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<p class="MsoNormal"><span style="color:#1F497D">Good Afternoon All, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Below is some important information from DSHS Economic Services Administration (ESA) in regards to the expansion of the online EBT shopping pilot and limited in-person access to local ESA/CSO offices.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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</v:shape><![endif]--><![if !vml]><img width="60" height="113" style="width:.625in;height:1.1736in" src="cid:image003.jpg@01D5FDE6.AB842FD0" align="left" hspace="12" alt="Compass" v:shapes="Picture_x0020_1"><![endif]><b><span style="font-size:12.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#002060">Jennifer
Dellinger<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Program Administrator</span><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="color:#1F497D">Email:
<a href="mailto:jdellinger@sbctc.edu"><span style="color:blue">jdellinger@sbctc.edu</span></a></span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003561">
</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">• Office: 360.704.3925
</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#44546A">Electronic Privacy Notice: This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is
also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply
to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Liou, Alice <LiouAH@dshs.wa.gov> <br>
<b>Sent:</b> Thursday, March 19, 2020 11:41 AM<br>
<b>To:</b> <o:p></o:p></p>
<p class="MsoNormal"><b>Subject:</b> Updates on EBT Card Procedure and Public Access to DSHS ESA Offices<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Dear Washington Connection Advisory Committee Members: Please see the following updates from DSHS Economic Services Administration.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The Washington Electronic Benefits Transfer (EBT) online shopping pilot expanded statewide on March 1, 2020:
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Online EBT shopping will increase the shopping options for homebound individuals, households lacking transportation, and working families. It will also provide shopping options during the COVID-19 epidemic.
The pilot went live in Washington on January 29, 2020, with Amazon and Walmart as pilot merchants, in soft rollout limited to the ZIP Codes serving King and Snohomish counties. Following a month of successful transactions during the initial rollout, the pilot
was extended to the entire state with the same pilot merchants. The Agricultural Act of 2014 (PL-113-79), also known as the “Farm Bill”, called upon the Secretary of the United States Department of Agriculture (USDA) to authorize retail food stores to accept
Supplement Nutrition Assistance Program (SNAP) benefits via online transactions, subject to the results of a multi-retailer pilot project.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The Head of Household will be allowed to request for alternate EBT card holder via telephone:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">With the current emergency, DSHS/ESA EBT Policy team has reviewed the rules, and will be changing the process to allow for verbal requests from the Head of Household via the telephone for the designation of
an alternate card holder. The designated alternate card holder will need to come to a CSO with identification to pick up an EBT card but the head of household does not. We are in the process of disseminating this new procedure.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">ESA Offices limiting public access:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">ESA is working around the clock to respond to changing circumstances, mandates, and information. We are making the best decisions we can with the information we have at the time. With the outbreak continuing
to spread, we are making operational changes in our offices across the state. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:12.0pt">Beginning March 19, 2020:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt">All DDDS offices across the state will be closed for in-person customer service and will adopt a virtual-only customer service model until health guidance suggests it is safe
to re-open for direct service. <o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt">All DCS offices across the state will be closed for in-person customer service and will adopt a virtual-only customer service model until health guidance suggests it is safe
to re-open for direct service.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:12.0pt">Beginning March 20, 2020:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span lang="ES-MX" style="font-size:12.0pt;mso-fareast-language:ES-MX">All Community Services Offices across the state will stand up infrastructure and licensing needed to shift face-to-face work to the
call center environment. The following in-person services will be limited to the lobbies:</span><span style="font-size:12.0pt;mso-fareast-language:ES-MX"><o:p></o:p></span></li></ul>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES-MX"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;mso-fareast-language:ES-MX">Supplying WorkFirst vouchers for support services (pre-arranged with WorkFirst case manager)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES-MX"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;mso-fareast-language:ES-MX">Providing gas cards (pre-arranged)
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES-MX"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;mso-fareast-language:ES-MX">Issuing initial EBT cards for new food assistance applications or emergency replacements (or for alternate card holders)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;mso-fareast-language:ES-MX"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;mso-fareast-language:ES-MX">Receiving paperwork (via drop boxes at CSO) such as verification submissions, report changes or applications for review<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please stay safe. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Alice<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959">ALICE LIOU</span></b><span style="font-size:9.0pt"> /
</span><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959">WASHINGTON CONNECTION ADMINISTRATOR</span><span style="font-size:9.0pt;color:#595959"> /</span><span style="font-size:10.0pt;color:#595959"> Office of the Assistant Secretary<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#595959">Economic Services Administration<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;color:#595959">Washington State Department of Social and Health Services<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#488FD0">(O) 360-725-4676 /
</span><a href="mailto:Alice.Liou@dshs.wa.gov"><span style="font-size:10.0pt;color:#488FD0">Alice.Liou@dshs.wa.gov</span></a><span style="font-size:10.0pt;color:#488FD0">
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.washingtonconnection.org"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#488FD0">www.washingtonconnection.org</span></a><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#488FD0">
<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:14.0pt;color:#8EC436">Transforming</span></i><i><span style="font-size:14.0pt;color:#70AD47">
</span></i><i><span style="font-size:14.0pt;color:#5B9BD5">Lives</span></i><i><span style="font-size:14.0pt;color:#4472C4"><o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
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