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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Great stats – thank you Jess!<o:p></o:p></span></p>
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These will come in handy at our local institutions as well as folks ask for support of Accessible IT efforts.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Cato [mailto:cato-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Jess Thompson<br>
<b>Sent:</b> Thursday, December 7, 2017 12:14 PM<br>
<b>To:</b> Fusco, Karen <kfusco@olympic.edu>; Hsiao, Terence <thsiao@cascadia.edu>; cato@lists.ctc.edu<br>
<b>Subject:</b> Re: [Cato] [External] Testing Service Business Model - feedback request<o:p></o:p></span></p>
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<p><span style="font-family:"Calibri",sans-serif;color:black">That data if we want to add it in: <o:p></o:p></span></p>
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<span style="font-family:"Calibri",sans-serif">American Association of Community Colleegs had a report that 12% of community college students have a disability. -- publication has since been removed from website, but I'm on a quest to find it. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;margin-bottom:12.0pt;mso-list:l0 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">In our system: 12,414 students identified (at time of enrollment, I believe) as having a disability in 2014-15 academic year (is equivalent to the student body of one of our larger CTCs). -- This number may be
different than those that disclose to DSS offices. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;margin-bottom:12.0pt;mso-list:l0 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">I think WaTech has said 20% of users benefit from web accessibility (3/4 million Washingtonians).... <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;margin-bottom:12.0pt;mso-list:l0 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">We can also pull in stats on ESOL and international students (who benefit from captions) -- our system has 24,754 students in English Language Acquisition programming in 2016-17<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;margin-bottom:12.0pt;mso-list:l0 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">Mobile use (when surveyed nearly 90% of my students used smartphones to do work -- accessible design equates to mobile design)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">"A 1996 survey conducted by the American Association of Community Colleges found that only half of community college students who reported having a disability used disability support services that were available
(Barnett, 1996).<br>
<br>
Students with disabilities have also been more likely to enroll in community colleges versus other postsecondary institutions. Among students with disabilities, an estimated 54 percent were enrolled at community colleges (Raue & Lewis, 2011), compared to 36
percent in the student population as a whole (Knapp, Kelly-Reid, & Ginder, 2011). Likewise, a recent study of young adults with disabilities indicated they were more than twice as likely to have attended a two-year college at some time after leaving high school
(44 percent) than young adults in the general population (21 percent) (Newman et al., 2011)." Source: <a href="https://www.dol.gov/odep/pdf/CommunityCollegesOlderStudents.pdf" id="LPlnk522587">https://www.dol.gov/odep/pdf/CommunityCollegesOlderStudents.pdf</a><o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="background:white"><strong><span style="font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:#404040">Jess Thompson</span></strong><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#404040">Program Administrator, Accessible Technology Initiatives</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#404040">Washington State Board for Community & Technical Colleges</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#404040">p: 360.704.4327 | c: 253.229.8591</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><a href="https://docs.google.com/document/d/1KXjxctpTAa2R06iRksMrjaeiCkphAJzqkwX-awvJh9g/edit?usp=sharing" id="LPNoLP"><span style="font-family:"Century Gothic",sans-serif">Current
Projects</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Cato <cato-bounces@lists.ctc.edu> on behalf of Fusco, Karen <kfusco@olympic.edu><br>
<b>Sent:</b> Thursday, December 7, 2017 11:40 AM<br>
<b>To:</b> Hsiao, Terence; cato@lists.ctc.edu<br>
<b>Subject:</b> Re: [Cato] [External] Testing Service Business Model - feedback request</span><span style="font-family:"Calibri",sans-serif;color:black">
<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D">CATO is really fortunate to have your perspective and expertise, Terence – thank you! This looks really comprehensive, and I can’t see that anything is missing from your Assumptions
or Pitch. I don’t have much to offer on the Business Model section, but I especially love the
</span><span style="font-family:"Calibri",sans-serif;color:#1F4E79">“ . . . become a national leader in technology accessibility” part of the
</span><span style="font-family:"Calibri",sans-serif;color:#1F497D">Value Proposition statement! </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D">I don’t know if this matters, but at one point, we discussed having data on the number of students with disabilities in our system, or the amount spent on accommodations statewide,
like that would help us make our case. This information would be relatively easy to obtain, but it’s irrelevant. It doesn’t matter what we’re currently spending, or if we have five million students or just one – we still need to do this. The only reason
I mention it is that when Mark and I presented to the State Board’s Board (?) last June, I recall they had questions about numbers/impact,
<i>as if it mattered</i>. It may just be something to prepare for . . .</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D">Thanks again – I’m thrilled with our momentum!</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D"><img border="0" width="124" height="39" style="width:1.2916in;height:.4062in" id="x_Picture_x0020_1" src="cid:image001.jpg@01D36F55.282B8380" alt="OCEmailLogo"></span></b><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Karen Fusco</span></b><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#A6A6A6"> |</span></b><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#D81E05">
</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Director</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#A6A6A6"> |</span></b><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#D81E05">
