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Hello again CATO,</div>
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This is an update to my email about the work that Vicki and I did with Get Inclusive.</div>
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As we've mentioned, this was a learning experience for us both and an opportunity to practice important steps in the procurement process. Overall, we had a positive experience working with the vendor and I am deeply grateful to Vicki for their collaboration
and hard work.</div>
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The following are the reports that Vicki completed, and we shared with Get Inclusive. Each report is also saved in the CATO drive in the Procurement folder.</div>
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<li><a href="https://docs.google.com/document/d/1wJgyGkxEpiB7qRaJVSoeHyBVhN29LOrj/edit" title="https://docs.google.com/document/d/1wJgyGkxEpiB7qRaJVSoeHyBVhN29LOrj/edit"><b>JAWS Report for Get Inclusive</b></a></li><li><a href="https://docs.google.com/document/d/1xQNd_YO7dIhPWx_J5rMLYyH05_-v6uKF/edit" title="https://docs.google.com/document/d/1xQNd_YO7dIhPWx_J5rMLYyH05_-v6uKF/edit"><b>VoiceOver Report for Get Inclusive</b></a></li><li><a href="https://docs.google.com/document/d/1i6DwhXqesixWI9GEXC2_icujAaEP-Aad/edit" title="https://docs.google.com/document/d/1i6DwhXqesixWI9GEXC2_icujAaEP-Aad/edit"><b>NVDA Report for Get Inclusive</b></a></li><li><a href="https://docs.google.com/document/d/1S6fVjsXUBFgvQO_t_7TAwX_0FRrFvK0Q/edit" title="https://docs.google.com/document/d/1S6fVjsXUBFgvQO_t_7TAwX_0FRrFvK0Q/edit"><b>Dragon Naturally Speaking Report for Get Inclusive</b></a></li></ol>
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<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><img align="left" alt="Title: SBCTC logo - Description: Compass" style="width: 60px; height: 113px; max-width: initial;" width="60" height="113" data-outlook-trace="F:1|T:1" src="cid:8508cc92-fa88-4cd1-a4d7-6a3e335941be"></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><b><span style="margin: 0px; font-size: 14pt; font-family: "Franklin Gothic Book", sans-serif, serif, EmojiFont; color: rgb(0, 32, 96);">Monica M. Olsson (she/her/hers)</span></b></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Policy Associate – Accessible IT Coordinator</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Washington State Board for Community and Technical Colleges</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><u><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(5,99,193)"><a href="mailto:molsson@sbctc.edu" target="_blank" rel="noopener noreferrer" style="margin:0px"><span style="margin:0px"><b>molsson@sbctc.edu</b></span></a></span></u><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)"><span><b> </b></span>•
o: 360-704-3922 • c: 206-914-7187</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)"><a href="https://www.sbctc.edu/" target="_blank" rel="noopener noreferrer" style="margin:0px">sbctc.edu</a><span> </span>•
Twitter:<span> </span><a href="https://twitter.com/SBCTCWashington" target="_blank" rel="noopener noreferrer" style="margin:0px"><b>@SBCTCWashington</b></a><span> </span>• Facebook:<b><span> </span><a href="https://www.facebook.com/wasbctc/" target="_blank" rel="noopener noreferrer" style="margin:0px">@WASBCTC</a></b></span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Monica Olsson <molsson@sbctc.edu><br>
<b>Sent:</b> Friday, February 18, 2022 2:32 PM<br>
<b>To:</b> cato@lists.ctc.edu <cato@lists.ctc.edu><br>
<b>Cc:</b> 'Zach Lattin' <zlattin@clark.edu>; Hayman, Douglass <dhayman@olympic.edu>; Walton, Vicki <vwalton@columbiabasin.edu><br>
<b>Subject:</b> Get Inclusive Vendor Assessment</font>
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<span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">Greetings CATO,</span></p>
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<span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">At our last meeting Vicki and I shared about our experiences reviewing a compliance training vendor. Please read on for more information.</span></p>
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<span style="font-size:16pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">Background</span></h2>
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<span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">SBCTC currently has a contract with Everi. Many colleges have expressed dissatisfaction to the state board about Everfi, notably issues with poor customer
service. I asked about the extent to which accessibility was reviewed during the original procurement process with Everfi, and did not learn much.</span></p>
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<span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">The contract with Everfi ends soon, which provides the agency with an opportunity to choose what to do next. Options include starting the RFP process, staying
with Everfi, or taking advantage of the WIPHE contract that Western Washington University has with Get Inclusive, allowing for a direct buy purchase.</span></p>
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<span style="font-size:16pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">The Vendor</span></h2>
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<span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">The vendor is
</span><a href="https://www.getinclusive.com/"><span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#1155cc; font-weight:700; text-decoration:underline">Get Inclusive</span></a><span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">.
