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<p class="MsoNormal">Jeannie,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The VPAT is questionable. Doesn’t show who completed it or if done by a third-party who might be more objective. There are clear guidelines on what to put in each column and then explanations that go in the last one. Any time I see supports
all the way down a column my cynical self says, “Wow! I’ve finally found software that is perfectly accessible!” I tend to trust ones that have a few “partially supports” and then list the known flaws/shortcomings in the product. And “N/A” is supposed
to be used in a specific manner. If a web site contains no videos and the success criteria is asking about that then a N/A is fine. This VPAT reeks of being completed by sales/marketing folks and not someone attuned to accessibility standards.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It looks like that company that made Lumens got acquired by Modern Campus in January of this year.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://moderncampus.com/about/newsroom/modern-campus-acquires-augusoft.html">https://moderncampus.com/about/newsroom/modern-campus-acquires-augusoft.html</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In looking at a list of client institutions using it I tried to stumble upon how I’d login for a non-traditional class at Boston University and got nowhere. Went next to a smaller institution, College of Western Idaho also with the hopes
of seeing if I could find some non-degree course and enroll at least partially to get to see the tool in use, that is if I understand correctly what it is and how it is used.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Page that shows some endorsements:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://moderncampus.com/products/non-traditional-student-management.html">https://moderncampus.com/products/non-traditional-student-management.html</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In the past when investigating if Olympic should buy product X I’ve done the same process of seeing who the company lists as endorsed users then tried to play with the software on that higher ed site. Many unfortunately block me with something
like, “Login with your student ID and password.” In those cases I’ve roamed around and reached out to someone in IT or accessibility services to ask, “We’re looking at product X that you use. Would you tell me about the accessibility of the product?”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d find some in-the-know contacts at a few of those higher ed institutions and get their perspective.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Doug Hayman<o:p></o:p></p>
<p class="MsoNormal">IT Accessibility Coordinator<o:p></o:p></p>
<p class="MsoNormal">Information Technology<o:p></o:p></p>
<p class="MsoNormal">Olympic College<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:dhayman@olympic.edu"><span style="color:#0563C1">dhayman@olympic.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(360) 475-7632 <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> CATO <cato-bounces@lists.ctc.edu> <b>On Behalf Of
</b>Henkle, Jeannie via CATO<br>
<b>Sent:</b> Friday, June 3, 2022 7:49 AM<br>
<b>To:</b> cato@lists.ctc.edu<br>
<b>Subject:</b> [EXTERNAL] - [CATO] Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:10.0pt;background:#FFCC66"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hello,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Collective minds of CATO, can you please assist in determining the true accessibility of this product? Anyone have experience with Lumes? <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Per our IT director, "this is for continuing education and we need to move forward with it quickly if possible." Seems like this sense of urgency might be in conflict with valuing accessibility,
but there we are </span><span style="font-size:12.0pt;font-family:"Segoe UI Emoji",sans-serif;color:black">😕</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Jeannie Henkle,
</span></b><b><span style="font-size:14.0pt;color:black"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fischool.uw.edu%2Fprograms%2Fmlis%2Fwhat-is-library-science&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=ZU2M8IHm4VrmCnz5zV3ctb4wzyBd8BK13sK5A4Tm00I%3D&reserved=0" title="https://ischool.uw.edu/programs/mlis/what-is-library-science"><span style="font-size:12.0pt">MLIS</span></a></span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Director of Libraries & Learning Support Services<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Wenatchee Valley College<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Phone: (509) 682-6718<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;background:white">(she/her/hers pronouns)</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#201F1E;background:white">currently reading: </span></b><span style="color:#201F1E;background:white"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.goodreads.com%2Fbook%2Fshow%2F41161349-parable-of-the-sower&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=spIVTXk7z%2BLywbYF5WHywA4hegPBs4AnAN9Q%2FdjKfEE%3D&reserved=0" title="https://www.goodreads.com/book/show/41161349-parable-of-the-sower">Parable
