; font-family:"Segoe UI",sans-serif; color:#212121">You don't often get email from
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shash="dFQx6Ctl4Y7UGCBJmsbFfggnWrsaUgO83Q6BsdVcqHKInmViD/ErHdqMpa5cYWTfS8oa1242jAD2LtR74cLFBrtbrrZrT/IWoIUnVRKS+qpM5MWFk4eCzA5YfyKLuwouslu868maZt33XvglrBgHemRMRIf1C9Ff9QGThHAu9l0="><span style="font-size:9.0pt; font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span></p>
</div>
</td>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">Hi Jason,</span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">What do you need, exactly? I may not be the right person to solve the issue but I can point you to the right person.</span></p>
</div>
<div class="x_x_MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 14:30<br>
<b>To:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
</p>
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<p class="x_x_xxxxxxmsonormal"> </p>
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</div>
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<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666">I have an immediate need. Do you have time for a call today?</span></p>
</div>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#666666"> </span></p>
</div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_x_Signature">
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<p class="x_x_xxxxxxmsonormal"> </p>
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<p class="x_x_xxxxxxmsonormal"><img border="0" width="352" height="152" id="x_x_x_x_x_x_x_x_Picture_x0020_11" style="width:3.6666in; height:1.5833in" data-outlook-trace="F:2|T:2" src="cid:image002.png@01D876A8.ED2AD460"></p>
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<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 10:25 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>; Arianna Hartmann <</span><a href="mailto:ahartmann@moderncampus.com">ahartmann@moderncampus.com</a><span style="color:black">>;
Chris Hyman <</span><a href="mailto:chyman@moderncampus.com">chyman@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxxxmsonormal" style=""><span style="font-size:9.0pt; font-family:"Segoe UI",sans-serif; color:#212121">You don't often get email from
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shash="z66aBQA39dwMYIZsq9sAPObBsay25bHGGUKj1pywiv7ibl73CwM5A95RYeBXDxC37Y2Fx0j79hB9JfZS9yZvhmYJpl4ixmI/P7sal5j9rDmN11vktrX33pFCSmpPAFjckLqfzjL+oF7q9cXwkg0m13lT3jAOebQH9NK7Y3rdqc4="><span style="font-size:9.0pt; font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span></p>
</div>
</td>
<td width="75" style="width:56.25pt; background:#EAEAEA; padding:5.25pt 3.75pt 5.25pt 3.75pt">
</td>
</tr>
</tbody>
</table>
<div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">Hi Jason,</span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">I hope you're doing well! I'm writing to check in and see if we can get a call scheduled in the next couple of weeks to discuss your remaining professional services hours. These engagements
are crucial resources that are included in your contract; we want to make sure you're getting the most out of your usage! </span></p>
</div>
<div>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
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</span></a><span style="font-size:12.0pt; color:black">is my availability in the coming weeks - please book a 30-min window that works best for you! </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">I'm here to answer any questions you may have.</span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">All my best,</span></p>
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<p class="x_x_xxxxxxmsonormal"><b><span style="color:black">From:</span></b><span style="color:black"> Dani Schugg<br>
<b>Sent:</b> Tuesday, March 8, 2022 15:58<br>
<b>To:</b> </span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black"> <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>; Arianna Hartmann <</span><a href="mailto:ahartmann@moderncampus.com">ahartmann@moderncampus.com</a><span style="color:black">>;
Chris Hyman <</span><a href="mailto:chyman@moderncampus.com">chyman@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="x_x_xxxxxxmsonormal"> </p>
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<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black">Good afternoon Jason,</span></p>
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<p><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black; background:white">My name is Dani Schugg and I am the Customer Success Advocate at Modern Campus. I work with Signal Vine customers like yourself to ensure their success using Signal
Vine on campus. </span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black; background:white">I wanted to bring it to your attention that you have 20 hours of Professional Services included in your current contract. I would love to discuss the goals you
hope to achieve through these engagements and how we can help you reach them moving forward. </span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black; background:white">Please let me know if a 30-min phone call on any of the days/times below will work for you:</span></p>
<p><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black">Tuesday 3/15 - between 2:30-3:30pm EST</span></p>
<p><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black">Monday 3/21 - 1pm or 1:30pm EST</span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black; background:white">I am excited to strengthen the success relationship between Wenatchee Valley College and Modern Campus! </span></p>
<p class="x_x_xxxxxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></p>
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<p class="x_x_xxxxxxmsonormal" style="line-height:12.0pt; background:#FFEB9C"><b><span style="font-size:10.0pt; color:#9C6500">CAUTION:
</span></b><span style="font-size:10.0pt; color:black">This email originated from an external source. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request
or information seems unusual please check with the sender first before clicking a link or opening any attachments. If you are unsure, contact the WVC IT Help Desk at x6550 (509-682-6550) or email
</span><span style="color:black"><a href="mailto:helpdesk@wvc.edu"><span style="font-size:10.0pt">helpdesk@wvc.edu</span></a></span><span style="font-size:10.0pt; color:black"> for assistance and guidance.
</span></p>
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<p class="x_x_xxxxxxmsonormal">Per Washington State law, this e-mail communication may be subject to public disclosure. Unauthorized review, use or disclosure of this information is strictly prohibited. If you are not the intended recipient, please notify the
sender immediately and promptly delete the message. Thank you </p>
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