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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">Hello Team,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">I know this is a little thing but I wanted to share that I also tested their entire course with VoiceOver on an iPad. Unfortunately, we did not have an Android
device to test with TalkBack so that was not done.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">Take care.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a href="https://www.columbiabasin.edu/" target="_blank"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;text-decoration:none"><img border="0" width="200" height="176" style="width:2.0833in;height:1.8333in" id="_x0000_i1032" src="cid:image001.png@01D824D9.553046C0" alt="Visit the CBC Website"></span></a><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><br>
</span><b><span style="font-size:16.0pt;font-family:"Calibri",sans-serif;color:#00457C">Vicki Walton</span></b><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#00457C">
</span></b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><br>
</span><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#6AB2E2">Assistive Technology/Disability Support Services<br>
Program Support Supervisor II <br>
</span></b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#58595B">509.542.4428, or ext. 2428<br>
2600 N. 20th Ave., Pasco, WA 99301</span><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">
</span><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#595959">Pronouns: they/them<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://www.facebook.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.302in;height:.302in" id="Picture_x0020_7" src="cid:image002.png@01D824D9.553046C0" alt="Follow CBC on Facebook"></span></a><span style="color:black"> </span><a href="https://www.instagram.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.302in;height:.302in" id="Picture_x0020_6" src="cid:image003.png@01D824D9.553046C0" alt="Follow CBC on Instagram"></span></a><span style="color:black"> </span><a href="https://www.twitter.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.302in;height:.302in" id="Picture_x0020_5" src="cid:image004.png@01D824D9.553046C0" alt="Follow CBC on Twitter"></span></a><span style="color:black"> </span><a href="https://www.youtube.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.302in;height:.302in" id="Picture_x0020_4" src="cid:image005.png@01D824D9.553046C0" alt="Follow CBC on YouTube"></span></a><span style="color:black"> </span><a href="https://www.snapchat.com/add/cbchawkssnaps" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.302in;height:.302in" id="Picture_x0020_3" src="cid:image006.png@01D824D9.553046C0" alt="Follow CBC on Snapchat"></span></a><span style="color:black">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><img border="0" width="344" height="30" style="width:3.5833in;height:.3125in" id="Picture_x0020_2" src="cid:image007.png@01D824D9.553046C0" alt="We All Soar Together"></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><img border="0" width="577" height="28" style="width:6.0104in;height:.2916in" id="Picture_x0020_8" src="cid:image012.jpg@01D824D9.55446B00" alt="cid:image008.jpg@01D5E69C.17A2CE90"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">CSUN Assistive Technology Certificate Program (ATCP) (December 2016)</span><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Monica Olsson <molsson@sbctc.edu>
<br>
<b>Sent:</b> Friday, February 18, 2022 2:32 PM<br>
<b>To:</b> cato@lists.ctc.edu<br>
<b>Cc:</b> 'Zach Lattin' <zlattin@clark.edu>; Hayman, Douglass <dhayman@olympic.edu>; Walton, Vicki <vwalton@columbiabasin.edu><br>
<b>Subject:</b> Get Inclusive Vendor Assessment<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:black">Greetings CATO,</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:black">At our last meeting Vicki and I shared about our experiences reviewing a compliance training vendor. Please read on for more information.</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<h2 style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black;font-weight:normal">Background</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h2>
<p style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:black">SBCTC currently has a contract with Everi. Many colleges have expressed dissatisfaction to the state board about Everfi, notably issues with poor customer service.
I asked about the extent to which accessibility was reviewed during the original procurement process with Everfi, and did not learn much.</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:black">The contract with Everfi ends soon, which provides the agency with an opportunity to choose what to do next. Options include starting the RFP process, staying with
Everfi, or taking advantage of the WIPHE contract that Western Washington University has with Get Inclusive, allowing for a direct buy purchase.</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<h2 style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black;font-weight:normal">The Vendor</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h2>
<p style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:black">The vendor is
</span><span style="font-family:"Arial",sans-serif;color:black"><a href="https://www.getinclusive.com/"><b><span style="font-family:"Century Gothic",sans-serif;color:#1155CC">Get Inclusive</span></b></a></span><span style="font-family:"Century Gothic",sans-serif;color:black">.