of the Sower</a>, by Octavia E. Butler</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>><br>
<b>Sent:</b> Friday, June 3, 2022 7:29 AM<br>
<b>To:</b> Henkle, Jeannie <<a href="mailto:jHenkle@wvc.edu">jHenkle@wvc.edu</a>>; Thorpe, Holly <<a href="mailto:hthorpe@wvc.edu">hthorpe@wvc.edu</a>><br>
<b>Subject:</b> Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">We are considering this software. We need an opinion on accessibility. Who is best to provide that? See attached.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"><o:p> </o:p></span></p>
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<p class="MsoNormal"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="Picture_x0020_2" src="cid:image002.png@01D87727.3C79E140"><o:p></o:p></p>
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<p class="MsoNormal"> <a href="https://nam12.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%2522fe590da2-8322-492d-a44c-32a1d698a506%2522%252c%2522Oid%2522%253a%25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%2522%257d&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=Q4Fi7aImRk10mIcQQbBTGqMIblJTRZT1ezqFVqjjyBE%3D&reserved=0" title=""https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%40thread.v2/0?context=%7b%22Tid%22%3a%22fe590da2-8322-492d-a44c-32a1d698a506%22%2c%22Oid%22%3a%226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%22%7d" "><span style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6in;height:.4833in" id="Picture_x0020_3" src="cid:image003.png@01D87727.3C79E140"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Thursday, June 2, 2022 5:48 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>>; Steve Garcia
<<a href="mailto:SGarcia@wvc.edu">SGarcia@wvc.edu</a>>; Chad Evans <<a href="mailto:CEvans@wvc.edu">CEvans@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Please see the attached VPAT</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Lumens complies with the ADA and Section 508 of the Rehabilitation Act and complies with WCAG 2.1 guidelines. Modern Campus uses the WAVE evaluation tool (<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2F%2Fwave.webaim.org%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5mhh0yuw%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=LaWdHSoOR7D5WFJQVjCXfShVFZD18ikvW2OcXZhzo0Q%3D&reserved=0">http://wave.webaim.org/</a>)
from WebAim to test for accessibility compliance Lumens for levels AA and AAA of the WCAG guidelines. (Note: WCAG 2.2 guidelines are scheduled for release in September 2022. The Lumens team is evaluating the drafted new guidelines in order to determine the
impact (if any) to Lumens.) With the configurable nature of Lumens, there are areas of the system (such as staff content for the templates in Template Management) for which the program staff will need to check and assure accessibility. This also applies to
other choices available such as color selection (meeting color contrast needs) within the site’s style configuration.
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fmoderncampus.com%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu7mKTyHbA%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=bMslnaiy%2Fpu7pzzL12cIQY%2FtvNvEljr3ya%2BoMUz0qvA%3D&reserved=0"><span lang="EN-CA" style="color:windowtext;text-decoration:none"><img border="0" width="250" height="62" style="width:2.6083in;height:.6416in" id="x_x_Picture_x0020_3" src="cid:image001.png@01D87727.3CB27D70"></span></a><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxmsonormal" style="vertical-align:baseline"><span lang="EN-CA" style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.moderncampus.com%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu7qeeM5Fw%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=TWWcDPPzP3UYz4LOrk5gwlzhN5DY1WfE5ilrcLZk%2Fqo%3D&reserved=0" target="_blank"><span lang="EN-US" style="font-size:11.0pt;color:#D14124;text-decoration:none">ModernCampus.com</span></a></span><span style="font-family:"Segoe UI",sans-serif;color:#D14124"> </span><span style="font-family:"Segoe UI",sans-serif;color:#002554">|</span><span style="font-family:"Segoe UI",sans-serif;color:#D14124"> </span><span lang="EN-CA" style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.evolllution.com%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu4FcEE97Q%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=RDuNvxB4Qqf0rAEoM0M3wfu0HNmPRKMHveX8Cst0XgM%3D&reserved=0" target="_blank"><span lang="EN-US" style="font-size:11.0pt;color:#D14124;text-decoration:none">EvoLLLution.com</span></a></span><span style="font-family:"Segoe UI",sans-serif;color:#D14124"> </span><span style="font-family:"Segoe UI",sans-serif;color:#002554">|</span><span style="font-family:"Segoe UI",sans-serif;color:#D14124"> </span><span lang="EN-CA" style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmymoderncampus%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu54Pufrmg%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=%2FhewxEeLEq7CIfvIt0czPWPicAK2etjP541MoIaCgRY%3D&reserved=0" target="_blank"><span