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<h1>SBCTC-ITD Memorandum<o:p></o:p></h1>
<p class="MsoNormal">Date: July 31, 2024<o:p></o:p></p>
<p class="MsoNormal">From: Gretchen Fulmer, Associate Director of Training<o:p></o:p></p>
<p class="MsoNormal">To: Washington state community and technical colleges leaders, commissions, councils, ctcLink users<o:p></o:p></p>
<p class="MsoNormal">Subj: All ctcLink Employee Onboarding Training Manuals are now LIVE<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good afternoon, colleagues: <o:p></o:p></p>
<p class="MsoNormal">We are pleased to announce the ctcLink Customer Support Training team has now completed two additional tools to assist colleges with employee onboarding<i>.
</i>The<i> Campus Solutions Core</i> and <i>Student Financials</i> Employee Onboarding Training Manuals were launched on July 31, 2024.<o:p></o:p></p>
<p class="MsoNormal">These new tools respond to multiple recommendations and requests: <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2">Align with recommendations set forth in WACTC’s 2023 ctcLink Improvement Plan to help employees better understand which learning opportunities and training they need to do their work
in ctcLink.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2">Address a recent State Auditor's Office (SAO) finding that employees need to participate in more training and learning opportunities to better understand the ctcLink system.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2">Provide training onboarding and tracking management tools which ctcLink College Leaders (Points of Contact), subject matter experts, and supervisors have expressed a need for since
go-live.<o:p></o:p></li></ul>
<p class="MsoNormal"><i>Watch the ctcLink Support lists for open Q&A sessions on the Onboarding Manuals and Staff Training Participation Application later this summer.<o:p></o:p></i></p>
<h2>About the Onboarding Training Manuals <o:p></o:p></h2>
<p class="MsoNormal">With today’s launch of Campus Solutions Core and Student Financials,
<i>onboarding training manuals are now available for all users</i> in all PeopleSoft pillars, as well as for general staff:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l3 level1 lfo9">
<a href="https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806193-general-staff-onboarding-training-manual">General Staff Onboarding Training Manual</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l3 level1 lfo9">
<a href="https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806198-campus-solution-core-onboarding-training-manual">Campus Solutions Core Onboarding Training Manual</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l3 level1 lfo9">
<a href="https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806188-finance-onboarding-training-manual">Finance Onboarding Training Manual</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l3 level1 lfo9">
<a href="https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806199-financial-aid-onboarding-training-manual">Financial Aid Onboarding Training Manual</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l3 level1 lfo9">
<a href="https://ctclinkreferencecenter.ctclink.us/m/125361/l/1805955-human-capital-management-onboarding-training-manual">Human Capital Management Onboarding Training Manual</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l3 level1 lfo9">
<a href="https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806200-student-financials-onboarding-training-manual">Student Financials Onboarding Training Manual</a><o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-top:12.0pt"><a href="https://ctclinkreferencecenter.ctclink.us/m/intro_to_ctclink/c/433473">Onboarding Training Manuals</a> can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section.
<o:p></o:p></p>
<p class="MsoNormal">Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Although learning a new software system can be challenging, we expect these documents will provide new staff with the information
needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC). <o:p></o:p></p>
<p class="MsoNormal">Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include: <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l6 level1 lfo3">
Onboarding checklist <o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l6 level1 lfo3">
Welcome to ctcLink Training <o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l6 level1 lfo3">
Each pillar’s place in ctcLink <o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l6 level1 lfo3">
Prerequisite ctcLink courses <o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:0in;margin-left:0in;mso-list:l6 level1 lfo3">
Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses) <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l6 level1 lfo3">Additional onboarding resources<o:p></o:p></li></ul>
<h2>How to use the onboarding manuals<o:p></o:p></h2>
<p class="MsoNormal">The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual. <o:p></o:p></p>
<p class="MsoNormal">To enhance understanding of the ctcLink system, each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff
member is required to complete general prerequisite courses to introduce them to the ctcLink system. <o:p></o:p></p>
<p class="MsoNormal">The included checklist allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities. <o:p></o:p></p>
<p class="MsoNormal">The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees. <o:p></o:p></p>
<p class="MsoNormal">Please reach out if you have questions or concerns. <o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
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Fulmer<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in">Associate Director of Training<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in">Washington State Board for Community and Technical Colleges<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in"><a href="mailto:gfulmer@sbctc.edu"><span style="font-family:"Aptos",sans-serif">gfulmer@sbctc.edu</span></a> | 360.704.1048<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:-.25in;mso-list:l5 level1 lfo5"><b>Please DO NOT REPLY to SBCTC-IT Mail regarding this e-mail</b>. SBCTC-IT Mail is an unmonitored mailbox, and your message will not be received. <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:-.25in;mso-list:l5 level1 lfo5"><b>Message Received Only Once When Sent to Multiple Mail Lists</b>: A message sent to multiple lists is received only once by members using Microsoft Exchange Server and MS-Outlook.
For example, if a systemwide message is sent to 30 lists, and you are a member of 10 of those lists, you will receive the message only once rather than 10 times. <o:p></o:p></li></ul>
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