The company launched in 2013 and sells online compliance and prevention training modules to over 300 higher education clients.</span></p>
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<span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">When we started talking with their team, the first thing we pointed out was that their website needed a meaningful accessibility statement. Before our work
with Get Inclusive concluded, they published this </span><a href="https://www.getinclusive.com/accessibility"><span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#1155cc; font-weight:700; text-decoration:underline">Accessibility Statement</span></a><span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:700"> </span><span style="font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">to
their site. Next Vicki and I reviewed their VPAT document, gained access to their Title IX module for testing, and scheduled several meetings with their team.</span></p>
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<span style="font-size:16pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">Summary of Activities</span></h2>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Reviewed VAT documentation. Documented follow up questions with vendors.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Contacted Western Washington University with questions. Their review was overall favorable.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Interviewed accessibility leads at UMASS, another current customer of Get Inclusive. Again, mostly favorable reviews.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Vicki performed accessibility testing within the Title IX module using NVDA, Jaws, and Dragon. Documented our results with the vendor and discussed during meetings.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Vicki and I need to go back and add Alt Text to the reports, so won’t share these documents until that is done.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Attended several meetings with the vendor, which included watching the company’s new accessibility person use NVDA in front of us on one of the pages in question.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Summarized our key concerns and asked the vendor, which helped lead to an updated Accessibility Roadmap.</span></p>
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<h2 dir="ltr" style="line-height:1.38; margin-top:18pt; margin-bottom:6pt"><span style="font-size:16pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">Vendor Roadmap</span></h2>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>The vendor’s Roadmap is attached for your review. I do not see dates in the Excel document, so I will contact Get Inclusive and request an update with timeline.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>The following is Get Inclusive's response about our request for a Higher Ed Focus group.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size:11pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">“</span><span style="font-size:11.5pt; font-family:'Century Gothic',sans-serif; color:#201f1e; font-weight:400">We
agree with your guidance that we should create a higher-ed accessibility focus group. We see a lot of value in that. Here are some preliminary thoughts on this:</span></p>
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<span style="font-size:11.5pt; font-family:'Century Gothic',sans-serif; color:#201f1e; font-weight:400">- Get Inclusive to lead the focus group discussion</span></p>
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<span style="font-size:11.5pt; font-family:'Century Gothic',sans-serif; color:#201f1e; font-weight:400">- Cohesive standards-setting</span></p>
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<span style="font-size:11.5pt; font-family:'Century Gothic',sans-serif; color:#201f1e; font-weight:400">- Incorporate feedback from actual accessibility users into the next rounds of fixes.”</span></p>
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<span style="font-size:16pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">Observations</span></h2>
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<p dir="ltr" style="line-height:1.38; margin-top:12pt; margin-bottom:0pt"><span>Get Inclusive demonstrated a high level of customer service with quick response times and an interest in understanding the user experience.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Get Inclusive is a younger company that is early in their accessibility journey.</span></p>
</li><li dir="ltr" style="list-style-type:decimal; font-size:12pt; font-family:'Century Gothic',sans-serif; color:#000000; font-weight:400">
<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Their dedicated accessibility lead is eager and also appears to be in a steep learning curve.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span>Get Inclusive needs to refine their user feedback process and their accessibility remediation process. For example, rather than attempting to respond to each client’s unique feedback
or concerns, we advised that they start a higher ed user group. Another example of when their process got sticky was when Vicki and I were in our own learning cursive about what appeared to be image “sliders” on a module page, and we gave slightly inaccurate
feedback about focus order. Rather than changing their page as quickly as they did to please us, Get Inclusive should have demonstrated their process for evaluating our feedback against accessibility standards. We told them as much and they are working on
their process along with starting the higher ed customer focus group.</span></p>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:12pt"><span>Vicki and I met with UMass about the image “slider” issue and that helped to clarify our own confusion. Really, the page contained a series of buttons that appeared to be a “slider”
but weren't. Our UMass contacts agreed with us to suggest that Get Inclusive create a series of simpler HTML pages instead. We documented this feedback with the vendor.</span></p>
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<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><img align="left" alt="Title: SBCTC logo - Description: Compass" width="60" height="113" style="width:60px; height:113px; max-width:initial" data-outlook-trace="F:2|T:2" src="cid:988fccb7-554d-47f5-98eb-4f6101eb3992"></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><b><span style="margin:0px; font-size:14pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Monica M. Olsson (she/her/hers)</span></b></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Policy Associate – Accessible IT Coordinator</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)">Washington State Board for Community and Technical Colleges</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><u><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(5,99,193)"><a href="mailto:molsson@sbctc.edu" target="_blank" rel="noopener noreferrer" style="margin:0px"><span style="margin:0px"><b>molsson@sbctc.edu</b></span></a></span></u><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)"><span><b> </b></span>•
o: 360-704-3922 • c: 206-914-7187</span></p>
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Franklin Gothic Book",sans-serif,serif,EmojiFont; color:rgb(0,32,96)"><a href="https://www.sbctc.edu/" target="_blank" rel="noopener noreferrer" style="margin:0px">sbctc.edu</a><span> </span>•
Twitter:<span> </span><a href="https://twitter.com/SBCTCWashington" target="_blank" rel="noopener noreferrer" style="margin:0px"><b>@SBCTCWashington</b></a><span> </span>• Facebook:<b><span> </span><a href="https://www.facebook.com/wasbctc/" target="_blank" rel="noopener noreferrer" style="margin:0px">@WASBCTC</a></b></span></p>
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