lang="EN-US" style="font-size:11.0pt;color:#D14124;text-decoration:none">LinkedIn</span></a></span><span style="font-family:"Segoe UI",sans-serif;color:#D14124"> </span><span style="font-family:"Segoe UI",sans-serif;color:#002554">|</span><span style="font-family:"Segoe UI",sans-serif;color:#D14124"> </span><span lang="EN-CA" style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Ftwitter.com%2Fthemoderncampus__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5rACg4qg%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=Dx3APrpP1kQyjhHZNKofLax%2Fss96yTtQ0XTWWxDLFWY%3D&reserved=0" target="_blank"><span lang="EN-US" style="font-size:11.0pt;color:#D14124;text-decoration:none">Twitter</span></a></span><span style="font-family:"Segoe UI",sans-serif;color:#ED7D31"> </span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#ED7D31"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> June 1, 2022 2:53 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>>;
Steve Garcia <<a href="mailto:SGarcia@wvc.edu">SGarcia@wvc.edu</a>>; Chad Evans <<a href="mailto:CEvans@wvc.edu">CEvans@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted and Kathy,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Thank you for your time today. Where does Lumens stand with accessibility? Do you have an accessibility score based on WCAG?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA"> </span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2Fap%2Ft-59584e83%2F%3Furl%3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d%26data%3D05*7C01*7Cttollefson*40moderncampus.com*7C64c12034c9a14664c81408da44192cf9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637897172288726204*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C%26sdata%3DUWuK3TwBjOEp9EArGKCveQ4GzA8LvtjvRZkAR*2BuoODY*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu46Q5_JNA%24&data=05%7C01%7Cdhayman%40olympic.edu%7C912511f957f6486ce62908da45704150%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637898645945636381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=LoqnDQdkur1M6%2FcLP7MqZrOVExD2%2FUdhJ3QG0q98UD8%3D&reserved=0" title=""https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk%40thread.v2/0?context=%7b%22Tid%22%3a%22fe590da2-8322-492d-a44c-32a1d698a506%22%2c%22Oid%22%3a%226eb54ebf-49e3-427f-be3f-f18d0fa08dd3%22%7d" "><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6in;height:.4833in" id="x_x_Picture_x0020_2" src="cid:image003.png@01D87727.3C79E140"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Tuesday, May 31, 2022 8:57 AM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I hope you are doing better.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Following up on our exchange last week, are you available to connect this morning?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxmsonormal"><b>From:</b> Ted Tollefson <br>
<b>Sent:</b> May 26, 2022 2:57 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Glad you are doing better. Attached is a breakdown of the features.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">You could do a Collective license for a lower subscription price, but it would not include the Contract Training Essentials.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I think it would be better for you to remain with Pro and we offer a discount for you on that license.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Would it be helpful for you to justify the cost if we were to offer the 50 hours of training but discount that by $5000 as well as discounting the subscription by $3,000?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
<br>
<b>Sent:</b> May 26, 2022 12:12 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I am back in the office today and then out tomorrow. We are working through the new pricing structure.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Do you have a breakdown of features on the pro level? </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Is there any option for a lower level?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I'm working to justify the expense. Jumping from 12k to 25k is a big leap for us.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Thursday, May 26, 2022 12:07 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I am doing a literal health check.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Are you back in the office today?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
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<b>Sent:</b> May 24, 2022 4:45 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted, I have been out sick all week and haven't had time to lay the groundwork for this. I am hoping to be back tomorrow in a limited capacity. </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>><br>
<b>Sent:</b> Tuesday, May 24, 2022 3:05 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason and Erin,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Following up on previous email, would you be available for a call this week?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxmsonormal"><b>From:</b> Ted Tollefson <br>