</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Access Services</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#1F497D">1600 Chester Avenue</span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#A6A6A6"> |</span></b><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#D81E05">
</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#1F497D">Bremerton, WA 98337-1699</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#1F497D">360.475.7540<b>
</b></span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#A6A6A6">|</span></b><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#D81E05">
</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#1F497D">Fax 360.475.7436<b>
</b></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:kfusco@olympic.edu"><span style="font-size:8.5pt;font-family:"Arial",sans-serif">kfusco@olympic.edu</span></a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://www.olympic.edu/accessservices"><span style="font-size:8.5pt;font-family:"Arial",sans-serif">www.olympic.edu/accessservices</span></a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span style="font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-family:"Calibri",sans-serif;color:black"> Cato [mailto:cato-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Hsiao, Terence<br>
<b>Sent:</b> Thursday, December 07, 2017 6:56 AM<br>
<b>To:</b> cato@lists.ctc.edu<br>
<b>Subject:</b> [External] [Cato] Testing Service Business Model - feedback request<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">We’ve talked about how to set up a sustainable business model for the testing service. Before I dive into creating a roadshow slide deck (for commissions/WACTC) and the Excel model
to create scenarios I wanted to run the basics by you for your feedback:<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<h4><span style="font-family:"Calibri",sans-serif;color:black">Assumptions<o:p></o:p></span></h4>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Colleges are beginning to take technology accessibility mandates seriously<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Colleges have only a limited understanding of what it will cost to comply<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Given a “fair deal” and a well-organized service colleges will pay for testing rather than taking advantage of the law to obtain the work of other institutions through public records requests<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Incentives work and some colleges that have testing capacity that can benefit the “system”<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<h4><span style="font-family:"Calibri",sans-serif;color:black">Value proposition<o:p></o:p></span></h4>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">By creating this service WCTC can reduce their compliance risk and their costs dramatically and become a national leader in technology accessibility.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<h4><span style="font-family:"Calibri",sans-serif;color:black">Very Rough Pitch<o:p></o:p></span></h4>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">We have to deal with OCIO #188, State Board Tech Accessibility Policy, OCR complaints etc.<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">You have to test your applications for accessibility to protect yourself – if someone finds the problem before you do, you will suffer financial and reputational damage (cite some examples and
disruption)<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">It’s a lot of work – just testing your top 100(?) software applications will take about XXX man hours or $XXX if you hire a third party tester<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">90% of the top 100 software applications at your college are used at other WCTC colleges as well<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">If all WCTC schools get together and share testing we can cut our individual cost of testing by a factor of 30. Instead of a campus spending $300,000 on testing a campus can save $270,000 on
testing if we follow a systems approach<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">We don’t have the skills to do that testing ourselves yet.<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">We propose hiring third party testers to do the testing of the “core” applications that virtually all of us use.[Mark has some money to do this now]<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">How does this all get paid for?<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">An annual subscription fee for each school that covers the cost of testing the “core applications” and making the testing results easily accessible (we’d just put the price out there and compare
it to going it alone, risks associated with doing so)<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">The subscription fee should go down over time the cost of testing the updates of core applications is not as great as the initial testing<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Schools can reduce their subscription fee by testing applications; when a school tests an application and submits its results it will receive a financial credit against its subscription fee.<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Faster, better, cheaper for all<o:p></o:p></span></p>
<p class="xmsolistparagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:black">Sign here<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<h4><span style="font-family:"Calibri",sans-serif;color:black">Business Model<o:p></o:p></span></h4>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Base subscription fee = Total cost of paying 3<sup>rd</sup> parties for testing X TBD margin factor: Can implement as a skim or based on # of participants<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Testing credits – 5 different credit levels for testing, associated with degree of difficulty: amount TBD [relates to the margin factor]<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Third Party Fees (Assuming we address legal/liability concerns) – Set at what the market will bear. OR take extend the WCTC model to all “Consortium members”<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<h4><span style="font-family:"Calibri",sans-serif;color:black">Feedback Request<o:p></o:p></span></h4>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Please share the issues you see with this approach . . . or tell me I’m on a good enough track to proceed with refining the argument and building out a financial model to illustrate
how to pay for it and what the benefits would be for participants. Thanks!<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Terence<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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