The company launched in 2013 and sells online compliance and prevention training modules to over 300 higher education clients.</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:black">When we started talking with their team, the first thing we pointed out was that their website needed a meaningful accessibility statement. Before our work with Get
Inclusive concluded, they published this </span><span style="font-family:"Arial",sans-serif;color:black"><a href="https://www.getinclusive.com/accessibility"><b><span style="font-family:"Century Gothic",sans-serif;color:#1155CC">Accessibility Statement</span></b></a></span><b><span style="font-family:"Century Gothic",sans-serif;color:black"> </span></b><span style="font-family:"Century Gothic",sans-serif;color:black">to
their site. Next Vicki and I reviewed their VPAT document, gained access to their Title IX module for testing, and scheduled several meetings with their team.</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<h2 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;background:white">
<span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black;font-weight:normal">Summary of Activities</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h2>
<ul style="margin-top:0in;padding-inline-start:48px" type="disc">
<li style="color:black;mso-list:l1 level1 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Reviewed VAT documentation. Documented follow up questions with vendors.<o:p></o:p></span></li><li style="color:black;mso-list:l1 level1 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Contacted Western Washington University with questions. Their review was overall favorable.<o:p></o:p></span></li><li style="color:black;mso-list:l1 level1 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Interviewed accessibility leads at UMASS, another current customer of Get Inclusive. Again, mostly favorable reviews.<o:p></o:p></span></li><li style="color:black;mso-list:l1 level1 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Vicki performed accessibility testing within the Title IX module using NVDA, Jaws, and Dragon. Documented our results with the vendor and
discussed during meetings.<o:p></o:p></span></li></ul>
<ul style="margin-top:0in;padding-inline-start:48px" type="disc">
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<li style="color:black;mso-list:l1 level2 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Vicki and I need to go back and add Alt Text to the reports, so won’t share these documents until that is done.<o:p></o:p></span></li></ul>
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<li style="color:black;mso-list:l1 level1 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Attended several meetings with the vendor, which included watching the company’s new accessibility person use NVDA in front of us on one of
the pages in question.<o:p></o:p></span></li><li style="color:black;mso-list:l1 level1 lfo1"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">Summarized our key concerns and asked the vendor, which helped lead to an updated Accessibility Roadmap.<o:p></o:p></span></li></ul>
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<span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black;font-weight:normal">Vendor Roadmap</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h2>
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<li style="color:black;mso-list:l2 level1 lfo2"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">The vendor’s Roadmap is attached for your review. I do not see dates in the Excel document, so I will contact Get Inclusive and request an
update with timeline.<o:p></o:p></span></li><li style="color:black;mso-list:l2 level1 lfo2"><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif">The following is Get Inclusive's response about our request for a Higher Ed Focus group.<o:p></o:p></span></li></ul>
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<p><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:black">“</span><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:#201F1E">We agree with your guidance that we should create a higher-ed accessibility focus
group. We see a lot of value in that. Here are some preliminary thoughts on this:</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:#201F1E">- Get Inclusive to lead the focus group discussion</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:#201F1E">- Cohesive standards-setting</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:#201F1E">- Incorporate feedback from actual accessibility users into the next rounds of fixes.”</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black;font-weight:normal">Observations</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h2>
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<li style="color:black;margin-top:12.0pt;mso-list:l0 level1 lfo3"><span style="font-family:"Century Gothic",sans-serif">Get Inclusive demonstrated a high level of customer service with quick response times and an interest in understanding the user experience.<o:p></o:p></span></li><li style="color:black;mso-list:l0 level1 lfo3"><span style="font-family:"Century Gothic",sans-serif">Get Inclusive is a younger company that is early in their accessibility journey.<o:p></o:p></span></li><li style="color:black;mso-list:l0 level1 lfo3"><span style="font-family:"Century Gothic",sans-serif">Their dedicated accessibility lead is eager and also appears to be in a steep learning curve.<o:p></o:p></span></li><li style="color:black;mso-list:l0 level1 lfo3"><span style="font-family:"Century Gothic",sans-serif">Get Inclusive needs to refine their user feedback process and their accessibility remediation process. For example, rather than attempting to respond to each
client’s unique feedback or concerns, we advised that they start a higher ed user group. Another example of when their process got sticky was when Vicki and I were in our own learning cursive about what appeared to be image “sliders” on a module page, and
we gave slightly inaccurate feedback about focus order. Rather than changing their page as quickly as they did to please us, Get Inclusive should have demonstrated their process for evaluating our feedback against accessibility standards. We told them as much
and they are working on their process along with starting the higher ed customer focus group.<o:p></o:p></span></li><li style="color:black;margin-bottom:12.0pt;mso-list:l0 level1 lfo3"><span style="font-family:"Century Gothic",sans-serif">Vicki and I met with UMass about the image “slider” issue and that helped to clarify our own confusion. Really, the page contained a series
of buttons that appeared to be a “slider” but weren't. Our UMass contacts agreed with us to suggest that Get Inclusive create a series of simpler HTML pages instead. We documented this feedback with the vendor.<o:p></o:p></span></li></ol>
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</v:shapetype><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="Title: SBCTC logo - Description: Compass" style='position:absolute;margin-left:0;margin-top:0;width:45pt;height:84.75pt;z-index:251658240;mso-wrap-distance-left:0;mso-wrap-distance-top:0;mso-wrap-distance-right:0;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f">
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</v:shape><![endif]--><![if !vml]><img width="60" height="113" style="width:.625in;height:1.177in" src="cid:image013.png@01D824D9.55446B00" align="left" alt="Title: SBCTC logo - Description: Compass" v:shapes="_x0000_s1026"><![endif]><b><span style="font-size:14.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#002060">Monica
M. Olsson (she/her/hers)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#002060">Policy Associate – Accessible IT Coordinator</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#002060">Washington State Board for Community and Technical Colleges</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><u><span style="font-family:"Franklin Gothic Book",sans-serif;color:#0563C1"><a href="mailto:molsson@sbctc.edu" target="_blank"><b>molsson@sbctc.edu</b></a></span></u><b><span style="font-family:"Franklin Gothic Book",sans-serif;color:#002060"> </span></b><span style="font-family:"Franklin Gothic Book",sans-serif;color:#002060">•
o: 360-704-3922 • c: 206-914-7187</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#002060"><a href="https://www.sbctc.edu/" target="_blank">sbctc.edu</a> • Twitter: <a href="https://twitter.com/SBCTCWashington" target="_blank"><b>@SBCTCWashington</b></a> •
Facebook:<b> <a href="https://www.facebook.com/wasbctc/" target="_blank">@WASBCTC</a></b></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E"><o:p></o:p></span></p>
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