<b>Sent:</b> May 23, 2022 7:13 AM<br>
<b>To:</b> 'Jason Hetterle' <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; 'Davidson, Erin' <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Cc:</b> Kathy Brady <<a href="mailto:kbrady@moderncampus.com">kbrady@moderncampus.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason and Erin,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">I hope you both had a great weekend.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Are you both available for a call today to discuss the Lumens project?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Please let me know if you have a 30 minute window today or tomorrow that works for both of your schedule.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Thank you,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><b>From:</b> Ted Tollefson <br>
<b>Sent:</b> May 19, 2022 2:28 PM<br>
<b>To:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Yes, that is the Contract Training essentials that is included with Lumens PRO</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><b>From:</b> Jason Hetterle <<a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a>>
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<b>Sent:</b> May 19, 2022 1:57 PM<br>
<b>To:</b> Ted Tollefson <<a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a>>; Davidson, Erin <<a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Does this quote include the new workforce ed module?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Thursday, May 19, 2022 1:33 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Thank you for reaching out with your question, I appreciate the opportunity to work on it for you.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">Wenatchee Valley fell under Grandfathered pricing and so when Lumens PRO annual fee was increased to $24,900—we waived that increase for existing customers. Because of SOC2, we had to
purge all your data, so unfortunately, we cannot just reactivate your account. Also, Lumens PRO includes Contract Training and 3<sup>rd</sup> party pay functionality which you will need training on and other additional new features which were introduced in
2021-2022. These include bulk cancellation, SSO, pre-requisites, registration flow, custom templates for confirmation and reminders, Credly Badging integration (included in PRO at no charge), new Lumens support portal powered by ZenDesk, and Ed2Go integration
if you would like to include it in your subscription. </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span style="font-family:"Segoe UI",sans-serif">The typical Lumens implementation is 150 hours and close to $50,000. We budgeted 50 hours for training on above features and therefore were able to reduce the Professional Services Charge.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><b>From:</b> Jason Hetterle <<span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu"><span lang="EN-US">jhetterle@wvc.edu</span></a></span>>
<br>
<b>Sent:</b> May 19, 2022 1:00 PM<br>
<b>To:</b> Ted Tollefson <<span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-US">ttollefson@moderncampus.com</span></a></span>>; Davidson, Erin <<span lang="EN-CA"><a href="mailto:EDavidson@wvc.edu"><span lang="EN-US">EDavidson@wvc.edu</span></a></span>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted, </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">This amount is over double what we were paying a year ago. Can you explain the difference?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Also, with the implementation fee. We will not require any training unless there are new features. Let us know if there is any room here
for adjusting the cost of this.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Wednesday, May 18, 2022 3:37 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Checking in, did you want to schedule the call with Erin for next week or look at later this week?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Also, as we had discussed reviewing the contract. Please see the attached order form for your review.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">If you have any questions, please let me know.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Best regards,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><b>From:</b> Jason Hetterle <<span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu"><span lang="EN-US">jhetterle@wvc.edu</span></a></span>>
<br>
<b>Sent:</b> May 11, 2022 9:26 AM<br>
<b>To:</b> Ted Tollefson <<span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-US">ttollefson@moderncampus.com</span></a></span>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I'm guessing we better wait until the week of the 23rd. She will be back mid-week next week but may not have the bandwidth to do this until
the following week. I will probably connect with her late this afternoon and I will confirm a time. I will also work on numbers today.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Wednesday, May 11, 2022 9:10 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">It was so nice to meet and speak with you last week.
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Were you able to connect with Erin before she left regarding scheduling a meeting for next week?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Also, you were going to check on annual revenue numbers, were you able to confirm an estimate?</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">As we discussed, I can send you an order form to begin reviewing.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Best regards,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Ted Tollefson | </span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Regional Director</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal" style="vertical-align:baseline"><b><span style="font-family:"Segoe UI",sans-serif;color:#002554">Phone:</span></b><span style="font-family:"Segoe UI",sans-serif;color:#002554"> 858.869.5438</span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#002554"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal" style="vertical-align:baseline"><span lang="EN-CA"> <o:p></o:p></span></p>
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target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#D14124;text-decoration:none">Twitter</span></a></span><span style="font-family:"Segoe UI",sans-serif;color:#ED7D31"> </span><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif;color:#ED7D31"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-family:"Segoe UI",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><b>From:</b> Jason Hetterle <<span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu"><span lang="EN-US">jhetterle@wvc.edu</span></a></span>>
<br>
<b>Sent:</b> May 5, 2022 7:11 PM<br>
<b>To:</b> Ted Tollefson <<span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com"><span lang="EN-US">ttollefson@moderncampus.com</span></a></span>>; Lee Crittenberger <<span lang="EN-CA"><a href="mailto:lcrittenberger@moderncampus.com"><span lang="EN-US">lcrittenberger@moderncampus.com</span></a></span>>;
Davidson, Erin <<span lang="EN-CA"><a href="mailto:EDavidson@wvc.edu"><span lang="EN-US">EDavidson@wvc.edu</span></a></span>><br>
<b>Cc:</b> Dani Schugg <<span lang="EN-CA"><a href="mailto:dschugg@moderncampus.com"><span lang="EN-US">dschugg@moderncampus.com</span></a></span>><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine<span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Hi Ted. I am open all morning. Send me an invite. Thanks. <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Jason Hetterle<o:p></o:p></span></p>
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<hr size="2" width="98%" align="center">
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<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Ted Tollefson <</span><span lang="EN-CA"><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Thursday, May 5, 2022 2:12:24 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">>; Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>;
Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">I am traveling today and between flights.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Are you available to speak tomorrow morning?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">I am on pacific time with you.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Best regards </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="background:white"><span lang="EN-CA" style="color:black">Ted</span><span lang="EN-CA"><o:p></o:p></span></p>
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<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
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<div id="x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jason Hetterle <</span><span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Thursday, May 5, 2022 9:20:01 AM<br>
<b>To:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>; Davidson, Erin <</span><a href="mailto:EDavidson@wvc.edu">EDavidson@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">>; Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Thank you Lee,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">Hi Ted,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I have some urgency to get this rolling. If I can meet with you to establish a quote, sooner than later, I will be able to work on the
finance side of things.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">We are a previous customer and would like to get going as soon as possible.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_x_x_Picture_x0020_3" src="cid:image002.png@01D87727.3C79E140"></span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DJlHe*2BE1*2BJ3ariXIkL6FHOKHpy5CIHI*2FogSh1uOGkP7w*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAvmRMW0w*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Dkol4ZTP12N8Vf8j*2FrWOTNdsgcho*2BjbPBqOr*2BCJqQlFQ*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSoqKioqKioqKioqKioqKioqKioqKioqKiUlKioqKioqKioq"><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6in;height:.4833in" id="x_x_x_x_x_x_x_x_Picture_x0020_4" src="cid:image003.png@01D87727.3C79E140"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Lee Crittenberger <</span><span lang="EN-CA"><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 5:02 PM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">>; Ted Tollefson <</span><a href="mailto:ttollefson@moderncampus.com">ttollefson@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:lcrittenberger@moderncampus.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">lcrittenberger@moderncampus.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAM8eW6KQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DvqzioeAdw06Pl4INhFfLMFq7tFIgELy6q*2Babvnh17H4*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_gmUnONQEkgj2EMMuhcWEH4CQvdIjtNH_wF5_BgH--v8L5JCqypQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7Cc8d6f5850dce4ba03bbd08da336afbd5*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637878831855586080*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3D8vjysYjzVnSPHjP9sNrULEy7AeK6fIIBVimVGec2xso*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!n_am1Sh-UoO2GIX6-6Vx59lcpS7kz_9ExsiMkDbzDUxqYqeLsChMJZvj486TnZtcIh0hME3EurwJ3itBr2f4Mr7wlA*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C9fc1a3b2331e4761844b08da39d22ab7*7Ce6fe6e385ad94252a59a231"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span><o:p></o:p></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Hi Jason,<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Please meet Ted Tollefson, cc’d, who oversees Lumens and can provide more information. Ted will reach out shortly to introduce himself and outline next steps. <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Thank you!<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Lee <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="margin-bottom:12.0pt"><span lang="EN-CA"> <o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="xxxxxxxxmsonormal" style="margin-bottom:12.0pt"><span lang="EN-CA">On May 3, 2022, at 4:24 PM, Dani Schugg <<a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a>> wrote:<o:p></o:p></span></p>
</blockquote>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">I am working with your Account Manager, Lee, to connect you to the right person at Augusoft. We will get back to you as soon as possible.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Best,
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Dani</span><span lang="EN-CA"><o:p></o:p></span></p>
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<hr size="2" width="98%" align="center">
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<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jason Hetterle <</span><span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 14:34<br>
<b>To:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I need to license Lumens. We have made the decision to switch back from Campus CE. I understand that Modern Campus acquired AugustSoft.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">We would like to expedite the process. and I need quotes.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<div id="x_x_x_x_x_x_x_x_x_x_x_x_Signature">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_x_x_Picture_x0020_7" src="cid:image002.png@01D87727.3C79E140"></span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Dd3m9ifFsQgkt5swv*2F04MOdBzVYFeJAQS7dV103Vo0Nk*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJh795id8*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Ds7XOR1OCoSinGGzreculAc3WLWeVTpezbSCxE2d"><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6in;height:.4833in" id="x_x_x_x_x_x_x_x_Picture_x0020_8" src="cid:image003.png@01D87727.3C79E140"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
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<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
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<div id="x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Dani Schugg <</span><span lang="EN-CA"><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 11:31 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:dschugg@moderncampus.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">dschugg@moderncampus.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJ2YVlU-4*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DsgScYHJxUvUg3PIlKmHu8tSCJqAYByxtSaS6NsZ*2Fj34*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlDagFOphQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DGbovrZqJLsdY00B77fC1AXnfv5laKURpWIGjBuLrPtY*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_gmUnONQEkgj2EMMuhcWEH4CQvdIjtNH_wF5_BgH--v8I_fuLdGQ*24*26"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span><o:p></o:p></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">What do you need, exactly? I may not be the right person to solve the issue but I can point you to the right person.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
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<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jason Hetterle <</span><span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 14:30<br>
<b>To:</b> Dani Schugg <</span><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666">I have an immediate need. Do you have time for a call today?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#666666"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_x_Signature">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><img border="0" width="352" height="152" style="width:3.6666in;height:1.5833in" id="x_x_x_x_x_x_x_x_Picture_x0020_11" src="cid:image002.png@01D87727.3C79E140"></span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> </span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C68adc9178123422c689408da2d32fdbe*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871994292328828*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DLVj0cuyqzmJshMbOBXO62bfU3au0y2wbVPylSGnKaoQ*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS4_4WidD-A*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6I"><span lang="EN-CA" style="text-decoration:none"><img border="0" width="346" height="46" style="width:3.6in;height:.4833in" id="x_x_x_x_x_x_x_x_Picture_x0020_12" src="cid:image003.png@01D87727.3C79E140"></span></a><span lang="EN-CA"><o:p></o:p></span></p>
</div>
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<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-CA">
<hr size="2" width="98%" align="center">
</span></div>
<div id="x_x_x_x_x_x_x_x_x_x_x_x_x_x_divRplyFwdMsg">
<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Dani Schugg <</span><span lang="EN-CA"><a href="mailto:dschugg@moderncampus.com">dschugg@moderncampus.com</a><span style="color:black">><br>
<b>Sent:</b> Tuesday, May 3, 2022 10:25 AM<br>
<b>To:</b> Jason Hetterle <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>; Arianna Hartmann <</span><a href="mailto:ahartmann@moderncampus.com">ahartmann@moderncampus.com</a><span style="color:black">>;
Chris Hyman <</span><a href="mailto:chyman@moderncampus.com">chyman@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
<o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<div>
<p class="xxxxxxxxmsonormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">You don't often get email from
</span><span style="color:black"><a href="mailto:dschugg@moderncampus.com"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">dschugg@moderncampus.com</span></a></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">.
</span><span style="color:black"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS49IKH3vsA*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DjH*2BmFreFjM1Ii5aI4XP1wXaelpzR4kKFMiOOCnmpHLE*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJ4-oFxlc*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DxltZobqwI8kQ8MKw3sFQmL0I4McieU9GqyonTuPbKyo*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!l"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif">Learn
why this is important</span></a></span><o:p></o:p></p>
</div>
</td>
<td width="75" style="width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 3.75pt">
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Hi Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">I hope you're doing well! I'm writing to check in and see if we can get a call scheduled in the next couple of weeks to discuss your remaining professional services hours.
These engagements are crucial resources that are included in your contract; we want to make sure you're getting the most out of your usage! </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fcalendly.com*2Fdschugg*2F30min__*3B!!CVJAgw2XxpAa!mHvQhHXYcqk6xybzX6nwxP6yHXzjZD-vlXdaQvJyOhk_XuIoAXSzsl7BOUEH6040APXDraUdufWET9N43cb40w*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C68adc9178123422c689408da2d32fdbe*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871994292328828*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DvF*2B*2BU27zudIiGlFdiDGvSmk48mzGiMzpMj2YsNMgvkc*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS48yT93qvQ*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DugfaUh1Y1MmlEEK*2BzMmofyOw*2FyuhbcED0e5O*2FGwFvM0*3D*26reserved*3D0__*3BJSUlJSUlJ"><span style="font-size:12.0pt">Here
</span></a></span><span lang="EN-CA" style="font-size:12.0pt;color:black">is my availability in the coming weeks - please book a 30-min window that works best for you! </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">I'm here to answer any questions you may have.</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">All my best,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Dani Schugg<br>
<b>Sent:</b> Tuesday, March 8, 2022 15:58<br>
<b>To:</b> </span><span lang="EN-CA"><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black"> <</span><a href="mailto:jhetterle@wvc.edu">jhetterle@wvc.edu</a><span style="color:black">><br>
<b>Cc:</b> Lee Crittenberger <</span><a href="mailto:lcrittenberger@moderncampus.com">lcrittenberger@moderncampus.com</a><span style="color:black">>; Arianna Hartmann <</span><a href="mailto:ahartmann@moderncampus.com">ahartmann@moderncampus.com</a><span style="color:black">>;
Chris Hyman <</span><a href="mailto:chyman@moderncampus.com">chyman@moderncampus.com</a><span style="color:black">><br>
<b>Subject:</b> Introducing our Customer Success Advocate + Professional Services at Signal Vine</span>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black">Good afternoon Jason,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">My name is Dani Schugg and I am the Customer Success Advocate at Modern Campus. I work with Signal Vine customers like yourself to ensure their success
using Signal Vine on campus. </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">I wanted to bring it to your attention that you have 20 hours of Professional Services included in your current contract. I would love to discuss the
goals you hope to achieve through these engagements and how we can help you reach them moving forward. </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">Please let me know if a 30-min phone call on any of the days/times below will work for you:</span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Tuesday 3/15 - between 2:30-3:30pm EST</span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Monday 3/21 - 1pm or 1:30pm EST</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">I am excited to strengthen the success relationship between Wenatchee Valley College and Modern Campus! </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="xxxxxxxxmsonormal"><span lang="EN-CA" style="font-size:12.0pt;color:black"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal" style="line-height:12.0pt;background:#FFEB9C"><b><span lang="EN-CA" style="font-size:10.0pt;color:#9C6500">CAUTION:
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:black">This email originated from an external source. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if
the request or information seems unusual please check with the sender first before clicking a link or opening any attachments. If you are unsure, contact the WVC IT Help Desk at x6550 (509-682-6550) or email
</span><span lang="EN-CA" style="color:black"><a href="mailto:helpdesk@wvc.edu"><span style="font-size:10.0pt">helpdesk@wvc.edu</span></a></span><span lang="EN-CA" style="font-size:10.0pt;color:black"> for assistance and guidance.
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="xxxxxxxxmsonormal"><span lang="EN-CA">Per Washington State law, this e-mail communication may be subject to public disclosure. Unauthorized review, use or disclosure of this information is strictly prohibited. If you are not the intended recipient,
please notify the sender immediately and promptly delete the message. Thank you <o:p>
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